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Philea Resort & Spa – Avis

5 out of 5
Philea Resort & Spa
Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Malacca City, Malacca

Avis

7,4

Bien

Note de 10 – Excellent, d’après 45 avis sur 179." "
Note de 8 – Bien, d’après 66 avis sur 179." "
Note de 6 – Acceptable, d’après 43 avis sur 179." "
Note de 4 – Médiocre, d’après 19 avis sur 179." "
Note de 2 – Terrible, d’après 6 avis sur 179." "

7,4/10

Propreté

7,8/10

Service et personnel

6,6/10

Commodités

7,4/10

État et installations de l’hébergement

4,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Hazimah Aminah

Points forts : Service et personnel
its overrated
Séjour de 1 nuit en juin 2023

8/10 – Bien

Beng Khim

Séjour de 1 nuit en mars 2023

4/10 – Médiocre

Lim

Voyage en famille
Points forts : Service et personnel
5 stars price 3 stars environment
Need to improve the breakfast meals, disappointed the breakfast environment found dead fly body around.
Séjour de 1 nuit en juin 2022

2/10 – Terrible

Ping

Voyage en famille avec de jeunes enfants
All services no on. House inside a lot of ants.
Séjour de 3 nuits en mai 2022

2/10 – Terrible

NUR DIANA

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement, confort de la chambre
I dont know.price just not worth it for overall
So far everytime want to go to room from lobby/swimming pool need to call buggy. Service buggy is good. Staff friendly. But why give room very far. Somemore internet line not clear. Yes its nice in jungle. But for me very difficult to walk very far. Place also lack of maintainence. Expecially at the pool.there are stone that is broken it hurt my leg when i swim in pool. Very dangerous. Must check the floor. Some part need to repair. The scenery is nice. And lastly. Guys please bring your own towel. I think management also need to change the towel. Its like a budget hostel la. Common. 5 stars hotel used this kind of towel. Thin. No label.and its looks old and yellowish already.bye!
Séjour de 1 nuit en janvier 2022

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Premium & isolated getaway
Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.
Séjour de 1 nuit en mars 2021
Jee Hen a répondu le 15 mars 2021
Thank you very much for sharing your kind review. We are delighted to learn that you had a magical experience during your recent stay with us and our heart-warming hospitality impressed you. We look forward to welcoming you back for another memorable experience in our property in the future.

8/10 – Bien

Bahari

Voyage en famille
Points forts : Confort de la chambre
Good
Séjour de 2 nuits en décembre 2020

6/10 – Acceptable

Voyageur vérifié

Points faibles : État et installations de l’hébergement, confort de la chambre
Dissapointed trip
Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.
Séjour de 1 nuit en septembre 2020
JeeHen a répondu le 17 sept. 2020
Thank you for your kind feedback and advice on our service and facility. We do sincerely apologize for the inconvenience happened during your stay with us. Please rest assured we will monitor and focus on training to improve it. Thank you again for your kind return feedback and we do hope you will stay considers using our service.

4/10 – Médiocre

WK, Kuala Lumpur

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏
Séjour de 1 nuit en août 2020
JeeHen a répondu le 24 août 2020
Thank you for your kind feedback and advice on our service and facility. We do sincerely apologize for the inconvenience happened during your stay with us. Please rest assured we will monitor and focus on training to improve it. Thank you again for your kind return feedback and we do hope you will stay considers using our service.

6/10 – Acceptable

Candy

The food still need improve services,the environment is ok
Séjour de 1 nuit en juillet 2020
Jee Hen a répondu le 5 août 2020
Thank you for your review. We take all comment serious and use it to improve. Thank you again for your kind return feedback and we do hope you will stay consider to use our service

8/10 – Bien

Jamilah

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
beautiful place but pity lack effort to keep it.
it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.
Séjour de 2 nuits en décembre 2019

8/10 – Bien

Voyageur vérifié

Séjour de 1 nuit en janvier 2020

4/10 – Médiocre

Voyageur vérifié

Service sangat lambat
Séjour de 1 nuit en janvier 2020

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite) Staffs: 1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped. 2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them. 4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table. Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.
Séjour de 1 nuit en janvier 2020

