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Our stay at Shibu Hotel was a memorable highlight of our trip. The staff were extremely helpful and provided us with boots and umbrellas after we told them we wanted to venture out into the rain to view the monkey park. Our dining experiences were equally as pleasant with the staff greeting us and explaining the menus to us in detail. The area around the hotel was quiet and peaceful as well. On top of that all, the private bath offered was the last relaxing piece of the puzzle we needed....

I really enjoyed my stay at Kashiwaya Ryokan. Although it was long to get to without a car, it was worth the travel. The 2 days there didn’t feel like it was enough time. I will return again for sure. The room was comfortable, the private onsen were beautiful and amazing. The kaiseki served at dinner were delicious and perfectly balanced. The traditional Japanese breakfast (there were Western styled breakfast and brunch at the cafe in Shima Onsen town) was incredible as well. I want to thank the...

The property and facilities are beautiful, the staff were so friendly and helpful, and the food was delicious. We had a wonderful experience, thank you so much!

I booked this lodge for my husband and his buddies. What a hidden gem. He said he wouldn't have changed anything about it. He enjoyed the wonderful meals , the atmosphere and the patrons 5 stars !

Loved our experience. Only issue was the bed was not enough mattress for us but maybe others would not take issue. Other than that everything was a 10/10. Food was unique and delicious, service excellent, clean and of course the Onsen’s we so fun. Beautiful little town.

Truly authentic Japanese ryokan experience with incredibly great food, wonderful staff, and very unique private onsen experience. It's a bit out of the way from Nagano city but well worth the drive. The food preparation was absolutely amazing and such a wonderful experience.

We have really enjoyed our stay in this ryokan. Staff were super helpful and considerate. We arrived late at night. There was someone waiting there to greet us, then showed us their onsen which was a heavenly experience after a long day. The bedroom is spacious and sealed with separate air conditioning, perfect for the hot July weather. There are extra bedding and pillows in the closet. There were balcony furnitures for relaxation. The whole place is calm and gracious… The next morning we were...

It was good. Had the Japanese style room. It was comfortable and spacious. Pretty close to the interesting things to see

I only had 2 nights in japan on a layover while travelling on business. I decided to squeeze in a day of skiing, see the snow monkeys, and dip in the region's famous hot springs and public baths. This is a wonderful place to stay. The room was beautiful and immaculate with traditional style and fine mountain views. The food was delicious and delicately presented with many small plates and courses of house made and local ingredients. The masseuse was an expert providing highly customized service...

Location was good but you need a car to get around. View was not great looking out at the train station but no big deal noise was not a problem staff were very helpful