Expedia, I had the misfortune of running a bolt into my tire from construction on the highway. I did not make it to my destination of the "Inn on the Lake" hotel. I called to inform the host that I would not be making it in time. The host to the Inn on the Lake, was very sympathetic and hoped I would make it there. I understand the business side and know I would not get a refund however, I just want you to know that this would have been a wonderful place to stay just because of the Host who had the time to talk to me and make me feel good regardless of my misfortune. She gave me hope that I would endure this mess. To that I wish to say there are good people out there and a smile behind a voice on the phone means a lot. Thank you Expedia for helping me plan my route.
Pros: The smile on the phone!
Cons: The construction on the way there
Location: The view when passing by the next day looked wonderful!