Beach nearby, white sand
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Reviews of Hotel Chuburna

3 out of 5
Hotel Chuburna
Chuburna Puerto, Progreso, YUC

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 32 reviews" "
Rating 8 - Good. 2 out of 32 reviews" "
Rating 6 - Okay. 8 out of 32 reviews" "
Rating 4 - Poor. 4 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, i just overall really like this place would definitely go there again
Stayed 1 night in Mar 2023

6/10 Okay

Buddy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cute primitive little hotel. Rooms are very tiny with a teeny bathroom and a toilet you have to sit sideways on or hit your legs on the wall. No hot water and you have to ask for towels but they have an outside pool and the hotel is painted nice and bright;y. I truly believe hot water would have made this hotel much more pleasant
Response from Hotel Chuburná on Dec 29, 2022
We appreciate your comment and we will work on your suggestions, at Hotel Chuburná we hope that each visit is a better experience for our guests

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities
Moldy bathroom (especially the door)
Stayed 1 night in Aug 2022

6/10 Okay

TERRANCE

Travelled with partner
Liked: Cleanliness, staff & service
The owner and staff were great people. The area was good. The design layout was poorly conceived and implemented. The intention was admirable but steel door made it sound like a prison. Bathroom was so small that one’s knees almost touched the wall when using the toilet. The bathrooms could have been bigger with the free space but fixed cement furniture was there. I hope the best for the people as starting and running a business is difficult but like any business either find the market or follow the best
Stayed 1 night in Mar 2022

10/10 Excellent

Fabián

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención
Stayed 1 night in May 2024

4/10 Poor

Edel

Travelled with partner
Liked: Cleanliness
No hay control o reglas claras para los huéspedes. Un par de parejas estuvieron tomando y con música muy alta hasta las 3 de la mañana.
Stayed 1 night in Mar 2024

6/10 Okay

Luis Felipe

Travelled with partner
Liked: Cleanliness, staff & service
Me pareció muy bonito, estilo rústico Lo que no tiene es servicio de agua caliente
Stayed 2 nights in Mar 2024

6/10 Okay

JOSE LUIS ACOSTA, CANCUN benito juarez

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Es un hotel pintoresco, se va la luz (corriente electrica) no tiene agua caliente, buena alberca y su sanitario deficiente.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dana Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jan on Jan 10, 2024
Dear Dana, thanks for you generous evaluation.... I know that this is simple accomodation and not expensive place so we try to keep it clean and tidy so people can enjoy the great local beaches !!!! Jan

4/10 Poor

LETICIA ROCIO

Liked: Staff & service
Disliked: Cleanliness, room comfort
Verifica la información antes de reservar
En realidad fue mala experiencia, la página de hoteles.com solo da dos opciones: cuartos con 1 o 2 camas, reservamos la de 1, al llegar dicen que no hay de dos camas que todas tienen una, la diferencia es que una tiene clima y otra no, tuvimos que pagar la diferencia del costo ahí mismo pues alegaban que era la página que tenía mal la publicación, no tiene agua caliente, solo dan dos almohadas flacas, el billar sucio con los tacos rotos de las puntas, pelotas desinfladas en el juego de basket, habitación sucia en el área de estar dentro del cuarto. No coincide lo que anuncian en la página con lo que es, ni en precio ni en las opciones de habitación. (Por alguna razón no me deja agregar fotos, sugiero por el mismo precio $990 algo mejor en la zona, solo que no me dejó cancelar la reserva) Aunque el personal atento y amable, eso si!
Stayed 1 night in Dec 2023
Response from Gracias por sus comentarios on Feb 22, 2024
Muchas gracias por sus comentarios. Lamentamos mucho los inconvenientes causados en su estancia. Estamos comprometidos con darle a nuestros clientes la mejor atención posible y estaremos trabajando para corregir nuestros errores y evitar que una situación así vuelva a suceder.

6/10 Okay

melissa

Travelled with partner
Liked: Staff & service, amenities
Bastantes hormigas y hay pocos establecimientos al rededor igual que el transporte publico que es muy escaso, las habitaciones son sencillas y los servicios del hotel aparte del hospedaje son escasos.
Stayed 2 nights in Nov 2023
Response from Gracias por su visita a nuestro hotel on Jan 10, 2024
Muchas gracias por sus comentarios. Los tomaremos en cuenta y mejoraremos el servicio. Pues para nosotros, lo más importante es la atención a nuestros clientes.