6/10 – Acceptable

Jennifer

good short staycation but room need maintenance
We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.
Séjour de 1 nuit en décembre 2019

10/10 – Excellent

saharudin

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2019

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en décembre 2019

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Commodités
No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items. Staffs should greet. Foods are acceptable.
Séjour de 1 nuit en novembre 2019

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
no umbrella in the room
Séjour de 1 nuit en octobre 2019

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Should have birthday treat for customer
Séjour de 1 nuit en octobre 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature
Séjour de 1 nuit en septembre 2019

6/10 – Acceptable

Mohd

Perlu ditambah baik lagi kemudahan yg ada
Perlu diberi nafas baru untuk menarik lebih ramai pelanggan. Kemudahan untuk kanak-kanak perlu ditambah untuk menarik percutian keluarga. Sekiranya persekitaran dan kemudahan dijaga dgn baik, pasti akan bertambah lebih baik.
Séjour de 1 nuit en août 2019

2/10 – Terrible

Voyageur vérifié

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
冷蔵庫が壊れていると言って修理を依頼して出て行ったのに夜帰ってきたら、そのままで中の果物が腐ってしまっていて、異臭が部屋に充満してしまっていた。また、ベッドメイキングを含めた部屋の清掃が1割くらいのところで止められていた。ただ、ベッドメイキングは一見しているように見えたが、実際はシーツは変えられておらず、整えただけ。 下のフロアの天井ファンのモーター音がうるさすぎて眠られなかった。その後、下の階のマレー人のゲストとトラブルになり付き倒されて蹴られたので、警察を呼んでもらったが、ホテル側と警察もマレー人の方寄りの立場でフェアでなく、継続しての宿泊に身の危険を感じたので、最後の1泊はキャンセルしてチェックアウトした。 ホテルのマネージャーも警察も名前を教えてくれず、最悪な対応のホテルだった。 二度と泊まりたくないし、全ての外国人に泊まらない事をお勧めしたい。
Séjour de 3 nuits en août 2019

6/10 – Acceptable

Voyageur vérifié

Decent stay - could have been better.
Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.
Séjour de 1 nuit en juin 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2019

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable Quiet Resort
The place was very quiet - few guests because after the school holidays. Rooms are in two storey chalets surrounded by trees. The swimming pool is amazing and we had it pretty much to ourselves. Rooms are large and the internet is fast enough to be usable. Access is by golf cart buggies and there are a lot of uneven steps so it would be difficult for handicapped guests. Location could be better - it is far from Melaka town.
Séjour de 2 nuits en avril 2019

10/10 – Excellent

LynnJack

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loke the surrounding and nature. Nice swimming pool and kids friendly
Séjour de 1 nuit en mars 2019

8/10 – Bien

Voyageur vérifié

Séjour de 1 nuit en mars 2019

10/10 – Excellent

Zoul, Johor Bahru

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location, affordable price and friendly staff
Séjour de 1 nuit en février 2019

10/10 – Excellent

Irwan, Johor Bahru, Johor

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Friendly staffs. We really like the environment, hotel in a forest. Nice swimming pool, enjoyed the buggy rides.
Séjour de 1 nuit en février 2019

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice Resort
very peaceful hotel, helpful staff, varied breakfast. only a spa and karaoke club are closed. so the resort's activities only swim. the second day there was a new guest on our room, the guests were noisy singing in front of our room until late night. we made a complaint at the reception and they stop, but me and son could not sleep because the guests were over the noise and water from their room flowing to our bathroom door. we were converted into a new room. request at reception for late check out is not possible and will be charged.
Séjour de 2 nuits en février 2019

8/10 – Bien

Prakash

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2019

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Oversell - extremely poor standard.
Limited facility. SPA reported under renovation BUT no sign of any renovations activity; likely not in operations. Breakfast variety very limited and of poor taste.
Séjour de 2 nuits en février 2019

8/10 – Bien

Yee wooi

Séjour de 1 nuit en février 2019

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
very very nice
Séjour de 1 nuit en décembre 2018

