Hellebaek Vacation Packages

Unfortunately, our experience at this hotel was quite disappointing. The air conditioning was not working properly, which made our stay uncomfortable. The rooms were also very small, especially considering the $800 USD price point. We also had an unfortunate experience at breakfast regarding the cash payment. The cash had expired two months earlier, and as we are from the US, we were unaware of this until after we had left the hotel. The staff member knew we were checking out, yet it appeared that he attempted to keep the cash rather than properly address the issue. He appeared to pocket the money instead of applying it toward the breakfast bill and was instead going to charge the amount to our room. This was very concerning and left us with a negative impression of the service. After reaching out to the hotel, they did apply a credit to my card along with an apology to correct the situation Overall, given the high price, we expected a much higher standard of comfort, service, and professionalism

I’ve got into n accident and needed to move the trip by few days, I was happy even moving it by one one day and to one day instead of two, despite having all the medical records hotel refused to move, downgrade or even reduce the trip causing me to cancel everything and lose money.