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Reviews of Emerald Executive Apartments

3.5 out of 5
Emerald Executive Apartments
160 Egerton Street, Cnr of Max Gorlick Dr & Egerton St, Emerald, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 84 out of 224 reviews" "
Rating 8 - Good. 80 out of 224 reviews" "
Rating 6 - Okay. 42 out of 224 reviews" "
Rating 4 - Poor. 14 out of 224 reviews" "
Rating 2 - Terrible. 4 out of 224 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Melissa

Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
Good location but would never stay here again. Place was poorly cleaned. Dirty tea towel, dirty floor, had to wash every piece of cutlery and crockery before use.
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was advertised as being on the golf course, but there was a busy, noisy road between the apartments and the golf course.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very central to restaurants very nice outlook across the golf course
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Amenities
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

4/10 Poor

Walter, Toowoomba

Travelled with partner
Disliked: Property conditions & facilities
We were disappointed with the state of the room on check in.The bed was in the middle of the room nowhere near the bed head, the balcony door was wide open with the a/c & fan running & there were dead insects allover the drainer & floor. The drapes only had about 2/3 of the hooks required so sagged & didn't look good. We ate in the room but there was no detergent to wash the dishes afterwards. Shower head had no jets in the rose so it didn't spray, it gushed. Not what I would expect in an "Executive Apartment".
Stayed 1 night in Nov 2020

4/10 Poor

Michael

Travelled with group
Disappointing! Felt like a cellblock not very welcoming. Security poor. Veranda had not been cleaned for weeks and bird droppings everywhere.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Property was very basic. Dirty. Noisy. Only 1 teaspoon only 1 side plate and all crockery was dirty For ‘Executive’ apartment would not recommend
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Maybe I missed the information somewhere here on the Hotels.com site but there is no reception at the motel. Booked the accommodation same day we were staying and arrived only to find that we could not check in. Access codes are provided by text message which we had not received. I called the number and got a message bank which was for a different business. Called again and this time it was answered and the codes were provided. Shower was very disappointing. Button was missing off the toilet. Could not get the wifi to work as per the instructions in the room. Overall the room was clean. I would stay here again if the shower was fixed.
Stayed 1 night in Sep 2020

6/10 Okay

Genevieve

Disliked: Cleanliness
One noght stop over
Location overlooking golf course was good, right next to shopping centre was convenient, bed was comfortable. Facilities are dated.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Close to shops and other amenities including the golf course. The building is not impressive on arrival and the public areas inside look old, worn and a bit like a boarding house. No interaction with management as you get a code to enter your room and the building. Don't arrive before check in time as the code was not sent until then. The after hours contacts all go to voice mail. personal service - NIL. Room was clean and comfortable .
Stayed 2 nights in Aug 2020

4/10 Poor

Bitten

Disliked: Room comfort
There really was nothing executive about it. A dark and dirt entrance With stairs up then a long dark hallway to the rooms. The place itself located at the edge of the town’s mall parking lot.
Stayed 1 night in Jul 2020

8/10 Good

Samuel

Business traveller
Stayed 2 nights in May 2020

6/10 Okay

Dianne, Gold Coast

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
I should have read the reviews before booking this property for 2 nights! At least our shower & aircon worked well, and the bed was comfortable. However there was only 1 thin blanket & the overnight minimum was 4 degrees, so we kept ran the aircon all night. While the bathroom, kitchen bench tops & floors had been given a basic clean, other surfaces were layered with dust & some items in the kitchen cupboards were dirty. We stayed just after Qld opened up post COVID & clearly the property hadn’t followed the proper cleaning processes, which was a concern. We had brought disinfectant with us, and my cloth was often black as I disinfected the surfaces we would touch. The property was also poorly maintained, with a cupboard that wouldn’t close (just needed a screw tightened) and the bathroom basin not draining properly. The basic setup was good, and we enjoyed the view over the golf course. It could be a good place to stay with care & cleaning, but based on our experience I wouldn’t recommend it or stay here again
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Greg - General Manager on May 18, 2020
Thank you for your rating. We hope you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Brittany - Supervisor on Mar 4, 2020
Thankyou so much for your review, we're glad you're enjoying your stay!

