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"My wife and I cannot begin to express our appreciation for the treatment we received at The Lakes in the past few days. Kevin Piercey, the GM, and Ann went above and beyond to help us in a time of family loss. They accommodated us so that we could check in early on our way to Sydney for a family service and ensured we had everything we needed in one of their beautifully-appointed, spacious chalets. We stayed there two weeks ago for another family matter and they were just as pleasant and welcoming. Having stayed on a number of occasions in the past few years to enjoy the beautifully groomed and scenic golf course (it should be rated in Score Golf's top 100 in Canada) and Founder's Restaurant, it is nice to see consistently high performance adding to one's enjoyment. We would recommend The Lakes to anyone who wants to receive good old Cape Breton hospitality at a resort that offers wonderful golf, skiing, and views of the Bras d'Or Lakes. The folks there make it that much more enjoyable. Thank you, Kevin and Ann! "

"Very courteous "

"Bathroom bathtub surround could use a re-caulking and some new grout in the tiles where it’s blackening from time"

"The check-in was fantastic as always. She is always so pleasent to deal withwheni show up in the late evening for check-in. "

"location, setting, ambience"

"I always stay at this hotel, and love the staff and facility. The only issue was that only one of the three treadmills were working in the fitness room."

"Great place"

"The owner of hotel was very nice and helpful "

"Spacious and quiet rooms. Absolutely awesome on site restaurant. "