Irvington Vacation Packages

Great customer service from staff

I had sent two messages to the hotel to check that I had booked the right room type to see the full view ranging from the Brooklyn Bridge, city skyline and all the way to the Statue of Liberty. It is my fault for not following up for a response because I ended up having to choose between the room they gave me (bridge view only) or partial skyline and statue. I chose the statue view but was disappointed as I paid the amount I did expecting the full view. My mistake, not the hotel’s but if you send a message requiring a response, you may not get one. My advise - FOLLOW UP!!! Also, if you have a camera that is anything other than an iPhone, they will not let you use it on the property (from the outside at least). There is mention of this on their website (if it would occur to you to check for such things) but it merely states that no professional photography is permitted without a contract with the property (it does not however state that a camera cannot be used at all) so I was again disappointed to find that this extends to using a hand held fairly basic camera. Most people use their phones I realize, but this is something to be aware of if you plan to use an actual camera or God forbid any type of zoom lense to capture the amazing view. The elevator keys are temperamental and on one occasion I was trapped in the elevator until someone else entered but the staff I encountered were all really friendly and overall it is a really nice hotel in a great location.

Our three night visit to The Luxury Collection Hotel Manhattan Midtown was excellent. Among the highlights of our stay were... 1. Cynthia at the front desk who was delightful. 2. Spacious rooms and baths with amazing showers. 3. The food, decor, and service at Dabble was top notch. 4. Location is convenient to much of the best of NYC. 5. The head valet who was genuinely helpful and friendly. Thanks again for the lovely stay, Chris Mays

The hotel itself was nice. There is truly nothing but senior citizens that stay here. We walked in and thought it was a nursing home. I’m not joking there must have been at least 60 70year olds when we walked in. They just take over the entire hotel. Again, the hotel itself is nice, but I think we would stay somewhere else knowing what we know now especially with two teenage boys with us.