Title: Pennyhill Park Hotel And Spa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pennyhill Park Hotel And Spa Family-friendly hotel with 2 restaurants and a full-service spa ![2 restaurants, British cuisine](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/b89163e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Couples treatment rooms, sauna, steam room, body treatments](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/85459fe8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, British cuisine](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/80a494e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Plush Junior Suite | Bathroom](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/18d511ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/65e340a2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Pennyhill Park Hotel And Spa offers a peaceful countryside escape with Swedish massages, aromatherapy, archery, and Pilates classes. Enjoy British cuisine at two restaurants, an arcade/game room for families, and an indoor pool for year-round swimming. 9.0 Wonderful ## Popular amenities - 24/7 front desk - Breakfast available - Bar - Gym - Room service - Spa ## Room options ### Check availability for these dates Tonight [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=517256&PinnedHotelID=517256&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 5 of 5 rooms ![Traditional Double Room](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/9221ee98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room ### Highlights Separate sitting area Flat-screen TV Blackout drapes/curtains Private bathroom Rainfall showerhead Deep soaking bathtub Bathrobes Separate bathtub and shower - 380 sq ft - Sleeps 2 - 1 Double Bed ![Smart Double Room](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/654ab814.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Smart Double Room 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Air conditioning Flat-screen TV Blackout drapes/curtains Private bathroom Rainfall showerhead Deep soaking bathtub Bathrobes - 313 sq ft - Sleeps 2 - 1 Double Bed ![Classic Junior Suite](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/e84ff202.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Junior Suite ### Highlights Flat-screen TV Blackout drapes/curtains Private bathroom Rainfall showerhead Deep soaking bathtub Bathrobes Separate bathtub and shower Hair dryer - 915 sq ft - Sleeps 2 - 1 King Bed ![Plush Junior Suite](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/c2abea41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Plush Junior Suite ### Highlights Air conditioning Flat-screen TV Blackout drapes/curtains Rainfall showerhead Hair dryer Jetted bathtub Bathrobes Private bathroom - 915 sq ft - Sleeps 2 - 1 King Bed ![Suite](https://images.trvl-media.com/lodging/1000000/520000/517300/517256/00794633.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Air conditioning Flat-screen TV 9 bedrooms Blackout drapes/curtains Private bathroom Rainfall showerhead Deep soaking bathtub Bathrobes - 915 sq ft - 9 bedrooms - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBagshot-Hotels-Pennyhill-Park-Hotel-And-Spa.h517256.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBagshot-Hotels-Pennyhill-Park-Hotel-And-Spa.h517256.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.35641%2C-0.70916&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9BmegLF5ah-PLRceiKl6CbSNtKY=) London Road, Bagshot, England, GU19 5EU #### What's nearby - Lightwater Country Park - 3 min drive - 2.1 km - Lapland UK - 7 min drive - 8.4 km - Ascot Racecourse - 10 min drive - 9.9 km - LEGOLAND® Windsor - 16 min drive - 19.2 km - Windsor Castle - 22 min drive - 23.4 km #### Getting around - Bagshot Station - 2 min drive - Farnborough (FAB) - 30 min drive #### Restaurants - ‪Caffe Amore - ‬4 min drive - ‪King Arms - Hungry Horse - ‬17 min walk - ‪Central Convenience, Camberley - ‬4 min drive - ‪Troy Meze Grill - ‬6 min drive - ‪Village Cafe - ‬16 min walk ## About this property ### Pennyhill Park Hotel And Spa Family-friendly hotel near Lapland UK You can look forward to a poolside bar, a terrace, and a garden at Pennyhill Park Hotel And Spa. Indulge in a hot stone massage, a manicure/pedicure, and a body treatment at the onsite spa. Be sure to enjoy British cuisine and more at the two on-site restaurants. Yoga classes and fitness classes are offered at the health club; other things to do include archery. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and an arcade/game room. You'll also find perks like: - An indoor pool and an outdoor pool, along with sun loungers - Free self parking and valet parking - Buffet breakfast (surcharge), free bicycle rentals, and an outdoor tennis court - An electric car charging station, babysitting (surcharge), and massage treatment rooms Room features All 124 rooms feature comforts such as 24-hour room service and bathrobes, as well as perks like free WiFi and safes. Other amenities include: - Free toiletries and hair dryers - Flat-screen TVs with cable channels - Electric kettles, daily housekeeping, and desks ## Similar properties ![Property grounds](https://images.trvl-media.com/lodging/1000000/10000/9800/9799/f96f9618.