Mather VA Tours and Activities

The best thing about this resort was that it was new and for me, close to where I needed to be. They constantly promote their nightclub which seemed pretty dead, despite the loud bumping music. That can be solved by ear plugs if you’re in a room farthest from the pool on the 4th floor. The most challenging part is the customer service. I checked in and you can tell that it’s disorganized. On the back table behind the front desk you can see that there’s several packets of “How to check in guests for registration” scattered around so you can only assume that there are a lot of new staff. The issue was the staff that did seemed experienced were not friendly at all. I had an incident with Brianna where I had a late checkout confirmed by a newer employee on the phone and Brianna didn’t see it in the system. This entire time she did not crack a smile and gave me attitude. It made me feel very uncomfortable. Most of the slightly more experienced staff act like they’re doing you a huge favor when they assist you to check in. It’s so unfortunate because the property itself is beautiful, while on the other hand, customer service in the same vein would be very ugly.

Very pictureque setting by the river. Nice rooms with balconies over looking river. The restaurant is very expensive. The grounds are spacious with plenty to do. The pool needs more up keep. There were dead insects floating around. The water was a bit cold.

The proximity to the lake(across the street) and central to Tahoe city cannot be beat. Rooms were clean but basic. Restaurant on site was great and free coffee is a nice perk. Checkin was easy and quick. Staff was extremely nice. I had a great view of the golf course. Ultimately this is a 3 star property with nice amenities