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Phoenix Hotel

Photo gallery for Phoenix Hotel

Featured Image
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board

Overview of Phoenix Hotel

Phoenix Hotel

3 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
  • Sheets and towels washed at 60°C
1-8 Kensington Gardens Square, London, England, W2 4BH

Explore the area

  • Popular LocationKensington Gardens6 min walk
  • Popular LocationKensington Palace15 min walk
  • Popular LocationHyde Park16 min walk
  • AirportLondon (LHR-Heathrow)25 min drive

Choose dates to view prices

About this area

London

Phoenix Hotel is located in London City Centre, a neighborhood in London, and is near a metro station. Queensway and Oxford Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Kensington Gardens. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium or The Oval. Guests love the hotel's convenience to public transportation: Bayswater Underground Station is 3 minutes by foot and Queensway Underground Station is 6 minutes.

What's nearby

  • Kensington Gardens - 6 min walk
  • Kensington Palace - 15 min walk
  • Hyde Park - 16 min walk
  • Kensington High Street - 17 min walk
  • Royal Albert Hall - 6 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 25 min drive

Restaurants

  • Gold Mine — 2 min walk
  • Santorini Restaurant — 2 min walk
  • Arancina — 3 min walk
  • NO. 65 & King — 4 min walk
  • Alounak — 4 min walk

About this property

Phoenix Hotel

Victorian London hotel in London City Centre, walk to Queensway
This smoke-free hotel features a bar/lounge, coffee/tea in a common area, and a meeting room. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. All 125 rooms provide free WiFi, coffee makers, and TVs. Hair dryers, safes, and showers are among the other amenities that guests will find.
Phoenix Hotel offers 125 accommodations with safes and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 bar
  • Coffee/tea in common area(s)

Family friendly

  • Laundry facilities

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Computer station
  • Meeting room

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 1:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, and Diners Club; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 381 out of 958 reviews
5 - Excellent 40%
Rating 4 - Good. 468 out of 958 reviews
4 - Good 49%
Rating 3 - Okay. 86 out of 958 reviews
3 - Okay 9%
Rating 2 - Poor. 17 out of 958 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 958 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Good location not too far from Bayswater tube station and a short walk to Kensington Palace Gardens and Nottingham Hill. Continental breakfast was average. Staff were pleasant, but the room - a standard double room, was ridiculously small and, we were at the back of the hotel looking at a wall.
Stayed 2 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service. Clean well appointed rooms. Good neighborhood. The people who work here are really helpful and friendly. I’d definitely stay here again.
Stayed 4 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy in Kensington
The room was small but nicely decorated and spotlessly clean. The bathroom was excellent with a powerful shower. Breakfast was a Continental style but the range of food available was reasonable with good service from the staff when needed. Great location. I’d stay here again.
Stayed 1 night in Jul 2021

5/5 Excellent

Stayed 7 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good value hotel in close proximity to plenty of eating establishments, take aways & supermarkets. Just a few minutes walk from the underground. Staff pleasant & helpful. Room clean, tidy & comfortable. Only downside was it was rather warm in the room but an open window helped. Would rebook in future.
Stayed 1 night in Jul 2021