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"The manager Ciara, the kitchen staff and the evening housekeeping/ maintenance crew were great They took care of our needs. The day shift housekeeping staff barely spoke English if any and didn’t do anything we asked like give us towels , take trash And dirty towels from room. The whole day would pass and the evening crew would have to get it for us. The front desk staff with exception of Ciara had NO customer service skills at all. They checked you in by telling you to “fill out this paper”, “ I need your ID”, there would be no other communication as We checked in and I had to ask about charges because no explanation was offered and when we checked out the young lady at desk refused to give me a receipt for my stay she told me “ you can get it from the people you booked through “ even though I asked her to give it to me and that I have never had a receipt come from the third party company. She still refused. We made the best of our stay, pool was ice cold so couldn’t enjoy that and we won’t be staying here again but the staff that did help us is the reason I rated it the way that I did because I didn’t want the few negatives to over shadow the staff that were great and did a wonderful job helping us but this comment is for feedback purposes so maybe when others come there can be a few changes made to make the overall experience great for everyone!"

"Love it"

"Great stay, would recommend "

"My experience was awesome. The decor in the room was mid-mod! So spacious and pretty. Loved the tech features! The security of the result was cutting edge. Scan your key and be directed to an elevator! Spent a few hours and dollars in the casino. Fun! Didn't try the restaurant but definitely on my next trip. We will stay here again."

"Front desk employee Ryan was especially warm and friendly. Building, lobby and room were new and were very well-maintained."

"This place was great! My dog accompanied me and was treated like a king! Very friendly staff and nice amenities."

"This hotel was so cozy and comfortable. My room was comfortable, the bed was cozy and the pool was so clean and I enjoyed the swim I got in. Such a great hotel I'll definitely stay again"

"More breakfast options but I understand being short staffed "

"Very nice and clean hotel for the price! Nice and quiet this trip. I come to Monee once a month for business and it's a nice place to stay. I am a choice member not sure how I get points for the rewards "