Havenstreet and Ashey Vacation Packages

The pub was pleasant and lively and we enjoyed a good dinner. The room was on the small side but it had all the amenities we needed. The breakast was freshly cooked and excellent.

Very strange and confusing experience with parking registration ​ "I recently stayed at this hotel and encountered a very confusing situation at check-in. I noticed a tablet on the reception desk for parking registration. When I entered my car's registration number, the screen clearly displayed a message saying I had free parking for 24 hours. ​However, as soon as the receptionist saw this, they became visibly unhappy and told me I wasn't supposed to do that. They claimed that the free option on the screen was for 'other types of guests' and insisted that I had to pay for parking separately. To my surprise, the staff member then immediately moved the tablet out of my reach/sight. ​It felt very unprofessional and lacked transparency. If the hotel’s own system identifies a vehicle for free parking, why would the staff discourage using it and hide the device? It felt like I was being pushed to pay for something that the system had already cleared as free. I hope the management can clarify why there is such a difference between what the screen says and what the staff tells the guests."

Moved to their sister hotel (next door) but very happy with facilities and team were very helpful.

Great staff on reception. Very convenient location. Room was clean and well equipped.