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Macdonald Frimley Hall Hotel and Spa Camberley - Pool - Spa - Pet-friendly - Parking included 7.8 Good 872 reviews CA $110 CA $132 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=9799&PinnedHotelID=9799&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12390000/12388500/12388458/f6eb8be2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Inn West End Woking - Breakfast included - Pet-friendly - Parking included - Free WiFi 9.6 Exceptional 263 reviews CA $192 CA $230 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=12388458&PinnedHotelID=12388458&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/79000000/78470000/78469200/78469150/87caa1d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oakley Court Water Oakley - 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Restaurant 8.8 Excellent 1,001 reviews CA $164 CA $196 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=3395791&PinnedHotelID=3395791&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: WiFi (surcharge); wired internet (surcharge) ### Parking and transportation - Electric car charging station on site - Free self parking on site - Free valet parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 32 for adults and GBP 32 for children - 2 restaurants - A bar/lounge - A poolside bar ### Things to do - Arcade/game room - Archery - Billiards/pool table - Fitness classes - Free bicycle rentals - Full-service spa - Games - Health club - Indoor pool - Outdoor pool - Outdoor tennis court - Pilates classes - Sauna - Steam room - Yoga classes ### Family friendly - Arcade/game room - Babysitting (surcharge) - Indoor pool - Laundry facilities - Outdoor pool - Refrigerator on request ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Wedding services ### Business services - 24-hour business center - Meeting rooms ### Outdoors - Garden - Picnic area - Pool loungers - Terrace ### Full-service spa - 21 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hot stone massages - Manicures/pedicures - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) ### More - Built in 1884 - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Refrigerator on request ### More - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Guests with dietary restrictions or food allergies should contact this property in advance. ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from January 02 to January 24: - One of the dining venues ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of GBP 40 per accommodation, per stay Service animals are welcome, and are exempt from fees 2 total pets Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately GBP 32.00 for adults and GBP 32.00 for children - Pet fee: GBP 40 per accommodation, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit/debit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 16 years old are not allowed in the spa ### Property is also known as Pennyhill Park Hotel Bagshot Pennyhill Park Hotel Pennyhill Park Bagshot Pennyhill Park Pennyhill Park Hotel And The Bagshot Pennyhill Park Hotel And The Spa Bagshot, England - Surrey Pennyhill Park Hotel And Country Pennyhill Park And Spa Bagshot Pennyhill Park Hotel And Spa Hotel Pennyhill Park Hotel And Spa Bagshot Pennyhill Park Hotel And Spa Hotel Bagshot ## Frequently asked questions ### Does Pennyhill Park Hotel And Spa have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### Is Pennyhill Park Hotel And Spa pet-friendly? > Yes, Pennyhill Park Hotel And Spa allows pets (limit 2 total). There's a fee of GBP 40 per accommodation, per stay. Service animals are exempt from fees. ### How much is parking? > Self parking and valet parking are free at this property. ### What time is check-in at Pennyhill Park Hotel And Spa? > Check-in start time: 4:00 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Pennyhill Park Hotel And Spa? > Check-out is at 11 AM. ### Where is Pennyhill Park Hotel And Spa located? > This family-friendly Bagshot hotel is within 3 mi (5 km) of Windlesham Golf Club, Camberley Theatre, and Berkshire Golf Club. Go Ape at Bracknell is 3 mi (4.9 km) away. Bagshot Station is 22 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pennyhill Park Hotel And Spa Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 174 8 - Good 54 6 - Okay 31 4 - Poor 7 2 - Terrible 3 ### 9.4/10 Cleanliness ### 9.0/10 Staff & service ### 9.0/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 2/10 Terrible #### Verified traveller Mar 24, 2013 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort #### Relies on the neighbourhood! Well, when you pay a price beginning with a 4, you expect value for money! This was a poor standard hotel, I hear the hotel inspector graded it 2/5, I think he was generous! Concierge were great, check in easy, door to the room, handle cane off in my hand! Single glazing windows in the room, thought the birds were in my room upon entry, radiators screaming air in them, awful snowy tv picture and insulted with the old "it's the weather" excuse when reported, wonder what they say in summer! Shower was disgraceful, I had to wiggle round to find a jet stream of water strong enough to get my shampoo off! Clogged up with