Igo Vacation Packages

We stayed in a triple family room with three queen beds, so it was super spacious and comfortable for all of us. Overall, everything looked clean at first, but once we started noticing the little details, it didn’t feel like a deep clean had been done. For example, there was hair on the shower walls before any of us even used it, and the tub needed a quick rinse before showering. That being said, the staff was amazing!! They truly went above and beyond to make sure we were taken care of, which we really appreciated. The location is also a huge plus it’s right across from a plaza with food, coffee, and even a really good taco stand at night. Despite the small cleaning issues, I’d definitely stay here again!

Clean room w/ a shower.

Everything was nice thank you

I was told by the property that I will receive a refund for my one night stay. I blank of wood fell from the top of the TV and hit me in the head. It has been 3 days and I’ve not received a refund.

Parking was right behind the hotel but it was like jumping through hoops unless you knew the area. Most places have a small map to direct you but the front desk just give you an address and say follow it. I spun around for 15 minutes. I also brought my service dog (I called days before to inform them and asked if they needed my doctors papers to bring, they said no but they will note in my reservation. They didn’t, because when I arrived one lady whispered “service dogs can only stay one night? She has 3 nights?” It’s a service dog; she goes where I go.) but I made no fuss or said anything I just stood there waiting for my keys because I called ahead and when I was about an hour out I called to ask for parking to be put on my reservation; which wasn’t I had to double check because I wasn’t given a parking pass. I know house keeping didn’t come through because they probably thought I was leaving my dog unattended but she has a job to preform with me so my room wasn’t cleaned daily but I’m okay with that but I do like fresh towels instead of me going to the front desk and asking for a them