North Dakota Spa Resorts

"Tried calling so many times to order the shuttle from the airport and it went to an automated service then that hung up on us. Finally got the front desk person and ordered the shuttle for 12:15am, (our flight landing time was 11:43) we didn't want them to have to wait so long for us so we requested 12:15. The front desk person told us to call when we land so when we landed we called while waiting for our luggage and again NO answer 10 times and I'm not kidding. Finally answered and it was about 12:13 so we asked if the shuttle was on it's way. He checked and said the shuttle had been there and left. He texted the driver and he said he had called us but we didn't answer but would come back to the airport. The driver showed up and we found out the hotel gave him our home number not our cell number. Then we got to the hotel, got to our room, went to shower and there was 1 hand towel and 1 bath towel (There were 2 of us staying) so I called the desk and he did bring more towels, wash clothes and a bath mat. Went to shower and NO body wash in the dispenser or it didn't dispense we couldn't tell if it was empty or not working. Also the ice machine on floor 3 wasn't working/no ice either. We went for breakfast and there wasn't any staff around, there was only 2 egg omelet things and 3 sausage links and no one ever showed up while we were there (about 15-20 mins) to refill them. We stayed at this hotel in the past but don't plan to stay again. Haven't heard from the manager!!!"

"The room was nice and clean. Good breakfast with lots of variety. After 5pm the breakfast area turns into a lounge with reasonable priced refreshments. Nice pool and hot tub. All the staff was very friendly and helpful. Karen the manager was great to deal with!"

"The staff was amazing room clean and will stay there again"

"Water park was good"

"Dirty, stinky, yucky."

"Room was large and spacious. Hotel was nice and clean. There was a huge hockey group there and we didn’t hear any children in the hallways. Would stay here again. "

"Went to check in at 8p. Was told there was a “glitch in the system” and they did not have a room for me. Asked front desk staff why I was not called at any point during the day, before driving 3 hours here, and she stated they didn’t have time. There is not another hotel room to be had in this town, leaving my daughter and I stranded with no place to go and an 8am appt. the next day. No apology and in fact, the hotel didn’t bother to cancel my reservation and I was still charged. Will never stay here again. Customer service while I was standing in line behind others was terrible. The manager had to actually tell one of the front desk staff that he could talk to her after she helped check in a customer."

"A budget option but they provide good service and it’s a relaxing place to stay."

"Good hotel for last minute booking. For the price could definitely use some upgrade in the rooms."