Chenkú Vacation Packages

This hotel has a fantastic location. Restaurants abound, La Plancha Park is at the end of the Gastronomic Street, Paseo Montejo is a block away with mansions, museums, restaurants, shop, and pedestrian Sundays. The staff is bilingual and couldn’t be nicer. The pool area is an oasis. I especially enjoyed it at sunset.

A beautiful boutique hotel where staff members make you feel welcome from the moment you walk through the doors. The front office staff, Ivan, Hector and Jose were always available to assist with transportation and answer questions and give recommendations. Alberto and Alexander welcomed us for breakfast each morning with smiles and coffee and juice. From the front office to the restaurant to the housekeeping staff and groundskeepers, every person enables this hotel to run smoothly and efficiently. The rooms are comfortable and quite large with high ceilings and spacious bathrooms. We spent our afternoons by the hotel pool and rarely saw other guests. So relaxing. The Mansion is centrally located with restaurants, shops and historical sites all within walking distance. We would definitely recommend this hotel to anyone planning on visiting Mérida. Finally, we would be remiss if we did not mention the owner Raul, who graciously invites his guests into his grandfather’s home and makes them feel like family. Thank you to all for making our stay so memorable. We look forward to seeing you again in the future.

The breakfast buffet was excellent and the A/C excellent as well.

The condo was across the street from the beach. The beach was not as depicted in the pictures. No private beach access. We had to go up several blocks to the boardwalk for public beach access. Instructions on how to access the WiFi and TV could have been communicated better. TV was reported not working but was not corrected during our 7 day stay. The electricity went off for 1 morning and management did respond quickly but was instructed to only use one burner on the stove. Washer was very loud and no dryer. The sewer did smell from the bathroom sink, no toilet seat on second bathroom. Only a pair of towels for each bathroom. Too much light coming through the blinds at night. The master AC would freeze up at night. Not enough hot water. Good for one hot shower. I was disappointed with the condo.