limescale, obviously never checked! Lovely spa, but the steam and sauna both closed for maintainance! Overall my stay was not at all impressive! Cannot see where they get the room rate from, probably relying on the fact they're in an expensive neighbourhood as its certainly not the hotel which demands such expense! Reported, including photographs, to the manager, I got ... Sorry! Next time I'm in the area I'll book elsewhere! ##### Verified traveller ### 6/10 Okay #### Daniel May 11, 2022 Liked: Cleanliness #### Underperforming Asset For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training... ##### Daniel Stayed 2 nights in May 2022 ### 10/10 Excellent #### Abdoulie May 3, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked my entire stay and felt very welcomed Thank you to the wonderful team at Pennyhillpark especially the Hillfield staff ##### Abdoulie Stayed 2 nights in Apr 2022 ### 8/10 Good #### Henry Jan 5, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The food was not great. ##### Henry Stayed 1 night in Dec 2021 ### 10/10 Excellent #### Alexey Oct 17, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na ##### Alexey Stayed 1 night in Oct 2021 ### 10/10 Excellent #### TEERTHA Jul 20, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The gift that keeps on giving Once again this was an excellent place to come and relax. The spa is incredible, the food superb and the service is top notch. Drinks at the pool are pricey but one of life’s necessities. Stay for two nights and leave 5pm on the second day. Book spa appointments well in advance. ![Poolside](https://a.travel-assets.com/ugc/hotel-reviews/B274F013ACD2092B58328E9AD987FC095B0B83261626790597734.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![The largest scallop in the world](https://a.travel-assets.com/ugc/hotel-reviews/C735A3BE0078B8233EF2105746C9B8B8C43308971626790596216.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### TEERTHA Stayed 2 nights in Jul 2021 ### 10/10 Excellent #### Jeremy Jun 3, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing as always ##### Jeremy Stayed 3 nights in May 2021 ### 6/10 Okay #### Verified traveller Nov 1, 2020 Liked: Cleanliness, amenities Terrible check in experience- long queue then room not ready. Brasserie for lunch also terrible service. However the rest of our stay was good. Dinner in Brasserie much better (different staff who were great). ##### Verified traveller Stayed 1 night in Oct 2020 ### 10/10 Excellent #### F, London Oct 30, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outstanding hotel with the most amazing spa and grounds. ##### F Stayed 2 nights in Oct 2020 ### 6/10 Okay #### Verified traveller Sep 20, 2020 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities I loved Pennyhill! And have been dying to go for almost 4 years. I booked to go back in January, of course nobody knew Covid would happen. However I was disappointed when I arrived, to find that most spa facilities including all the experience rooms were closed. I had no email prior to let me know, and nobody at check in told me when we arrived. So unfortunately overall I am disappointed which is a shame as I was so looking forward to it. If I had been told beforehand, we would have all chosen to postpone until next year when all facilities were in use ##### Verified traveller Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Jonny, Canterbury Aug 28, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very enjoyable stay. Lovely time spent at the spa, room fantastic and great food at the Brasserie restaurant ##### Jonny Stayed 2 nights in Aug 2020 ### 8/10 Good #### Jolanta Aug 10, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### romantic couple break Really nice short couple break . Enjoy swimming pool and spa area . Breakfast was amazing ![](https://a.travel-assets.com/ugc/hotel-reviews/498B1019780BB6C148498CD51DE901F5976BF1E81597089844580.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/872458860D4016697BF68082D91D2FCBBD141EDC1597089864897.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C35A8C433E6F14A6CF775DDCBEF46851393DD8341597089885394.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jolanta Stayed 1 night in Aug 2020 ### 10/10 Excellent #### Ian Aug 5, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Superb Break away Simply superb, even with the C19 restrictions in place, the stay was lovely. ##### Ian Stayed 1 night in Aug 2020 ### 8/10 Good #### H Feb 29, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good in summertime.... We have stayed here twice- once in July, and once between Christmas and New Year. In summer it’s fab- using the space outside means it doesn’t feel crowded at all, and if the weather is good it feels like you’re abroad. In winter, it felt packed and there were numerous groups of people who felt to be honest as if they were there because they’d found a cheap deal somehow? Maybe that was just for the spa. There weren’t enough loungers, so was impossible to rest in between swim/sauna sessions and overall I really didn’t enjoy it. However the rooms are a good size and comfortable, and the bathrooms lovely. My one criticism would be that both times the room was sweltering and the windows barely open so