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Overview of Phoenix Hotel

Photo gallery

Featured Image
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
VIP Access

Phoenix Hotel

3 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Business Services
  • Bar
  • Laundry
  • Housekeeping
  • 24/7 Front Desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Explore the area

    Popular LocationKensington Gardens6 min walk
    Popular LocationKensington Palace15 min walk
    Popular LocationKensington High Street17 min walk
    AirportLondon (LHR-Heathrow)37 min drive

Choose dates to view prices

  • Standard Single Room (1 Single Bed)

    4.4/5 guest room rating

    Room amenities

    • 22 sq ft
    • Sleeps 1
    • 1 Twin Bed
    More details
  • Executive Twin Room

    4.5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Standard Quadruple Room, 1 Bedroom

    5/5 guest room rating

    Room amenities

    • 22 sq ft
    • Sleeps 4
    • 4 Twin Beds
    More details
  • Standard Twin Room, 2 Twin Beds

    4.5/5 guest room rating

    Room amenities

    • 22 sq ft
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Small Double

    4.6/5 guest room rating

    Room amenities

    • Sleeps 1
    • 1 Double Bed
    More details
  • Standard Double Room, 1 Double Bed

    4.5/5 guest room rating

    Room amenities

    • 22 sq ft
    • Sleeps 2
    • 1 Double Bed
    More details
  • Executive Double Room

    4.8/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Standard Triple Room

    4.6/5 guest room rating

    Room amenities

    • 21 sq ft
    • Sleeps 3
    • 3 Twin Beds
    More details

About this area

London

Located in London's London City Centre neighborhood, Phoenix Hotel is near a metro station. Queensway and Kensington High Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kensington Gardens and Hyde Park. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium, or consider Piccadilly Theatre for a night out. Guests love the hotel's convenience to public transportation: Bayswater Underground Station is 3 minutes by foot and Queensway Underground Station is 6 minutes.
Popular Location

What's nearby

  • Kensington Gardens - 6 min walk
  • Kensington Palace - 15 min walk
  • Hyde Park - 16 min walk
  • Kensington High Street - 17 min walk
  • Royal Albert Hall - 10 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 37 min drive

Restaurants

  • NO. 65 & King — 4 min walk
  • Alounak — 4 min walk
  • The Prince Edward — 4 min walk
  • La Gitana — 4 min walk
  • Hereford Road — 4 min walk
View in a map

About this property

Phoenix Hotel

Victorian London hotel in London City Centre, walk to Queensway
This smoke-free hotel features a bar/lounge, coffee/tea in a common area, and a meeting room. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All 125 rooms provide free WiFi, coffee makers, and TVs. Hair dryers, safes, and showers are among the other amenities that guests will find.
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 bar
  • Coffee/tea in common area(s)

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 1 meeting room
  • Computer station

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 1:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 17 2020 to March 28 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Can I cancel my reservation for free at Phoenix Hotel and receive a full refund?
Yes, Phoenix Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Phoenix Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Phoenix Hotel?
As of Mar 4, 2021, prices found for a 1-night stay for 2 adults at Phoenix Hotel on Apr 4, 2021 start from CA $210, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Phoenix Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Phoenix Hotel?
This property doesn't offer parking.
What time is check-in at Phoenix Hotel?
Check-in is from 1:00 PM - anytime.
What time is check-out at Phoenix Hotel?
Check-out is at 11 AM.
Where is Phoenix Hotel located?
Located in London City Centre, this hotel is within a 10-minute walk of Queensway, Kensington Gardens, and Portobello Road Market. Kensington Palace and Hyde Park are also within 1 mi (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.
4.3
Excellent
Rating 5 - Excellent. 470 out of 1145 reviews
5 - Excellent 41%
Rating 4 - Good. 549 out of 1145 reviews
4 - Good 48%
Rating 3 - Okay. 100 out of 1145 reviews
3 - Okay 9%
Rating 2 - Poor. 20 out of 1145 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 1145 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

2/5 Poor

Business traveller
Sad face IconDisliked: Property conditions & facilities, room comfort
Tired hotel
Overall a tired old hotel. The walls are very thin so you can hear guests. The toilet is very smelly, and the noise from the street is pretty loud.
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing good
Stayed here several times before. Clean, friendly and lovely continental breakfast. Good internet. Excellent.
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but nice and clean and excellent location. Friendly staff at the hotel.
Stayed 1 night in Oct 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Excellent location. Great value for money. Great Breakfast. Friendly staff
Stayed 1 night in Sep 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is highly accessible and short walking distance from Baywater tube station. Many dining outlets available around this area. Only disadvantage with the hotel is there is a short staircase from the reception to the lift lobby and lift is small. May be inconvenient if you are carrying a few baggages for solo travellers. Other that that, hotel is clean and nice. Will come back to stay here again if I travel to London again.
Stayed 2 nights in Nov 2019

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