Kasuya Vacation Packages

Everything was great for my one day there

Excellent customer service

Rooms are teeny tiny. Basically space for the beds only. Also found it really odd and frustrating that the entrance light is motion activated. Plus it’s next to the bathroom door meaning any time someone uses the bathroom at night, the light goes on and stays on for 3 mins. This isn’t a dim light. It’s very bright. The next morning I talked to the front desk who said they can’t deactivate it but did offer to put a shade around it. This in a sense deactivated it but made it also so that light could not be used the rest of our stay. We stayed 7 nights in total. The room staff was very friendly and efficient. We had 4 in our room including 2 kids. For some reason they didn’t count our youngest although they are 4 years old. So we didn’t get 4 towels, only 3. We told the front desk and also specifically asked for 4 towels and on those days we got them but if the next day we didn’t tell them, it was 3 again. One front desk agent was nice and friendly but the rest I will politely classify as unhelpful and uncaring. Went through the motions and with some attitude. Especially one talked to my friend condescendingly. Location was fine. It was nice being next to the fish market and close to the water. Bus stops are conveniently close too. Overall, I would not choose to stay here again and would not recommend it.

Hotel staff are very professional and knowledgeable. The overall service is great. We would absolutely love to come back in the future.