Manorom Vacation Packages

This place is amazing, staff are polite and very attentive. Was sad they didn't start the fire more often by the beach but still an amazing place. Rooms are cleaned everyday.

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

Room was clean, and okay

Everything was perfect

Overall experience was good but not great. Property is clean and well maintained, but a solid hour from the airport. Room was clean and well maintained but could use a facelift. Staff was nice, but not the best I’ve experienced. Food in restaurants was good for an all inclusive, not the best ever, but definitely better than most I’ve been to. Pool was good, but beach was pretty small. Unfortunately, the seaweed was the worst Ive ever seen in my life, to the point where even their cleanup efforts couldn’t make a dent. You could smell it all the way from the front of the resort. It made the experience not very enjoyable because beach was unusable, couldn’t get in the water, which made the pool areas quite overcrowded. All in all, it was a great resort, very nice views, good for the price, but probably won’t return.