Kubu Gajah Vacation Packages

Booked a 2-night stay in a 3-bedroom apartment. Check-in was simple. There was just 1 guy standing near the perpetually crowded lobby giving out the keycard and his command of English wasn’t great. Good enough to tell you that you would be held responsible for any violation of house rules. Additional keycards required a further deposit of RM200, so cough up if you’re travelling in a big group and need flexibility. 1 parking lot allocated per apartment. What was advertised as a 3-bedroom apartment was more like a 2-bedroom and one makeshift room. The third room was converted into a bedroom using a sliding door with tinted glass. Zero privacy, claustrophobic, no windows and poor ventilation (musky smell). Totally could not meet our needs and we had to quickly search for an additional room in a hotel nearby incurring additional costs. There were only 2 bathrooms and not 3 as advertised. Other than that, the apartment was clean and well-furnished. WiFi was not working initially but we were given a fresh password and that was solved. Lifts were slow and we never knew when it would arrive because there were no displays showing which floor the lifts were at. Swimming pool was crowded and not enough deck chairs. In summary, this is an apartment for rent in a good location. You get what you pay for, but we didn’t appreciate the 2-bedroom being marketed as a 3-bedroom with 3 bathrooms. Won’t be coming back.

In general it was really good

Scammy vibes from the get go. We had to wait over 30 min to check in even though the desk was supposed to be open and we arrived during check in hours. Then staff asked us to the pay the full amount for our stay up front in cash. No other payment options were available. The Expedia listing says you can pay at check in via card but we were told to go to a ATM to get cash if we wanted to check in. Once we got to our room it wasn't ready (this was nearly 4pm) and we had to wait another 1hr for towels, finally we just grabbed some from the cleaning staff because we couldn't wait anymore. Do not book this place unless you like horrible service and a lack of basic amenities.

We stayed here for 2 nights, it was a gorgeous boutique hotel with lovely clean rooms with free filtered water, a fridge and a safe. The location is slightly out but there’s a walkway type can take directly to the monorail from outside the hotel. They had some amazing breakfast options - both traditional Malaysian and other options available.