Komiya Vacation Packages

It was great.

Front desk was very friendly. Amnities were great.

The location of the hotel is excellent. Our family of four walked from Sendai Station to the hotel with seven pieces of luggage in less than 10 minutes, even in the rain. The route was easy to manage because there are escalators connected to the station, and most of the walk is on flat sidewalks with only one traffic-light crossing. The hotel is conveniently located near the pedestrian shopping area, where you'll find a wide variety of restaurants, cafés, and local food. Several connected department stores are also within walking distance, making shopping very convenient. In addition, a local train station is less than a five-minute walk away. Housekeeping was reliable and punctual. At check-in, guests can choose the level of housekeeping service they prefer. I selected full daily housekeeping for both of our rooms, and the service was consistently on time. My son did have a few minor concerns about the room's cleanliness, but overall we found it satisfactory. The staff were friendly, courteous, and professional. The common areas, including the main lobby and floor lobbies, were always clean, quiet, and well air-conditioned. The hotel also offers several complimentary amenities. Guests can enjoy free soft drinks and ice cream from 12:00 p.m. to 6:00 p.m., and complimentary duck noodles are served every evening after 8:00 p.m., which was a nice treat after a day of sightseeing. We arrived around 12:30 p.m., well before the 3:00 p.m. check-in time. We left our luggage at t

The room was clean and comfortable. I really liked the Onsen that we were able to access directly from the property. I was really happy with the property, but it took pretty long time for check-in. I was guided to the self check in but it didn’t work and guided to the in person check in. A guest who was checking in front of us was taking long time so I had to wait. Also this was our first time to stay this hotel, and I was not sure how the Onsen ticket works, like if the ticket can be used for the checkout day. I needed to bring up the basic question that most guests might have. At the Onsen place, once we arrived the floor, the staff was just standing at the entrance and staring at us and we were a bit confused. So I needed to ask how it works. Then they answered. The both hotel and Onsen property were clean and very nice, but the customer service was a bit awkward.