Kaisei Vacation Packages

Whilst the hotel was nice and the view from our room beautiful, we found the staff very inflexible and not very accommodating. I booked 5 lots of accomodation this trip and accidentally forgot to add that my children would be staying in our room (I booked a room with two beds and forgot to add the kids). When I arrived, I was happy to pay the surcharge for my children for the 3 nights we were staying (I booked and paid for 4 because we landed early in the morning), however they didn’t even want to give us extra linen or towels when I called reception when we got back to our hotel room at night, and had said that I told them in the morning that the two beds would be enough. My husband needed to work late at night and wasn’t allowed to sit in an empty meeting room and had to sit in the foyer in an uncomfortable chair despite two rooms being empty. The hotel was 20mins walk away from the buzzy area of Ginza, but we felt a little disappointed by the hotel service, especially being our first stop on our trip!

Loved the laundry in the room as well as the refrigerator. We were a family of 4, and with the 2 full beds and the bunk bed we felt we had plenty of room.

This hotel exceeded our expectations! It was clean and the staff were very nice! The room sizes were also bigger than I expected!

My husband and I loved the hotel for its cleanliness and peaceful surrounding neighborhood. The only complaint is it’s a bit long of a train ride to popular central areas in Tokyo. Nonetheless gender-separated public bath was really clean and a nice amenity to have.

Amazing hotel!!! The old charm and fantastic staff!!