Faial Vacation Packages

The breakfast buffet was exceptional. Dinner was okay. The front desk was very nice specially Diogo. However the facility is a bit dated. Overall a nice stay and conveniently close to the cruise port.

We had a good stay, the reception staff are very welcoming and friendly. Room was clean and there was plenty of spare towels, pillows etc. We went on half board basis. Although there was plenty of food, it lacked taste. Buffet menu needs to improve, especially the hot food for vegetarians. Very insipid. Also we felt cheated because we asked for tap water at dinner and got charged for it! The head waiter takes the order for drinks and we felt it was his duty to inform customers that they charge even for tap water! It is ironical that they give free prosecco and at breakfast, but charge for water at dinner!! Customers can make an informed decision about ordering water if the hotel can make them aware of their charges. Overall, the staff are hard working and try very hard to do their best. Not a bad place to stay but be prepared to pay for your water at dinner!

The staff was phenomenal! The rooms were comfortable and roomy. Everything was clean. We enjoyed our stay. Five minute walk to the beach!

Amazing staff, great rooms but a little dark, guys breakfast.

Clean room. Extremely friendly and helpful staff. Great gym that is never busy. Perfect location.