Guadalupe Vacation Packages

While a few staff members were friendly and helpful, overall the level of hospitality and guest service did not meet expectations. Many employees did not appear welcoming or attentive toward guests. Additionally, the food prices were quite high considering that the presentation and overall quality did not reflect the cost. Due to this experience, on the final day of our stay we chose to dine outside of the hotel.

We had a wonderful stay at this hotel in Puebla. The rooms were very clean and comfortable, the staff was always kind and very helpful, and the spa experience was amazing — very relaxing and enjoyable. We also loved the hotel restaurant; the food was excellent. Highly recommend this hotel and would definitely stay here again!

Very slippery floor in a bathroom, real disaster in waiting. Please pu on the floor a rubber mat quickly!

Great place to stay. Affordable and centrally located

Our room had no window. Tv only worked at night and channels were aimed at children or game shows. No CNN, no international news. No hair conditioner. No wash clothes. Bare bones room. It was roomy, but bare. Breakfast buffet was expensive. One could not order just coffee and a roll.