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Sternwheeler Hotel and Conference Centre

Photo gallery for Sternwheeler Hotel and Conference Centre

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Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Overview of Sternwheeler Hotel and Conference Centre

Sternwheeler Hotel and Conference Centre

3 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Parking included
  • Pet-friendly
  • Free airport shuttle
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
201 Wood Street, Whitehorse, YT, Y1A 2E4

Explore the area

  • Popular LocationMacBride Museum of Yukon History2 min walk
  • Popular LocationSS Klondike13 min walk
  • Popular LocationS.S. Klondike National Historic Site15 min walk
  • AirportWhitehorse, YT (YXY-Whitehorse Intl.)6 min drive

Choose dates to view prices

About this area

Whitehorse

Located in Whitehorse, Sternwheeler Hotel and Conference Centre is in the city center. The area's natural beauty can be seen at Yukon Wildlife Preserve and Takhini Hot Pools, while MacBride Museum of Yukon History and Old Log Church are cultural highlights. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowmobiling and snowshoeing. Guests love the hotel's quiet location.

What's nearby

  • MacBride Museum of Yukon History - 2 min walk
  • North End Gallery - 3 min walk
  • Kwanlin Dun Cultural Centre - 4 min walk
  • SS Klondike - 13 min walk
  • S.S. Klondike National Historic Site - 15 min walk

Getting around

  • Whitehorse, YT (YXY-Whitehorse Intl.) - 6 min drive

Restaurants

  • Steele Street — 1 min walk
  • Giorgio's Cuccina — 2 min walk
  • Woodcutter's Blanket — 3 min walk
  • Sakura Sushi — 3 min walk
  • Starbucks — 3 min walk

About this property

Sternwheeler Hotel and Conference Centre

3-star hotel with free airport shuttle and fitness center
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free self parking and a free airport shuttle are also provided. Other amenities include a coffee shop/café, WiFi in public areas, and a business center. All 181 rooms provide conveniences like refrigerators and microwaves, plus WiFi and flat-screen TVs with cable channels. Other amenities available to guests include coffee makers, free local calls, and hair dryers.
Sternwheeler Hotel and Conference Centre offers 181 air-conditioned accommodations with safes and coffee/tea makers. 21-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 4.20 per stay)
  • Available in some public areas: WiFi (CAD 4.20 per stay)

Parking and transportation

  • Free uncovered self parking on site
  • Free roundtrip airport shuttle from 6:00 AM - midnight
  • Airport shuttle at scheduled times

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 15-20 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar/lounge

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business center
  • Conference space (6997 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 21-inch flat-screen TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from July 15 2021 to April 30 2022 (completion date subject to change).
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 20 per accommodation, per night, plus a deposit of CAD 20.00 per stay
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 20 per person (approximately)
  • Fee for in-room wireless Internet: CAD 4.20 per stay (rates may vary)
  • Fee for wireless Internet in public areas: CAD 4.20 per stay (rates may vary)
  • Pet deposit: CAD 20.00 per stay
  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Westmark Holland America Line Company
Westmark Holland America Line Company Hotel
Westmark Holland America Line Company Hotel Whitehorse
Westmark Whitehorse Holland America Line Company
Westmark Whitehorse Holland America Line Company Hotel
Westmark Whitehorse Hotel
Westmark Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon Canada
Westmark Hotel Whitehorse
Westmark Whitehorse a Holland America Line Company
Sternwheeler Conference Centre
Westmark Whitehorse Hotel Conference Center
Sternwheeler Hotel and Conference Centre Hotel
Sternwheeler Hotel and Conference Centre Whitehorse
Sternwheeler Hotel and Conference Centre Hotel Whitehorse

Frequently asked questions

Overall score and ratings

3.3
Rating 5 - Excellent. 69 out of 601 reviews
5 - Excellent 11%
Rating 4 - Good. 210 out of 601 reviews
4 - Good 35%
Rating 3 - Okay. 188 out of 601 reviews
3 - Okay 31%
Rating 2 - Poor. 88 out of 601 reviews
2 - Poor 15%
Rating 1 - Terrible. 46 out of 601 reviews
1 - Terrible 8%

3.6/5

Cleanliness

3.6/5

Staff & service

2.9/5

Amenities

3.1/5

Property conditions & facilities

3/5 Okay

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Under construction. Bathtub was dirty.
Stayed 1 night in Nov 2021

2/5 Poor

Disliked: Staff & service, amenities
I get y’all are under construction, but I feel it’s a huge safety hazard to not have any outside lights at the entrance, it’s not hard to set up a work light or run an extension cord.
Stayed 1 night in Sep 2021

1/5 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off I wasn’t on their computer,so they didn’t have a room. The girl at the desk did her best to find me a room. They were renovating the hotel. She was able to find a room but wasn’t cleaned so she said that she would clean it herself for me but I asked if the bed was clean ,it was so I told her that I could just use the bed . There was no tv shower was dirty toilet didn’t work.
Stayed 1 night in Sep 2021

4/5 Good

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property, enjoyed that part..The lady at the reception was horrible !!! Guests, if you check in and have this person, leave....She was impolite and distant from any questions we had...WHY oh why would an owner employ a person like that???
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Big Reno and limited amenities
Stayed 1 night in Aug 2021