Terrace/patio

Reviews of Holiday Inn Rosebank, an IHG Hotel

4 out of 5
Holiday Inn Rosebank, an IHG Hotel
The Zone Oxford Rd Rosebank, Johannesburg, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 149 out of 306 reviews" "
Rating 8 - Good. 112 out of 306 reviews" "
Rating 6 - Okay. 31 out of 306 reviews" "
Rating 4 - Poor. 8 out of 306 reviews" "
Rating 2 - Terrible. 6 out of 306 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is easy to get to. The location is great being near the mall and restaurants. The room is a good size. The bathroom is clean and nice. Beds are comfy. Pillows are ok. The TV is terrible. Only 1 or two channels come in better then the others and all they play is soccer. I get it. It's soccer, everyone favorite sport unless you don't watch sports. Haha. The rest of the channels are so full of static, you can not watch them. And the air con only works with your room key in card reader so if you only have one key card, it shuts off when you leave the room. Which makes it warm when you return.
Stayed 1 night in Mar 2024
Response from Themba on Mar 23, 2024
Dear Rachel, Thank you for choosing Holiday Inn Rosebank as your hotel of choice. We are pleased to hear that you enjoyed the hotel's convenience, rooms and the clean bathroom and the comfort in the bed and pillows. We have also taken note of the concerns brought forward and we have ensured that we immediately look into rectifying these concerns. We look forward to welcoming you back in the near future. Best regards,

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
A bit run down in spots but overall a great stay and a bonus to be connected to the mall for dining options.
Stayed 3 nights in Mar 2024
Response from Themba on Mar 19, 2024
Dear Amy, We would like to thank you for choosing to stay with us and we are pleased to hear that you you enjoyed the location and convenience of the hotel location. We have taken note of the concern brought forward and we like to inform you that we are in the process of doing an uplift to the property and we trust that it will make a noticeable difference that you will enjoy. We look forward to your next stay in the near future. Best regards,

10/10 Excellent

iris

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend the Manager Themba for his outstanding handling of my booking which was incorrectly advertised. His fast, efficient service and immediate resolution was very impressive!! Next time I would stay again because of all conveniences around. LOVE South Africa!! Thank you Themba, James and entire staff. btw delicious breakfast!
Stayed 7 nights in Mar 2024
Response from Themba on Mar 19, 2024
Dear Iris, Thank you for choosing Holiday Inn Rosebank as your hotel of choice and for providing us with such encouraging feedback. We are pleased to hear that you had a pleasant stay with us and we managed to meet your expectations. It was a pleasure assisting you and we are happy we managed to resolve the issue at hand. We look forward to welcoming you back in the near future. Best regards,

8/10 Good

Aslambek

Stayed 7 nights in Feb 2024
Response from Themba on Mar 23, 2024
Dear Aslambek, Thank you for choosing to stay with us at the holiday Inn Rosebank. We are pleased to hear that you had a pleasant stay with. We look forward to welcoming you back in the near future. Best regards,

8/10 Good

Memory

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. The hotel is connected to Rosebank Mall which is the biggest convinience, also lots of places to eat just around the corner. The breakfast was not great, There were several options but the quality of food needs improvement.
Stayed 7 nights in Dec 2023
Response from Themba on Jan 15, 2024
Dear Memory,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.It is pleasing to hear that you had a great stay with us, we have also taken note of the concern brought forward and l would like to assure you that we are working on it and we will be able to provide more improved options soon.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,

6/10 Okay

Michael

Liked: Staff & service
showers do not drain properly and leak
Stayed 1 night in Jan 2024
Response from Themba on Jan 15, 2024
Dear Michael,Thank you for choosing Holiday Inn Rosebank as your hotel of choice. Thank you for taking time to provide us with valuable feedback, we have taken note of the concern brought forward and we have immediately looked into ways of resolving the issue. We look forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Xiomara

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Joburg!
Stayed 3 nights in Dec 2023
Response from Themba on Jan 5, 2024
Dear Xiomara,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you a pleasant stay with us and we managed to meet your expectations during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Themba DongaGuest Services Manager

10/10 Excellent

Boris, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location next to Rosebank Mall, Gutrain Station and City Sightseeing Bus starting station. Multiple dining options just outside of the hotel. Nice area for evening stroll. Would recommend.
Stayed 5 nights in Nov 2023
Response from Themba on Jan 5, 2024
Dear Boris,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are happy to hear that you enjoyed your stay with us and the team's hospitality and the hotels location and that we managed to meet your expectations during your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Themba DongaGuest Services Manager

