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Reviews of Courtyard by Marriott Guayaquil

3.5 out of 5
Courtyard by Marriott Guayaquil
Av. Francisco De Orellana #236, Guayaquil, Guayas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 606 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The food and the service was excellent
Stayed 1 night in Apr 2024
Response from Kevin on Apr 4, 2024
Estimado Sr. Marco,Agradecemos que haya elegido hospedarse con nosotros; así mismo nos complace saber que tanto la comida como el servicio fue de su agrado. Esperamos volver a recibirle en una futura ocasión.Saludos cordiales,Kevin Velásquez.

10/10 Excellent

daphenie

Great time
Stayed 2 nights in Mar 2024
Response from Allison on Mar 27, 2024
Muchas gracias por hospedarse en Courtyard by Marriott Guayaquil y calificarnos, su opinión es muy importante para nosotros.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
La atención son muy cordiales y amables
Stayed 1 night in Mar 2024
Response from Allison on Mar 14, 2024
Muchas gracias por su comentario Sra. Ordoñez, esperamos tenerla de regreso pronto y poder ofrecerle un excelente servicio.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 1 night in Feb 2024
Response from Melissa on Mar 6, 2024
Thanks for staying with us.

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact its within driving distance to reach both the bus terminal and airport.
Stayed 1 night in Feb 2024
Response from Melissa on Mar 6, 2024
We are glad you were comfortable with the location.

8/10 Good

Jorge

Stayed 1 night in Jan 2024
Response from Melissa on Mar 6, 2024
Thanks for rating us.

8/10 Good

Mario, Danbury

All good but on my check in the recepcionista toke so long to attend me
Stayed 1 night in Jan 2024
Response from Melissa on Mar 6, 2024
Thanks for your review.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Jan 2024
Response from Melissa on Mar 6, 2024
Thanks for you review!

10/10 Excellent

Jairo

Stayed 2 nights in Dec 2023
Response from Melissa on Mar 6, 2024
Muchas gracias por su calificación.

10/10 Excellent

Alicia, Somerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Melissa on Mar 6, 2024
Muchas gracias por su calificación.

10/10 Excellent

Stephen A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No facilities for handicapped to shower
My wife is handicapped. This hotel tries very hard to accommodate but has no facilities for handicapped people for a shower. All rooms are the same. Bottomline a nice hotel with no facilities for handicapped to shower
Stayed 2 nights in Jan 2024

10/10 Excellent

Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

RUTH

Stayed 1 night in Dec 2023
Response from Melissa on Mar 6, 2024
Thanks for your review.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Large well appointed rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Lanita

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Henry

Stayed 1 night in Nov 2023
Response from Allison on Dec 5, 2023
Estimado Sr. Arias, gracias por su opinión, estamos mejorando continuamente para poder brindarle un mejor servicio.

8/10 Good

LUIGI

Liked: Cleanliness, staff & service, property conditions & facilities
Parking places are extremely small. You can hardly get out of the car.
Stayed 1 night in Nov 2023
Response from Ariana on Nov 29, 2023
Mr. Luigi, your comments are very important to us, thank you for letting us know your opinion, we will take it into account.

10/10 Excellent

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a lot of space
Stayed 1 night in Nov 2023
Response from Allison on Nov 28, 2023
Muchas gracias, su opinión es muy importante para nosotros. Gracias por preferirnos!

6/10 Okay

Jenny

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2023
Response from Allison on Nov 22, 2023
Dear Ms Lopez, thank you for telling us about your experience. We hope in the future to provide you with a better service.

2/10 Terrible

John, Palm Beach Gardens

Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 5 nights in Oct 2023
Response from VALERIA on Oct 31, 2023
Muchas gracias, su opinión es muy importante para nosotros. Gracias por preferirnos!

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 1 night in Oct 2023
Response from Allison on Oct 27, 2023
Muchas gracias, su comentario es muy importante para nosotros. Esperamos tenerla pronto de vuelta en el hotel.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Oct 2023
Response from KV on Oct 12, 2023
Estimado Cesar, Buenas tardes, agradecemos mucho su comentario sobre su mas reciente estadia. Esperamos poder recibirlo nuevamente. Saludos,

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ariana on Oct 27, 2023
Muchas gracias por preferirnos. Esperamos tenerlo con nosotros en una próxima ocasión.

2/10 Terrible

Pablo

Stayed 1 night in Oct 2023
Response from VALERIA on Oct 29, 2023
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tu puntuación y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Allison on Oct 8, 2023
Muchas gracias por su calificación! Esperamos volver a tenerlo en nuestro hotel en un futuro :)

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Couldn't ask for an easier or more pleasant experience.
Stayed 1 night in Sep 2023
Response from Allison on Oct 2, 2023
Dear Jesse, We thank you for sharing about your most recent stay with us. We hope to have you back in a near by future. Sincerely.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. No microwave
Stayed 1 night in Sep 2023
Response from Allison on Sep 13, 2023
We are sorry to hear that your stay was not as good as you expected. We note your comments and will take them into account to provide a better experience for our guests. Thank you

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from VALERIA on Sep 8, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Simón

Stayed 1 night in Aug 2023
Response from KV on Sep 18, 2023
Estimado Cliente, Agradecemos de manera especial su calificación en su encuesta de calidad sobre su mas reciente estadía con nosotros.Esperamos recibirlo nuevamente en un futuro cercano. Saludos, KV

4/10 Poor

Kleber, Greenacres

Liked: Cleanliness, property conditions & facilities
Emended higher pay than at booking.
Stayed 1 night in Aug 2023
Response from KV on Aug 31, 2023
Estimado, Lamentamos no cumplir con su expectativa, se revisara su reserva para seguir mejorando nuestro servicio, Saludos, KV

10/10 Excellent

Darrell F

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Aug 2023
Response from Valeria on Aug 27, 2023
Muchas gracias! Su calificación nos ayuda a mejorar siempre.

