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"Good location Amazing and helpful staff Swimming pool and Gym came in handy."

"A great property, centrally located in the Melbourne CBD. Very clean, well kept premises. Tram stations are nearby. Hotel staff was very helpfull. Overall a nice place to stay and absolute value for money"

"The room was quite hot and stuffy overnight, despite having the cooling on. It made it difficult to sleep. There was no exhaust fan in the bathroom, which added to the heat. The female toilets in the restaurant were very basic and hadn't been swept properly or walls cleaned for some time. I rate it as "ok" overall as the location was central to where we wanted to go. I doubt I would stay there again. "

"Staff were brilliant, kind and informative. Pool was huge and had an abundance of clean towels. The spa was a little dirty but what can you expect with hot bodies in hot water. Room was fantastic and clean and the views were beautiful. "

"Great position and friendly staff."

"First time visiting, great location and great vibe from all staff from reception to staff"

"This property was well located for our theatre trip. It was spacious, clean we enjoyed a terrific breakfast and also evening meals on site"

"This hotel was clean and in a great location in the Central Business District, close to transit and food options. They upgraded us from a studio to a one bedroom, and it was nice to have a full fridge and kitchen table. "

"Excellent location but not up to a Novotel standard…only one lift for over 300 rooms. A nightmare especially as the only working one broke down with myself, my granddaughter and other people in it albeit for a very short time…used fire escape and ended up in some back lane…had to ask directions to get back to the front of the hotel…told reception staff but just seemed fed up with the situation…really long walk from room to lift…door cards were cancelled a day early…overcharged for breakfasts..awaiting refund…there seemed to be no management in the restaurant. Staff tried their best and were very polite but disorganised…lack of cleanliness around the breakfast area.spilt food,coffee juice…no plates for toast, missing bacon or beans etc…although choice was good..enjoyed a well cooked evening meal… I have used many Novotel especially at Auckland airport…always excellent but this one in Melbourne needs much attention… sorry but will not use again or recommend and think twice about using the brand…"