10/10 Excellent

Nicolo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was incredibly helpful, I really felt welcome
Stayed 3 nights in Nov 2023
Response from Themba on Dec 5, 2023
Dear Nicolo, Thank you for taking time to provide us with your valuable feedback. We are pleased to hear that you had a wonderful stay with us and enjoyed the team's incredible hospitality. We look forward to welcoming you back in the near future. Best regards,

8/10 Good

Jo-Anne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good location, nice staff, very helpful
Stayed 3 nights in Nov 2023
Response from Themba on Nov 20, 2023
Dear Jo-Anne, Thank you for taking time to proved us with your valuable feedback. We are happy to hear that you had a pleasant stay with us and enjoyed the location and the team's hospitality. We look forward to welcoming you back in the near future. Best regards Themba Donga Guest Services Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Themba on Nov 15, 2023
Dear Stuart, Thank you for choosing Holiday Inn Rosebank as your hotel of choice and for taking time to provide us with your feedback. We look forward to welcoming you back in the near future.Best regards, Themba Donga Guest Services Manager

4/10 Poor

Faiyaz Ahmed

Disliked: Staff & service, property conditions & facilities, room comfort
Very Disappointed stayed in Holiday Inn Rosebank.
Very Disappointed with Holiday Inn Rosebank...Torn fitted sheet, Broken toilet seat and flickering downlight in the room and toilet. After room service no towles in the bathroom, after complaining staff behaviour terrible towards us. Looking for manager as per staff no manager available in the weekend.
Stayed 3 nights in Oct 2023
Response from Themba on Oct 18, 2023
Dear Faiyaz Ahmed,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.I would like to start by apologizing to you for not meeting your expectations and we always strive to make each stay as pleasant and comfortable as possible for all our guests. We have taken note of the concerns brought forward and we have immediately addressed them with the team to ensure we rectify these issues going forward.Kindly note that and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Themba Donga Guest Services Manager

10/10 Excellent

Manish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Themba on Oct 18, 2023
Dear Manish,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasant stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Themba Donga Guest Services Manager

8/10 Good

Richard

Travelled with partner
Liked: Amenities
Good place nice rooms
Stayed 1 night in Oct 2023
Response from Themba on Oct 13, 2023
Dear Richard, Thank you for taking time to provide us with your feedback. We are pleased to hear that you had a pleasant stay with us and we look forward to welcoming you back again in the near future. Best regards, Themba Donga Guest Services Manager

10/10 Excellent

Tutu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend at Holiday Inn Rosebank
Nice hotel, nice location.
Stayed 2 nights in Oct 2023
Response from Themba Donga on Oct 9, 2023
Dear Tutu, Thank you for choosing Holiday Inn Rosebank as your hotel of choice. We are pleased to hear that you had a pleasant stay with us and you enjoyed the hotels location and its facilities. Best regards, Themba Donga Guest Services Manager

6/10 Okay

Renee

Liked: Property conditions & facilities
Only had breakfast once as was kept waiting for 40 minutes. Check-in was very strict qith no leeway.
Stayed 4 nights in Sep 2023
Response from Themba on Sep 26, 2023
Dear Renee, Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.I would like to apologize for the inconvenience that was caused during your stay, we are normally open to early check in subject to availability on the day. Our breakfast should not take time as its always a buffet option, we will also improve on our room service option and work on time management to improve on our delivery time. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Themba Donga Guest Services Manager

10/10 Excellent

janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to shopping and restaurants. Friendly staff.
Stayed 2 nights in Sep 2023
Response from Themba on Sep 26, 2023
Dear JaniceThank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you enjoyed the hotels location and the hospitality from the team. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Themba Donga Guest Services Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms
Stayed 1 night in Sep 2023
Response from Themba on Sep 26, 2023
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are happy to hear that you enjoyed the spacious rooms. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Themba Donga Guest Services Manager

10/10 Excellent

Gaobidiwe Merriam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The stayat the hotel was awesome. The staff at the reception were friendly. Room booked was spacious and clean. Breakfast was lit . We really enjoyed our stay , and had peaceful stay.. The hotel is close to the mall and it very much convenient for us.I can't wait to go there again.
Stayed 3 nights in Jul 2023
Response from Themba on Aug 3, 2023
Dear Gaobidiwe Merriam,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are happy to hear that you had a pleasant stay with us and enjoyed the property, rooms and teams great hospitality. We look forward to welcoming you back soon in the near future. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,Themba DongaGuest Services Manager

