We had two reservations. One is a suite which they insisted that ONLY TWO PERSON ONLY. That room is supposed to be for 4PERSON. They asked us to pay extra. Btw, EVERYTHING IS EXTRA MONEY, NO MORE EXCITEMENT FOR THE GUESTS TO ENJOY THE HOTEL. The second room that we booked is with the balcony(clearly stated on the reservation) but the front office lady gave us different room. They gave us one without balcony and we asked to have the room we reserved. The FO said we have to have extra. SERIOUSLY? We booked with the balcony and we don’t get it. After we settle check in, we had friends that is going to drop us off, they all came with us inside the room, then FO called saying we need to charge you since there’s more people going to your rooms. This is very disrespectful!! When we were checking out they said have a seat and we’ll let you know, after 10mins no one did, we had to approach them to ask if we can have our 4,000 deposit! They said “Oh yea your room is good.” They said there going to let us know but they never did. We’ve been staying in different hotels and this one is the worst. No care about guests, they want money.
Be careful.
THEY WANT MONEY MORE THAN THE HAPPINESS OF THE GUESTS!