Maxcanu Vacation Packages

Mold present on the ceiling and pilling of pain behind the couch. I don’t know if that’s a safe environment. Complementary breakfast was literally 2 toast with marmolada and little cubs of fruits and coffee or juice not so great. Place was cute but not the greatest. We didn’t get the room with pool like in the picture. Staff very nice and friendly.

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I absolutely liked my stay at Piedra de Agua! The place is beautiful, clean and full of character with a wonderful atmosphere that makes you feel relaxed and comfortable. Location was perfect! Staff was very attentive and very friendly. Locals also very friendly. I would happily stay here again and highly recommend visiting Merida, Yucatan!

The condo was across the street from the beach. The beach was not as depicted in the pictures. No private beach access. We had to go up several blocks to the boardwalk for public beach access. Instructions on how to access the WiFi and TV could have been communicated better. TV was reported not working but was not corrected during our 7 day stay. The electricity went off for 1 morning and management did respond quickly but was instructed to only use one burner on the stove. Washer was very loud and no dryer. The sewer did smell from the bathroom sink, no toilet seat on second bathroom. Only a pair of towels for each bathroom. Too much light coming through the blinds at night. The master AC would freeze up at night. Not enough hot water. Good for one hot shower. I was disappointed with the condo.

This hotel was small but clean and very nice. I was traveling with my husband, but booked a room with 2 queen beds as we were there to visit my daughter and wanted to have the option to let her stay with us in the downtown area if she did not feel like driving home. We ended up booking a scuba trip that required us to leave the hotel at 7 am the third day we were there and she spent the night with us the night before to be able to come with us in the morning. When we returned we were told that there would be a charge due to a 3rd person in the room (in a room that had capacity for 4). We were not signed up for included amenities that would be based on 2 people vs 3 such as breakfast, we did not ask for extra towels or an extra bed or cot, there was no additional housekeeping needed, etc. We were told it was the policy of the hotel to charge by the person rather than the room. The whole experience put a sour taste in my mouth in an otherwise nice stay.