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"This hotel has a lot of potential but unfortunately it falls flat due mainly to the service. My boyfriend and I stayed here for his graduation weekend and honestly the hotel caused what should have been a celebratory weekend into a very stressful one. That afternoon we went down to the valet to get our car to head to the first graduation. It did take a bit to get the car but we ended up being 15-20 min late to USC than expected. Not too bad. The next morning OMG this is when it got really bad. We woke up at 6am, got ready and went to breakfast right at 7am…no one was there to seat us. Eventually the chef sat us down. Anyways long story short we ended up not getting our food until 7:45am and had to scarf down our meal to get to USC on time again. The waiter gave us a free granola but other people were also in a rush and had gotten no food yet. I thought it was in poor taste to give us something while others were waiting. We rush to valet, got there at 8:05am but there is no valet there. We ended up sending my BF in an uber. I didn’t get the car until 8:40am. The valet guy was doing car checks so we didn’t see him at the stand until 8:30am. Oh, by the way there was no one at the front desk, nor was anyone answering the phone during this time. I complained and they offered was to remove the $30 resort fee, not the parking. After a long conversation magically they were able to remove the parking. We got back that evening and they didn’t even clean the room. No thanks!"

"Loved that they had parking on site "

"Staff was great!!! "

"Great hotel enjoyed the fact that it was a landmark. Comfortable room."

"My mirror had blood all over it when I checked in, and in spite of days of calls to the front desk an assurance it would be cleaned, it didn’t. On the third day I demanded a new room as my toddler was trying to touch it and clearly they don’t clean."

"Loved staying here. It is a beautiful hotel wirh amazing, friendly and helpful staff and so close to so many attractions, shops and restaurants."

"Sink has a kinda weird design. Water would bounce out if hands were positioned at an angle. Nice place. Clean, nice staff. Wallet kinda pricey but good service. Close walk to convention center"

"Hotel is nice and close to Disneyland. It has charm but needs an upgrade on mattresses and pillows. Also loved the free shuttles. "

"You could probably find worse but you can definitely find better. Needs more maintenance. No hot water for two days, then they shut down the pool and waterslides without notice for ten days. Breakfast was okay."