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Hotel Grand Chancellor Melbourne

Photo gallery for Hotel Grand Chancellor Melbourne

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Overview of Hotel Grand Chancellor Melbourne

Hotel Grand Chancellor Melbourne

4.0 star property

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
131-137 Lonsdale Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationPrincess Theatre6 min walk
  • Popular LocationMelbourne Central7 min walk
  • Popular LocationQueen Victoria Market16 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)26 min drive

Room options

About this area

Melbourne

Hotel Grand Chancellor Melbourne is located in Melbourne Central Business District, a neighborhood in Melbourne, and is in the entertainment district and near a metro station. The area's natural beauty can be seen at Carlton Gardens and Flagstaff Gardens, while Old Melbourne Gaol and Her Majesty's Theatre are cultural highlights. Traveling with kids? Consider Melbourne City Baths and Melbourne Museum. Water skiing, windsurfing, and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Guests appreciate the hotel's central location.

What's nearby

  • Old Melbourne Gaol - 6 min walk
  • Princess Theatre - 6 min walk
  • State Library of Victoria - 7 min walk
  • Melbourne Central - 7 min walk
  • Queen Victoria Market - 16 min walk

Getting around

  • Parliament Station - 7 min walk
  • Flinders Street Station - 14 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • Ishiya Japanese Stonegrill - 2 min walk
  • Meat Fish Wine - 2 min walk
  • The League of Honest Coffee - 2 min walk
  • Crystal Jade - 2 min walk
  • Bangkok Jam - 2 min walk

About this property

Hotel Grand Chancellor Melbourne

4-star family-friendly hotel in the heart of Melbourne Central Business District
At Hotel Grand Chancellor Melbourne, you can look forward to a rooftop terrace, dry cleaning/laundry services, and car rentals on site. Enjoy local cuisine and happy hour at the two onsite restaurants. Free in-room WiFi is available to all guests, along with a bar and a gym.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Concierge services, tour/ticket assistance, and a TV in the lobby
  • An elevator, multilingual staff, and luggage storage
  • Guest reviews speak highly of the location
Room features
All guestrooms at Hotel Grand Chancellor Melbourne include comforts such as 24-hour room service and premium bedding, in addition to amenities like free WiFi and air conditioning. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Free toiletries and hair dryers
  • LCD TVs with premium channels
  • Coffee/tea makers, housekeeping, and desks

Languages

English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee weekdays 7:00 AM–10:00 AM: AUD 29 for adults and AUD 14 for children
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Footlights
  • Encore Cafe and Bar

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center (5382 square feet of space)
  • Meeting rooms - 6

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

91% of travellers were happy with check-in
Check-in from 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests may be subject to health screenings for COVID-19 at the property.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: AUD 29 for adults and AUD 14 for children (approximately)
  • Covered valet parking fee: AUD 35 per day (in/out privileges)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Frequently asked questions

Does Hotel Grand Chancellor Melbourne have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Grand Chancellor Melbourne?

As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Melbourne on Oct 3, 2022 start from CA $115.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Grand Chancellor Melbourne pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Grand Chancellor Melbourne?

Valet parking is available for AUD 35 per day. Limited spots are available.

What time is check-in at Hotel Grand Chancellor Melbourne?

Check-in is from 2 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Grand Chancellor Melbourne?

Check-out is at 11 AM.

Where is Hotel Grand Chancellor Melbourne located?

This family-friendly Melbourne hotel is located in the historical district, just steps from QV Centre and Her Majesty's Theatre. Melbourne Cricket Ground and Crown Casino and Entertainment Complex are also within 2 mi (3 km). Parliament Station is 7 minutes by foot and Melbourne Central Station is 8 minutes.

Can I cancel my reservation for free at Hotel Grand Chancellor Melbourne and receive a full refund?

Yes, Hotel Grand Chancellor Melbourne offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Grand Chancellor Melbourne cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 311 out of 1002 reviews
5 - Excellent 31%
Rating 4 - Good. 403 out of 1002 reviews
4 - Good 40%
Rating 3 - Okay. 161 out of 1002 reviews
3 - Okay 16%
Rating 2 - Poor. 83 out of 1002 reviews
2 - Poor 8%
Rating 1 - Terrible. 44 out of 1002 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.3/5

Staff & service

3.7/5

Amenities

3.6/5

Property conditions & facilities

3.6/5

Eco-friendliness

5/5 Excellent

Jemma
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean, great location
Stayed 6 nights in Sep 2022

5/5 Excellent

Terry
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent. All in house amenities Bar etc were also of a high standard. The general condition of the Melbourne CBD was not good. Very dirty.
Stayed 4 nights in Sep 2022

4/5 Good

MEHTAP
Liked: Cleanliness, staff & service, amenities
Fantastic location, great hotel in all aspects The only issue was trying to adjust the hot water to a comfortable temp. which took a very long time. It was either freezing or scolding hot. Made it very hard to have a shower. Not sure if it was only my room or the whole building. I didn't complain, just dealt with it but absolutely loved everything else.
Stayed 2 nights in Aug 2022

4/5 Good

Stephen
Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location was great for getting around CBD
Stayed 1 night in Sep 2022

4/5 Good

Matt
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice place to stay, very large rooms in a handy part of town within walking distance to lots of activities and food outlets and mall
Stayed 1 night in Aug 2022

2/5 Poor

glenn
Travelled with partner
we loved the Encore Restaurant - the staff were amazing and helpful and the food was excellent.- the steak was fantastic and the scollops and bruschetta was fantastic. We were disappointed that our room was not ready on arrival and we had to wait till after 2pm to check in. Also we had to request our room to be made up in the mornings with fresh towels etc - we expected the room to be made up without having to ask. Great location - handy to Bourke Street and China town.
Stayed 4 nights in Aug 2022

5/5 Excellent

Rebecca
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, staff were very friendly.
Stayed 1 night in Jul 2022

4/5 Good

Jasmine, Pimpama
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff, easy check-in and check-out process. We were able to access our room early which was convenient given we had flown from interstate. The room was basic, the shower was incredibly sensitive with the temperature, but the twin beds were comfy and there were extra blankets in the cupboard to help with the cold weather. The view from the window in room 1203 was of a wall. Overall, happy with this hotel for the price we paid but probably wouldn’t stay here again.
Stayed 1 night in Jul 2022

1/5 Terrible

simon
Travelled with family
Disliked: Property conditions & facilities
No daily cleaning of rooms. Room was dirty in areival
Stayed 3 nights in Jul 2022

4/5 Good

Brendan
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally speaking this is a great hotel. It is a little away from trams and trains, so keep that in mind if you have mobility issues. One major issue I found with the room was with the shower. The shower in our room was on a raised platform, which became quiet dangerous - in fact my partner did slip stepping down from the platform, narrowly escaping serious injury. The staff at the hotel are amazing. Very friendly and will bend over backwards for their guests. We took advantage of the buffet breakfast one morning. This was fantastic, with a great range of cooked and continental options. All up, it’s a lovely, relatively modern hotel, you just have to be a bit carefully having a shower.
Stayed 3 nights in Jul 2022