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"Hands down on of the best hotel experiences we have had as a family. The staff were beyond kind and helpful!"

"Good "

"Great staff"

"Clean and comfortable room. Nice Valet helped us with luggage along with parking car. Front desk extremely helpful with CC shuttle! "

"Excellent cleanliness and customer service - check in and check out was very pleasant and I even had someone check in on me through text message to see how my stay was going!"

"staff were so helpful. "

"My family and I came to Cleveland to visit the Rock & Roll HOF, and stayed at the Drury for 2 nights. The building is absolutely beautiful! The rooms were clean, the complimentary breakfast and dinner were really good, but what stood out the most was the staff. Across the board, every staff member including the valet, the front-desk workers, the cleaners, the bartenders, and the manager were all amazing. We hung out at the hotel all night and watched the manager do everything from walk around greeting guests, jumping behind the bar to help out serving drinks, literally cleaning tables and moving furniture, checking in new guests. I always respect a manager whom is willing to do all the jobs his or her hard-working staff does. I strongly recommend the Drury if you're in town in Cleveland!"

"Very clean, comfortable rooms. Friendly staff and free coffee bar in the lobby with a wonderful fireplace! "

"The room was spotless, the lobby gorgeous for Christmas. "