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property took a long time to send through the access codes, I was unable to contact them as the after hours number was not connected.
Stayed 1 night in Feb 2020
Response from Brittany - Supervisor on Mar 3, 2020
Hi Anonymous, we are extremely sorry that you had an unsatisfactory experience at Emerald Executive Apartments. Unfortunately, we had experienced some internet connection issues the day of your arrival, and apologise profusely for the negative impact this had on your stay. We would like to offer you a discounted rate for our establishment in the hopes that you may give Emerald Executive Apartments another chance to show you the high level of service we normally provide. Kind regards,

2/10 Terrible

Tom

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was revolting, the room smelt of mould and was covered with dead bugs, including the bed. I bought a can of air freshener which did nothing to hinder the stench of the room. The shower dripped water as the head was blocked up and the air conditioner didn't cool the room. The rooms are above a shop which is extremely noisy in the morning and there is no reception desk to help with customer questions.
Stayed 1 night in Feb 2020
Response from Brittany - Supervisor on Mar 4, 2020
Hi Tom, We are deeply upset that you've had an unacceptable stay with us. Had we been notified earlier of the issues with your room, we would've rectified this immediately. We would like to offer you a discounted rate in the hopes that you may give us a chance to show you that your experience was not of a standard that we operate at.

8/10 Good

PS, Sydney

Travelled with family
Liked: Cleanliness, amenities
Conveniently located property, close to shops and dining, 24 hour check in with codes, good views !
Stayed 1 night in Dec 2019
Response from Britt, Management on Jan 20, 2020
Thankyou so much for your wonderful review, I'm very glad you've enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,,easy check in loved it,,great position,,had everything u could have wanted
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Great room close to Coles awesome. Would rent again lean quiet
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great apart from having to carry everything up stairs
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible customer service, great value, cannot recommend enough.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
i have never been there what else can i say no stay no comment
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
- Balcony was filthy with dirt and bird crap all over it and a rusted clothes rack on it - Bathroom had an a towel on the floor from a previous guest - Toilet roll was broken - Fridge leaked - Nobody onsite
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and pretty quiet. very dark and dingy and it looked like a converted warehouse building. The room was comfortable but also hard to find because it doesn't look like a hotel or apartments.
Stayed 2 nights in Apr 2019

6/10 Okay

Beatrice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Cheap stay on the way through town. - water pressure in shower is bad - walls are thin and you can hear everything - pulled a blanket from the cupboard, had mud stains over it I do like that its easy to check in.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was clean, balcony not too clean and not well furnished (only one chair) Cutlery was sparse.. The building was dreary and the parking not secure
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
The property is well situated in Emerald, quiet location, good security and very very close to shops. The room was neat and tidy although the cleanliness of some areas was not great. i.e. the bathroom.
Stayed 1 night in Apr 2019

8/10 Good

brian

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Kirsty

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The shower head didn’t stay upright and it was just a dribble of water. The air con was either blowing hot air or spitting ice. The beds only had sheets on them (the blankets in the cupboard were scratchy old blankets).
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Once we got into the room it was good. The system for self check in for our room did not work at all and we had to call someone to get us into the room. We were also extremely surprised that the Apartments were part of the Coles supermarket grounds, carpark and that whilst there was a view of the golf course from the balcony, the balcony looked over a road.
Stayed 2 nights in Mar 2019

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

venkat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
Price and location good. Aircon and bathroom needed a good clean.
Stayed 1 night in Feb 2019

8/10 Good

Kartja88, Charters Towers

Travelled with family and small children
Liked: Amenities
This building looks very run down on the outside, but the rooms are quite nice and comfortable on the inside. Will stay again. Probably best as an overnight room. A few little things need attention, i.e. shower head was not holding up. Cleanliness is ok but could be better.
Stayed 1 night in Jan 2019

4/10 Poor

Stephanie S., Whitby, Ontario, Canada

No frills apartment
Place is ok vent in bathroom needs to be cleaned.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
The airconditioning did not work which was disappointing on a hot night.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+Great value for money, well presented and clean, literally a stones throw away from a shopping centre. -Outdoor table and chairs were a little dusty, gave them a quick wipe down.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Air conditioner not cold and shower head not held in place. Location and clean is great.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Weird joint thats unmanned so let yourself in. On a busy corner rd and in corner of major shopping centre carpark. Hot and stuffy building. Rooms not to bad once your in. Sign on door says to ring the pub for door code, lady was out, sat outside for 45 min until she texted me the code. Make sure you get door codes during the day. Close to main st and walk to botanical gardens.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's a shame that it stank of cigarettes, and the curtain was half off it's rails. Not a good look. But it was clean, with a fuss free PIN key system. It did feel a bit like a jail block though. Fine for one night and the price was good.
Stayed 1 night in Nov 2018

8/10 Good

rob, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean roomy and always quiet and well priced c\near shops
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Mick, Coolum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean tidy and well within my budget. It’s my second time at this property in 6 months.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean good night rest been there several times
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Everythig was fine with the room except for the smell when you open the door wich you get use to. Back door would not lock on balcony, not an issue for me but if you were a Columbian drug lord on a business trip I would skip this place.
Stayed 1 night in Oct 2018