impossible to get fresh air in there. The Mitchelin star restaurant is superb, and the service and sommelier fantastic- worth the money spent for sure. ##### H Stayed 1 night in Dec 2019 ### 8/10 Good #### Stephen Feb 26, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful ground and building, the staff was really helpful. ##### Stephen Stayed 3 nights in Feb 2020 ### 6/10 Okay #### Peter Feb 12, 2020 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Very disappointing Very Disappointing. Pool hot tub - closed. The 3 Canadian hot tubs - closed. The only other hot tub outside - well, let’s just say it was as if Club 18-30 were having a drunken party in there! Towels, dressing gowns littered the areas and the drunk ‘clubbers’ from outside just helped themselves to any gown and any flip-flops! The lady next to me in the sauna had to run out and save hers as it had her phone in it and they were just going to take it...??!! Nothing was safe. To make matters worse we went back to our room at 17:30 and they hadn’t even cleaned our room...!! The lady at reception didn’t really give a damn & wasn’t apologetic in any way. Thank goodness for the 2 concierge gents - they were superb and looked after us and made us welcome whilst we stayed in reception & waited for our room to be cleaned! I have no idea how this can even considered 5 star. It’s not exclusive, the spa area / pool was nothing better than Coral Reef in Bracknell. Seriously felt like Club 18-30 in there! Had room service, asked for some fruit too - didn’t get any, no explanation or apology. There are lots of better spa hotels in the local area, all with better service, cleaner facilities and better value. Hugely disappointing. ##### Peter Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Verified traveller Jan 27, 2020 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Weekend Break Visited with my husband for a weekend break. The room we had was nice and a good size, bed was also very comfy. Would recommend taking bottles of still water as you only get one small bottle in the room for 2 people plus one sparkling and not easy to get cold water from the mixer taps. Small bottles can be purchased for £5. The hairdryer was ok but the cord did not stretch easily from the distance between the low socket and the mirror height so if staying again would take my own. We enjoyed the food and drinks that we had in the bar and brasserie but there was not enough staff on in the bar at lunch and early evening so service was very slow and not great, you could see though the staff on duty were trying their best. We visited the spa Saturday afternoon and Sunday. Our experience on the Saturday was really disappointing as it was so busy we couldn't get loungers or able to use any of the spa pools. On the Sunday morning we had asked reception if it might be quieter and they were adamant it would be even busier and they wouldn't recommend it, we did give it a go however and did find it quieter than Saturday and we were able to use the spa pools and get loungers which made for a better experience. We found some areas dirty assumingly due to the sheer volume of spa users but the dirt was still there on Sunday which meant they hadn't been cleaned in between. In terms of service and experience it felt more like a 4\* not a 5\* hotel and is somewhat oversold by their marketing. ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Verified traveller Jan 26, 2020 Liked: Cleanliness, amenities, property conditions & facilities Very busy! Service suffered as a result. Spa facilities are the draw with this hotel. Standards have slipped simce first stayimg at the property over 10 years ago. ##### Verified traveller Stayed 1 night in Jan 2020 ### 8/10 Good #### Olivia Jan 5, 2020 Liked: Cleanliness, property conditions & facilities, room comfort Rooms are amazing - even basic ones. Spa was great. There was no space in brasserie for dinner so book ahead - we did a walk in in the bar which was really nice but service was awful and so slow. ##### Olivia Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Torquill Jan 3, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Just the best place ever! A totally amazing experience. The staff were amazing and everyone went the extra mile to make us feel special. ##### Torquill Stayed 1 night in Jan 2020 ### 8/10 Good #### Zoe Nov 29, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great service A lovely hotel, and great service. The doorman who researched cigars for my husband was particularly good. A surprisingly personal feel, given how large the hotel is. ##### Zoe Stayed 1 night in Nov 2019 ### 6/10 Okay #### Chris Nov 11, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don’t think is a 5 star Great hotel but the food was not up to scratch ![Golf course ](https://a.travel-assets.com/ugc/hotel-reviews/E8951C00C30520BE6A052E2C5494CB36468C75661573504995053.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Golf ⛳️ ](https://a.travel-assets.com/ugc/hotel-reviews/586E91C4A72719BFBDCA3543A61393FF22B8AD701573504987956.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hotel ](https://a.travel-assets.com/ugc/hotel-reviews/B98BF51D2734E5F7B8E3DE300CC426BFD9E8A9581573504977857.