COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Novotel London Heathrow Airport T1 T2 and T3

Photo gallery

Featured Image
Memory foam beds, in-room safe, desk, blackout drapes
Memory foam beds, in-room safe, desk, blackout drapes
Memory foam beds, in-room safe, desk, blackout drapes
Memory foam beds, in-room safe, desk, blackout drapes
UNESCO Sustainable Property

Novotel London Heathrow Airport T1 T2 and T3

4 out of 5

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationStockley Park7 min drive
    AirportLondon (LHR-Heathrow)8 min drive
    Popular LocationBrunel University9 min drive
    Popular LocationOsterley Park and House10 min drive

Choose dates to view prices

About this area

Hayes

In the city center and near a metro station, Novotel London Heathrow Airport T1 T2 and T3 is in an area with good airport proximity. Hampton Court Palace and Windsor Castle are notable landmarks, and some of the area's popular attractions include Thorpe Park and Legoland. Looking to enjoy an event or a game? See what's going on at Twickenham Stadium or Wembley Stadium.
Popular Location

What's nearby

  • Stockley Park - 7 min drive
  • Brunel University - 9 min drive
  • Osterley Park and House - 10 min drive
  • Twickenham Stadium - 11 min drive
  • Kempton Racecourse - 13 min drive

Getting around

  • Heathrow Central Station - 9 min walk
  • Heathrow Terminal 1-3 Underground Station - 9 min walk
  • Heathrow Airport (LHR) - 7 min drive

Restaurants

  • Nest Restaurant — 1 min walk
  • Nest Bar — 1 min walk
  • The Three Magpies — 5 min walk
  • Annayu — 6 min walk
  • Steak & Lobster Heathrow — 7 min walk

About this property

Novotel London Heathrow Airport T1 T2 and T3

Eco-friendly Hayes hotel in Hillingdon with restaurant
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite. All 166 soundproofed rooms feature free WiFi and memory foam beds. For a bit of entertainment, flat-screen TVs come with digital channels, and guests can also appreciate conveniences like sofa beds and refrigerators.
Novotel London Heathrow Airport T1 T2 and T3 offers 166 air-conditioned accommodations with safes and hair dryers. Beds feature memory foam mattresses. 55-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 17.00 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: GBP 15.95 for adults and GBP 11.95 for children
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Laundry facilities
  • Refrigerator
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Elevator
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Memory foam mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • Premium channels

Food and drink

  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 for adults and GBP 11.95 for children (approximately)
  • Airport shuttle fee: GBP 5.00 per person (one-way)
  • Airport shuttle fee per child: GBP 5.00 (one-way), (from 5 to 12 years old)
  • Self parking fee: GBP 17.00 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel London Heathrow Airport T1 T2 T3 Hotel Hayes
Novotel London Heathrow Airport T1 T2 T3 Hotel
Novotel London Heathrow Airport T1 T2 T3 Hayes
Novotel London Heathrow Airport T1 T2 T3
Novotel London Heathrow T1 T2
Novotel London Heathrow Airport T1 T2 and T3 Hotel
Novotel London Heathrow Airport T1 T2 and T3 Hayes
Novotel London Heathrow Airport T1 T2 and T3 Hotel Hayes

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 855 out of 1802 reviews
5 - Excellent 47%
Rating 4 - Good. 632 out of 1802 reviews
4 - Good 35%
Rating 3 - Okay. 180 out of 1802 reviews
3 - Okay 10%
Rating 2 - Poor. 71 out of 1802 reviews
2 - Poor 4%
Rating 1 - Terrible. 64 out of 1802 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.1/5

Staff & service

4.0/5

Amenities

4.4/5

Property conditions & facilities

3/5 Okay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Expefia allowed this booking to be made yet the hotel has not funcyioned as a hotel for months as it is the flight arrival quarantine centre. This is the second time that a booking has failed with expedia, the first being doble tree at london city airport. Thr booking was made yet the hotel had closed.
Stayed 1 night in Apr 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service
Gym is not in use and very limited menu, but rooms are nice with comfy bed and a rain shower, which I love
Stayed 1 night in Feb 2021

2/5 Poor

Stayed 1 night in Feb 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, room comfort
stay one night for transition
Novotel is good for who are temporary stay near Heathrow Airport, but we were arrived airport at night and no direct transportation from T5 to Novotel, we need to take train to T2&T3 and transfer to take bus reached there. The room not spacious but clean and tidy.
Stayed 1 night in Jan 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quality hotel for price
Had to use this during lockdown to pick my wife and baby up from a airport was lovely clean place with all covid safety measures in place had a good sleep for the early morning pick up
Stayed 1 night in Jan 2021