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"Our experience was almost perfect had mine and my son’s casual but clean attire had not been questioned when requesting to dine at Hells Kitchen restaurant. We were initially asked to “go and change” which I found insulting but, after staff and management discussions, we were accepted into the establishment. I found this to be humiliating, especially in front of my 13 y/o son, this is not what one would expect in the year 2026. Had it not been something my son wanted to experience, I would have walked and not given the FOH staff the pleasure of judging or vetting us. I have to add that, when we were actually dining, the waiting staff were exemplary. Everything else about the hotel was perfect."

"Dinner was excellent, very easy in and out for an overnight layover at Heathrow. I would stay there again. "

"It simply saved travelling on the morning."

"Room a bit shabby for the price and no 3rd bed initially which should have been included"

"Great location. Hotel is very dated, needs more plug sockets if nothing else but like going back in time. Very clean. Service not great in any part though."

"Excellent hotel in an excellent location on Picadilly Circus with easy access to underground, buses, restaurants and the amazing West End."

"We had an amazing stay , loved the room . Will be back ."

"Breakfast just OK. "

"Staff was lovely while checking in. Room was cosy but very clean with lots of light."