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Spar](https://a.travel-assets.com/ugc/hotel-reviews/88329407DB94EA3BAC9E66BCB8202427532492C31573505026108.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Chris Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller Oct 7, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities absolutely beautiful! We had such an amazing time, very relaxed. ##### Verified traveller Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Verified traveller Sep 17, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely stay for our anniversary. Room a little dusty but hotel very responsive rectifying this. Fab staff and quick service. Would highly recommend and would return to the hotel and spa. Spa was wonderful, best massage I’ve ever had! ##### Verified traveller Stayed 2 nights in Sep 2019 ### 8/10 Good #### Mike Sep 15, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The overall experience was marred by a poor quality hot buffet breakfast, that was far from hot. It was very surprising that a 5 star hotel would not offer a freshly cooked hot full English breakfast. Whilst there were 3 or 4 a la carte options on the menu these referred to omelettes and kippers etc. Added to this, the fact that there was no Maitre d present or any other person of authority in the Dining Room added to a failure on the part of the hotel. The waiting staff consisted of two or three youngsters, that looked like school leavers. For the price of the rooms, my wife and I expected a superior experience, however we left feeling that we had not received value for money. ##### Mike Stayed 1 night in Sep 2019 ## Expedia's Latest Trends ### Hotels > [Holiday Inn Glasgow Airport by IHG](https://www.expedia.ca/Paisley-Hotels-Holiday-Inn-Glasgow-Airport.h809324.Hotel-Information) > > [Holiday Inn Express Hamilton by IHG](https://www.expedia.ca/Hamilton-Hotels-Holiday-Inn-Express-Hamilton.h1889137.Hotel-Information) > > [Luxury Beach House Rental with Hot Tub, 30 meters to Beach](https://www.expedia.ca/Looe-Hotels-Luxury-Beach-House-Rental-With-Hot-Tub.h27313935.Hotel-Information) > > [Lumley Castle Hotel](https://www.expedia.ca/Chester-Le-Street-Hotels-Lumley-Castle-Hotel.h175571.Hotel-Information) > > [Sandman Signature London Gatwick Hotel](https://www.expedia.ca/Crawley-Hotels-Sandman-Signature-London-Gatwick-Hotel.h6579.Hotel-Information) > > [Windermere Manor Hotel](https://www.expedia.ca/Windermere-Hotels-Windermere-Manor-Hotel.h22280374.Hotel-Information) > > [Travelodge Gatwick Airport Central](https://www.expedia.ca/Gatwick-Hotels-Travelodge-Gatwick-Airport-Central.h10160516.Hotel-Information) > > [Delta Hotels by Marriott Peterborough](https://www.expedia.ca/Peterborough-Hotels-Peterborough-Marriott-Hotel.h691233.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.ca/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Park Inn by Radisson Peterborough](https://www.expedia.ca/Peterborough-Hotels-Park-Inn-By-Radisson-Peterborough.h2254377.Hotel-Information) > > [The Pearl Hotel](https://www.expedia.ca/Peterborough-Hotels-The-Pearl-Hotel.h6335144.Hotel-Information) > > [Bonkle House](https://www.expedia.ca/Wishaw-Hotels-Bonkle-House.h15996183.Hotel-Information) > > [Unique Luxury Escapes](https://www.expedia.ca/Diss-Hotels-Unique-Luxury-Escapes.h29745570.Hotel-Information) > > [Holiday Inn Express Peterborough by IHG](https://www.expedia.ca/Peterborough-Hotels-Holiday-Inn-Express-Peterborough.h281577.Hotel-Information) > > [Days Inn by Wyndham Peterborough](https://www.expedia.ca/Peterborough-Hotels-Days-Inn-By-Wyndham-Peterborough.h2928593.Hotel-Information) > > [No Man's Fort](https://www.expedia.ca/Portsmouth-Hotels-No-Mans-Fort.h11536410.Hotel-Information) > > [Mercure Northampton](https://www.expedia.ca/Northampton-Hotels-Park-Inn-By-Radisson-Northampton-Town-Centre.h12543.Hotel-Information) > > [Novotel Milton Keynes](https://www.expedia.ca/Milton-Keynes-Hotels-Novotel-Milton-Keynes.h892420.Hotel-Information) > > [The Manor House](https://www.expedia.ca/Scarborough-Hotels-The-Manor-House.h44509462.Hotel-Information) > > [Hampton by Hilton Hamilton Park](https://www.expedia.ca/Hamilton-Hotels-Hampton-By-Hilton-Hamilton-Park.h33810078.Hotel-Information) > > [Radisson BLU Hotel Durham](https://www.expedia.ca/Durham-Hotels-Radisson-BLU-Hotel-Durham.h2226171.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.ca/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Heated indoor pool & spa, countryside holiday cottage near the beach & park](https://www.expedia.ca/Hastings-Hotels-Heated-Indoor-Pool-Spa.h18971402.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.ca/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Holiday Inn Express Glasgow Airport by IHG](https://www.expedia.ca/Paisley-Hotels-Holiday-Inn-Express-Glasgow-Airport.h519994.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.ca/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [The Harlow Hotel By AccorHotels](https://www.expedia.ca/Harlow-Hotels-The-Harlow-Hotel-By-AccorHotels.h950.Hotel-Information) > > [Pinewood Lodge](https://www.expedia.ca/Ibstock-Hotels-Pinewood-Lodge.h17183221.Hotel-Information) > > [The Crown hotel](https://www.expedia.ca/Woodbridge-Hotels-The-Crown-Hotel.h520172.Hotel-Information)