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2023
Response from Themba on Jul 29, 2023
Dear Steve,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a great stay with us and we certainly looking forward to your future stay with us. Kindly note that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn. Sincerely,Themba DongaGuest Services Manager

10/10 Excellent

Donovan

Stayed 1 night in Jul 2023
Response from Themba on Jul 29, 2023
Dear Donovan,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.It is great news to hear that you had a pleasant stay with us and that you felt the warm welcome from the team as we intend to offer world class hospitality to our guests.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn as your preferred hotel of choice. Sincerely,Themba DongaGuest Services Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
One minute walk to Rosebank mall with lots of great shops, places to eat and phone stores for a Tourist SIM. Bar and restaurant ok. Staff very friendly.
Stayed 3 nights in Jul 2023
Response from Themba Donga on Jul 21, 2023
Dear Sharon,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasant stay with us and enjoyed the teams friendly service, the variety offered at the restaurant and bar and not forgetting the hotels location, we certainly look forward to welcoming back in the near future.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Themba DongaGuest Services Manager

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay
Stayed 4 nights in Jul 2023
Response from Themba on Jul 18, 2023
Dear Danielle,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasant stay with us and we look forward to welcoming you back in the near future.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Themba DongaGuest Services Manager

10/10 Excellent

Wleleki

Stayed 1 night in Jul 2023
Response from Themba on Aug 3, 2023
Dear Wleleki,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are happy to hear that you had a pleasant stay with us , we look forward to welcoming you back soon in the near future. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regards,Themba DongaGuest Services Manager

10/10 Excellent

Daja Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, all staff, always incredibly friendly helpful and kind. Was awesome. Thank you Holiday Inn! 😊
Stayed 4 nights in Jun 2023
Response from Themba on Jul 4, 2023
Dear Daja, I trust this message finds you well. Thank you for choosing Holiday Inn Rosebank and for taking time to provide us with your valuable feedback. We are pleased to hear that you had a pleasant stay with us and we certainly look forward to welcoming you back in the near future. Best regards, Themba Donga Guest Services Manager

10/10 Excellent

adelfa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Themba on Jun 26, 2023
Dear Adelfa, Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasant stay with us. We truly look forward to welcoming you back in the near future.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me.Sincerely,Themba DongaGuest Services Manager

10/10 Excellent

Polly

Stayed 1 night in Jun 2023
Response from Themba on Jun 14, 2023
Dear Polly, Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasurable stay stay with us and enjoyed the teams hospitality as we always strive to meet and exceed our guests expectations.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the near future.Best Regards, Themba Donga Guest Services Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are very friendly and helpful. Room was clean, but for two people sharing the room there were always only one small bottle of water to share???
Stayed 2 nights in May 2023
Response from Themba on May 30, 2023
Good Day,I trust this message finds you well. Thank you taking time to provide us with your feedback, we truly appreciate it and we will ensure to improve in the concerns brought forward. We are pleased to hear that you had a great stay with us and enjoyed the teams hospitality. We look forward to welcoming you back in the near future. Best regards, Themba Donga Guest Services Manager

10/10 Excellent

Hsinchun

Stayed 1 night in May 2023
Response from Themba on May 26, 2023
Dear Hsinchun, Thank you for choosing Holiday Inn Rosebank as you hotel of choice. We are pleased to hear that you had a great stay with us and we certainly look forward to welcoming you back in the near future. Best regards, Themba Donga Guest Services Manager

10/10 Excellent

Joana

Stayed 1 night in May 2023
Response from Themba on Jun 14, 2023
Dear Joana, Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasurable stay stay with us and we trust we managed to meet all your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand and improve the guest experience. We hope that you will give us the opportunity to serve you again in the near future.Best Regards, Themba Donga Guest Services Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awesome.
It was smooth sailing while staying there. If I am ever in town again I will stay there for sure.
Stayed 2 nights in Apr 2023
Response from Themba on Apr 28, 2023
Dear Gregory, Thank you for taking time to provide us with your feedback. We are pleased to hear that you had an awesome stay with us and we certainly look forward to welcoming you back in the near future. Kind regards, Themba Donga Guest Services Manager

10/10 Excellent

Bhavna

Stayed 1 night in Apr 2023
Response from Themba on Apr 23, 2023
Dear Bhavna,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasant stay with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Themba DongaGuest Services Manager

10/10 Excellent

Roxane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing and breakfast options were very much appreciated!
Stayed 5 nights in Apr 2023
Response from Themba on Apr 23, 2023
Dear Roxane,Thank you for taking the time to tell us about your experience at Holiday Inn JOHANNESBURG - ROSEBANK.We are pleased to hear that you had a pleasant stay with us and enjoyed breakfast options. We will certainly forward the message of encouragement to the team. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.Sincerely,Themba DongaGuest Services Manager

6/10 Okay

kurt

Business traveller
Disliked: Property conditions & facilities
Convenient location, nice staff
convenient hotel, good service but showing its age. good value for money though
Stayed 1 night in Mar 2023
Response from Sal on Apr 2, 2023
Dear KurtThank you for your valuable feedback and for choosing Holiday Inn Johannesburg Rosebank.

