Kyzylkumskiy Vacation Packages

I rarely leave a bad review for hotels but this place just seemed like death by a thousand cuts. When we checked in, it felt like they gave us the worst room they had, on the ground floor facing a busy street, even though we had booked for four nights. When I asked to change, they said they were completely booked. When I pressed further on whether more expensive rooms were available, they said yes. So communication could be improved a little here. The room we changed to turned out to face an inner courtyard which got almost no natural light. So your choice is a view of an alley with people and cars going by, or no natural light. Whenever people hung out in the courtyard or in the hallway, it was super loud in the room. The walls are paper thin. The bathroom stank with the smell of sewage gas from the pipes. The room was nicely decorated but you could see small cracks in some places that hadn't been repaired. On the last day we had to change our room to another one and we realized on the morning of that there was no hot water in the shower. On the positive side, the beds were comfortable, and the room was very pretty with murals of pomegranates or camels. Good art in the hallways too. And it was walking distance to many restaurants and the Emir Timur Mausoleum. The breakfast was decent, especially because you could order hot omelettes. Housekeeping also did a great job everyday.

The staff were really friendly and helpful, especially Sitora. She was able to arrange private taxi for us from Samarqand to Tashkent airport, since we were leaving at 6am- she even arranged lunchpacks for the four of us to have on our journey. The hotel looks and feels very luxurious, extremely large spacious rooms and the biggest shower space i have seen in any hotel! Constantly being cleaned. I would still book this hotel again but some things for management to improve: * The breakfast area need some oversight- items run out without being replaced, no black tea. Loose tea option but teapots all run out too so cant use the loose tea! Serves ham so as muslims we were worried about contamination as they were using the same egg pan for all omelettes with ham option too. Breakfast area staff not as happy to help as rest of the hotel staff. * hotel looks new but fixtures and fittings coming loose, door handles loose, but any issues are sorted out fast. I wouldnt let this stop me staying here again

Location of the hotel was one of the reasons we chose this hotel. Rooms were reasonable clean, but everything in this hotel slowly falls apart. Beds were were uncomfortable, and every time I turned I felt like I was falling down. Small window in bathroom wouldn't close and birds would poop inside, leaving bathroom smelling horrible. Breakfast was passable. Pool in pictures looked nice, but in reality is very small. Spa takes forever to heat up, planks are uneven and have nails sticking out. Jacuzzi doesn't work. I would never again choose this hotel.