10/10 Excellent

Humberto

Travelled with group
Liked: Amenities, property conditions & facilities
Very nice place, suitable and convenient for our needs!
Stayed 1 night in Aug 2023
Response from KV on Aug 23, 2023
Dear Humberto, We thank you for sharing about your most recent stay with us. We hope to have you back in a near by future. Sincerely. Kevin

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean
Stayed 1 night in Aug 2023
Response from Allison on Aug 16, 2023
Thanks for your opinion!! We hope to see you again on a future stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport - City proximity
We needed a hotel close to the airport and with the free and convenient transportation service, easy check-in and nice clean rooms to freshen up, this hotel delivered. We would recommend it to anyone who prefers to stay close to the airport. All tourist attractions were a short ride away.
Stayed 1 night in Aug 2023
Response from KV on Aug 15, 2023
Good afternoon, Thank for taking the time to comment about the most recent stay. We hope to see you again in a near by future.

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Aug 2023
Response from GZ on Aug 10, 2023
Estimado Vicente, buenas noches, nos alegra saber que su estadía con nosotros fue de su total agrado. Esperamos tenerlo de vuelta muy pronto!

10/10 Excellent

Veronica

Stayed 1 night in Aug 2023
Response from Genesis on Aug 7, 2023
Estimada Verónica, buenas tardes, nos agrada mucho saber que su estadía con nosotros fue de su total agrado.Esperamos tenerla nuevamente en nuestras instalaciones.

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and made our stay enjoyable.
Stayed 2 nights in Jul 2023
Response from KV on Aug 3, 2023
Dear Stanley, Thank you for sharing your experience, we are glad to know your stay with us was exceptional. We hope be your host again in a near by future.

8/10 Good

MICHELLE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had to ask for towels every day
Stayed 4 nights in Jul 2023
Response from Allison on Jul 27, 2023
Dear Ms. Cabezas, we are very sorry for not having met your standards and we hope that you will give us the opportunity to make amends in the future.

8/10 Good

George

Travelled with group
Liked: Staff & service, property conditions & facilities
Started out poorly but most of the time this place is great. Gave me the wrong room and when I questioned the staff she tried to convince me I was wrong until I showed her the reservation. Then she blamed Expedia. Felt like I was being manipulated. Finally got the room I paid for.
Stayed 1 night in Jul 2023
Response from Allison on Jul 27, 2023
Dear Mr. Forgues. We are very sorry for not having met your standards and we hope that you will give us the opportunity to make amends in the future. Your opinion is very important to us.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2023
Response from Valeria on Jul 19, 2023
Thank you for staying here! Your feedback is very important to us.

10/10 Excellent

ernesto

Stayed 1 night in Jul 2023
Response from KV on Aug 7, 2023
Estimado Ernesto, Buenos dias, agradezcemos de manera especial su calificacion para nuestro hotel. Esperamos recibirlo en futuro cercano nuevamente. Saludos Cordiales, KV

4/10 Poor

dickson

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lacks attention to detail. Poor management.
The hotel is nice, but the service is terrible. It lacks attention to detail. We occupied 3 rooms, but it was a very disapponting stay. 1. The chek-in process is too bureocratic. They ask for so much information and ID for every person in the room. They make copies and only God knows what they do with them because even though I always stay in this hotel, they ask for the IDs all the time. 2. They gave us a room with no view and we paid for a room with a view. We had to move. They offered no help with the luggage. 3. The mini bar in my room did not work. 4. My parents had two bottles of conditioner and no shampoo. 5. They gave us all three rooms in different floors eventhough the hotel had little occupancy. 6. The breakfast was terrible. It seems the food was from the day before. 7. There is no person at the garage exit. You need to hunk repeatedly for a guard to open the gate. 8. The desks have no lamps. 9. There was garbage inside my safebox. This hotel has management problems. The staff is poorly trained. It is a pity because it is in a good location and the building is great.
Stayed 1 night in Jul 2023
Response from Valeria on Jul 19, 2023
We are sorry to hear that your stay was not as good as you expected. We note your comments and will take them into account to provide a better experience for our guests. Thank you

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Valeria on Jul 19, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
It was amazing. Very much a do over. We love everything the place was beautiful, drinks and dinner was great, and the price was affordable.
Stayed 1 night in Jul 2023
Response from Alberto on Jul 10, 2023
It is a pleasure to know you have had a great stay with us. We hope you come back soon to continue having great experiences. Thanks a lot for your comments.

10/10 Excellent

Hannia

Stayed 1 night in Jun 2023
Response from Kevin V. on Jul 3, 2023
Estimada Hannia, Para nosotros fue un gusto poder recibirla en nuestras instalaciones. Esperamos poder recibirla en un futuro cercano.

10/10 Excellent

Antonio, Orlando

Stayed 1 night in Jul 2023
Response from Antonio on Jul 22, 2023
Gracias por su puntuación, siempre estaremos gustosos de recibirle.

8/10 Good

dickson

Stayed 1 night in Jun 2023
Response from Jose on Jun 28, 2023
Muchas gracias por su calificación.