8/10 Good

Anthony, Edwardsville

Liked: Cleanliness, staff & service
Wonderful staff!!!
Stayed 4 nights in Mar 2023
Response from Sal on Mar 31, 2023
Dear AnthonyThank you for your feedback regarding the wonderful staff.We look forward to welcoming you back again soon, hopefully for a longer visit!Best wishes

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Sal on Mar 31, 2023
Dear DebraThank you for your score of 5 out of 5.Dear AnthonyThank you for your feedback regarding the wonderful staff.We look forward to welcoming you back again soon, hopefully for a longer visit!Best wishes

10/10 Excellent

Steven

Liked: Staff & service, amenities, property conditions & facilities
Great for a stay over ,easily to get to from airport..mall and great choices of resturants around that are in walking distance...quality hotel
Stayed 1 night in Mar 2023
Response from Sal on Mar 31, 2023
Dear StevenThank you for the great feedback and score 5 out of 5.Dear AnthonyThank you for your feedback regarding the wonderful staff.We look forward to welcoming you back again soon, hopefully for a longer visit!Best wishes

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was very professional, friendly, and efficient! The cleaning staff were exceptional!
Stayed 6 nights in Feb 2023
Response from Sal on Mar 7, 2023
Dear JacquelynThank you for your valuable feedback and for the great score of 5 out of 5.Will share with the teams.

2/10 Terrible

neelandran

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
All three rooms were not available at Checkin …. Rooms were only ready after 6pm due to no clean linen.
Stayed 1 night in Feb 2023
Response from Sal on Mar 7, 2023
Dear NeelandranWe apologize sincerely for the room not being ready. With the current power shedding challenges for the national grid we have now purchased additional linen which will ensure that we have enough par level on site.Again my most sincere apologies.

10/10 Excellent

Tshepho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. NexttoAmenities.Quite
Stayed 3 nights in Jan 2023
Response from Sal on Feb 14, 2023
Dear TshephoThank you for your feedback. We appreciate the score of 5/5 and hope to welcome you back in the near future. Best Wishes

8/10 Good

Miss K

Stayed 1 night in Jan 2023
Response from Sal on Feb 14, 2023
Dear Miss KThank you for sharing your feedback. We hope to welcome you back in the near future.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2023
Response from Sal on Feb 14, 2023
Dear HeatherThank you for your score of 8 out of 10.We hope to welcome you back in the near future.Best wishes.

4/10 Poor

Nicoleta

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst service ever in one of the Holliday inn i've been. I had to ask for everything and information of payments not updated.
Stayed 1 night in Dec 2022
Response from Sal on Feb 14, 2023
Dear NicoletaThank you for your feedback and for choosing to stay with us. I understand your frustration and do apologize sincerely for the service-related issues.We hope that you will give us another opportunity to welcome you back to Holiday Inn Johanesnburg Rosebank.Best wishes.

6/10 Okay

Nicoleta

Disliked: Staff & service
The worst check in i ever have.
Stayed 1 night in Dec 2022
Response from Sal on Feb 14, 2023
Dear NicoletaThank you for your feedback and for choosing to stay with us.Pleasse accept our sincere apologise for the service related issues during check in.Although not good feedback we hope that you will give us another opportunity to welcome you back.Best wishes.

10/10 Excellent

María Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Sal on Feb 14, 2023
Dear Maria IsabelWe appreciate the score of 10 out of 10 and thank you choosing to stay with us.Best wishes.

10/10 Excellent

G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2022

8/10 Good

Hamant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities
House keeping setbice need improvement. Not good towel service and responding
Stayed 2 nights in Nov 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hop on-hop off red bus that tours the city originates at the hotel. What an added bonus! I will stay there again on my next visit.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Here again
Second stay here. Enjoyed it as much as the first stay. Good value, excellent location.
Stayed 3 nights in Oct 2022