Fraccionamiento del Carmen Vacation Packages

This is a nice property and would be acceptable if you were visiting outside the hot season which in Merida is brief. But what is completely unacceptable is the treatment that you will receive if you book this property through a certain travel website or its subsidiary website that focuses exclusively on hotels. Specifically, we booked the most expensive room option at this hotel (a master suite) but were downgraded to the most basic accommodation as a consequence of not booking through the hotel's website where the hotel charges higher rates. We were offered no options, in particular a refund of the extra monies that we paid for the master suite that we were refused access to. There was no coffee service and no refrigerator in the room. The pool was tiny, received solar gain the entire day, and lacked any privacy being located next to a wall of glass next to the office. It was of no use whatsoever in trying to regulate our temperature in a very hot stretch of weather in Merida. The master suite that we booked and paid for had a private plunge pool and was the ONLY reason we booked this place. If sensory deprivation and a sweat lodge experience sounds good to you, this place would be a great choice. Caveat emptor.

Bonito pero no vale lo que cuesta .

We had a lovely stay at Delfina. The staff was kind and helpful. The accommodations were clean, well-maintained and cozy. The only thing that we found a bit off was that they have a minimum allowance for breakfast. They then proceed to charge for every possible item, including milk for coffee. This felt like being nickled and dimed. My suggestion to the manager was that they either not include breakfast or simply charge more and allow guests to order whatever they want.....like every other hotel. It wasn't a deal-breaker though. We would return to the Delfina in the future.

This is a hidden gem in a very quiet neighborhood. Worth going for the art alone. It just feels good to be somewhere beautiful where you can feel the attention to detail. And the pool is fantastic beat the heat! Special thanks to the staff who were patient with me and let me practice Spanish with them. Truly it’s the only way to learn and it meant the world!

This is the best hotel in Merida. Loved it.