Heldens Vacation Packages

Property is perfect, however the bathrooms are outside and the lights attract mosquitos, flies and big frogs.

The rooms are very spacious and clean.

INFESTED. THIS HOTEL IS NOT A 4 SEASONS RESORT. This hotel is infested, dirty, and falling apart. Every surface in the rooms is stained with nasty, large red/brown/yellow splotches to the point that I did not want to sit down on any of the furniture, let alone sleep in the bed. Most of the items/hard surfaces in the room were covered in a thick, crusty yellow/brown grime with human hairs effectively glued into said items/surfaces by the grime. We asked to move rooms the last night we were here because bed bugs were crawling over our pillows and insects had infested our luggage, and we had to move twice because each replacement room provided to us was in an equally disgusting state. I finally gave up after getting to the third room and put towels (which were also stained and did not smell clean) down on the bed before going to bed at 3 AM. I threw away our suitcases and their contents as soon as we left the hotel. My wife and I have bites all over our bodies which have swelled, turned red, and itch. During my stay, one restaurant was entirely closed, the other was closed for half the day (even during the open half, only bar seating seemed to be available), and during dinner at the third restaurant, my wife was given a mixed drink with a large dead mosquito floating in the middle of it, and a silverware spread with ants crawling inside of it. Additionally, some pool facilities were closed and the bulk of the resort had large open pits in the ground where active construction.