The reception, lobby, restaurants, and bar areas of the Sheraton Heathrow Hotel underwent a major refurbishment at the start of 2012. The new Orchard Restaurant offers a range of steaks, burgers, and homemade pizzas fresh from a stone fire oven. The Link@Sheraton Café offers travelers the opportunity to grab something on the go. 24-hour room service is also available.
The Link @ Sheraton Internet point located in the lobby provides guests with complimentary wireless Internet access for 40 minutes either from PC workstations available on site or from their own laptops. This area offers guests the opportunity to check into their flights online and print off their boarding passes, thereby avoiding lengthy lines at the airport. Guests can also purchase WiFi and HSIA for a fee.
The hotel offers all guests complimentary 24-hour access to the fitness center, which offers a range of cardio and resistance equipment. A conference center provides 20 meeting rooms that total 11,690 square feet (1,086 square meters) of event space.
An airport shuttle is available at scheduled times for an extra fee, and limo or town car service can also be provided. Guests must contact the hotel 24 hours prior to arrival to arrange transfers. Guests can also check in for their flights and print boarding passes at the hotel.
Sheraton Heathrow Hotel offers a smoke-free environment.