10/10 – Excellent

Khalid

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice resort clean and quite perfect gateway from city life
Séjour de 1 nuit en décembre 2018

8/10 – Bien

Bambang E

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Away from bustling city traffic.
Buggy service was prompt. Resort area is awesome, magnificent view surrounding the resort. Only problem while staying there was the water pressure. Twice maintenance came over to rectify the water pump but after a while it's back to little to no water.
Séjour de 1 nuit en décembre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2018

10/10 – Excellent

NORSIAH

good
Séjour de 1 nuit en novembre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing stay with nature
It was just amazing, no more explanation is required por eso
Séjour de 1 nuit en novembre 2018

4/10 – Médiocre

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Dissappointing
Very dissappointing, the resort needs to up refurbish. The sink is leaking,
Séjour de 2 nuits en août 2018

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2018

10/10 – Excellent

siti aishah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
nice place for retreat
nice pool, nice buffet spread, exceptional bedroom, exciting concept most importantly my kid loves it. though buggy bit late to come but we found walking to lobby, to breakfast quite fun not tiring BUT do not carry luggage
Séjour de 1 nuit en juillet 2018

10/10 – Excellent

Suzie, KL

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Peaceful place
Suitable for family with kids.. Breakfast food was amazing! Super delicious.
Séjour de 2 nuits en juillet 2018

8/10 – Bien

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Feel happy to stay, staff smiling & friendly, room clean, but balcony not clean and much dust, breakfast olso normal only, Anyway will come again. Tq.
Séjour de 1 nuit en juin 2018

6/10 – Acceptable

Ann, MY

Points forts : Confort de la chambre
A nice place to get Detox, really.
This has been a dream holiday place for me. However, the resort is quite run down and needs a lot of upkeep. A bit disappointing when I found out that the SPA was shut down. Otherwise, the swimming pool with the waterfall, and the greeneries around the rooms are really excellent for anyone who seek serene and peace.
Séjour de 1 nuit en juin 2018

6/10 – Acceptable

Sal, KL

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
the ambience is just what you need
Could easily go from good to great if certain intangible elements are carefully looked into by management.
Séjour de 1 nuit en mai 2018

8/10 – Bien

Aw

Points forts : Confort de la chambre

6/10 – Acceptable

sarina, malaysia kajang

Points faibles : Propreté
nice hotel peace of mind staying
but too much of spider fed in bedroom and toilet. the coffee was not replaced until we requested for. wee had steamboat dinner but its not fresh, very expensive for only vegetables and fishball steamboat. others need to ala carte request but also very expensive. food in cofee house for breakfast is not up to the hotel standard. the food is moderate.
Séjour de 2 nuits en mars 2018
Shafiq-MARCOM a répondu le 24 mars 2018
Dear Ms. Sarina, Thank you for taking the time to share your experience on TripAdvisor. We appreciate your feedback in terms of our service quality and facilities and please accept our apologies for the inconvenience you have encountered. We will look into all of these areas that need attention and rectify it accordingly. Rest assure that we will strive to improve guest satisfaction in every possible way to enhance the overall guest experience. We hope you would accord us another opportunity to serve you better in the not too distant future.

8/10 – Bien

Hasnizah

Points forts : Service et personnel
Not so good experience...buffet breakfast was not even top up when we came in at 9.15am.Everyone (staff) was busy with lion dance show (CNY) and food was empty when there still so many people eating..service was slow.
Séjour de 2 nuits en février 2018
Shafiq-Public Relation Manager a répondu le 21 févr. 2018
1. Dear Ms. Hasnizah, Thank you for taking the time to share your experience on TripAdvisor. We appreciate your feedback in terms of our service quality and facilities and please accept our apologies for the inconvenience you have encountered during the Chinese New Year lion dance performance. As per issued, we will look into all of these areas that need attention and rectify it accordingly. Rest assure that we will strive to improve guest satisfaction in every possible way to enhance the overall guest experience. We hope you would accord us another opportunity to serve you better in the not too distant future.