10/10 Excellent

Darinka

Travelled with partner
Liked: Cleanliness, staff & service
Excelente atención... Muy buena ubicación... Ampliamente recomendable... Las instalaciones muy limpias...
Stayed 1 night in Mar 2023

6/10 Okay

Mauricio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Muy chicos los baños y mucho ruido por las mañanas ya que es familiar .
Stayed 1 night in Mar 2023

6/10 Okay

FELIPE

Stayed 2 nights in Mar 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Petit village de pêcheur très sympathique. Belle communauté et très belle plage. Expérience typique mexicaine.
Stayed 3 nights in Jan 2023

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle hôtel, personnels très attentionnés et région tranquille.
Response from Hotel Chuburná on Jan 26, 2023
Merci beaucoup pour votre commentaire, cela nous motive à continuer à travailler pour que lors de votre prochaine visite vous ayez toujours une meilleure expérience.

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The listing said that the hotel had a restaurant and bar. The had neither. We asked the staff where we could find a restaurant. They said that only hamburgers or tacos were available in the nearby plaza, but there actually many options. The hotel had no watee at the time of our arrival. They said that it would be on by 8pm. Upon returning from dinner, we were told not to worry, the water would be available in 5 hour. That would have been 1am. They said that we could use the pool, but it was really murky and not the least bit inviting. We had to go to bed sweaty. The whole area has a very very third world feel, which ould be cool, but not so much in this case. Also, the mosquitos are abundant and fierce. I suggest you try some place else!
Stayed 1 night in Jan 2023
Response from Jhon on Jan 25, 2023
We are very sorry that your stay did not meet your expectations. We really appreciate your comment as this way we can work on what we need to be able to provide the best of services.

10/10 Excellent

Norma Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la atención y trato del matrimonio que atiende el hotel
Stayed 2 nights in Aug 2022

10/10 Excellent

Ignacio

Stayed 4 nights in Jun 2022

4/10 Poor

Larios

Disliked: Staff & service, amenities, property conditions & facilities
Buscas a los encargados por todos lados, no habia luz, obvio no habia internet, no hay servicio de comida y pocas opciones para comer afuera
Stayed 1 night in Jan 2022

10/10 Excellent

indra del carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo super bien
Stayed 2 nights in Apr 2022
Response from Michel on Apr 30, 2022
Nos alegra que su experiencia haya sido grata

10/10 Excellent

Cristhian Javier

Travelled with partner
Liked: Cleanliness, staff & service
Es un hotel con todo lo necesario para un descanso, cuenta con tele y habitaciones amplias, a una cuadra de la playa o puedes utilizar su alberca. El mejor hotel si piensas ir a Chuburna
Stayed 1 night in Apr 2022
Response from Michel on Apr 29, 2022
Muchas gracias por sus comentarios y esperamos que vuelva pronto.

10/10 Excellent

Carlos Adrián

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La tranquilidad y la atención son excelentes Lo único que no me parece es el Chek ahou se me hace muy temprano entregar la habitación a las 11 am
Stayed 1 night in Apr 2022
Response from Michel on Apr 9, 2022
Muchas Gracias por su visita, fue un placer atenderle.

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y muy amables , lugar tranquilo y céntrico
Stayed 2 nights in Mar 2022
Response from Michel on Apr 9, 2022
Le agradecemos mucho su visita, esperamos verlo de nuevo.

2/10 Terrible

Hector Gerardo, naucalpan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible lugar no vayan es un chiquero y huele mal
Stayed 1 night in Mar 2022
Response from Michel on Mar 30, 2022
Sentimos mucho que su visita no haya sido placentera, estamos trabajando en mejorar cada aspecto de nuestro hotel y nos complacería mucho que regresara para ofrecerle una mejor experiencia.

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area recreativa y esta a una cuadra del muelle de chuburna
Stayed 1 night in Mar 2022

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Mar 2022
Response from Michel on Apr 9, 2022
Muchas Gracias por su visita

10/10 Excellent

Cristhian Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar con cuartos cómodos, buenos precios e instalaciones bien cuidadas, trato amable del personal y del gerente, está a una cuadra de la playa.
Stayed 1 night in Mar 2022
Response from Michel on Apr 9, 2022
Gracias por su visita, esperamos que vuelva

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien todo
Stayed 1 night in Mar 2022
Response from Michel on Apr 9, 2022
Gracias, esperamos que vuelva pronto