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Reviews of Casa Bustamante Hotel Boutique

3 out of 5
Casa Bustamante Hotel Boutique
Carrera 2 # 42-67 Barrio Cabrero, Cartagena, Bolivar

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 216 reviews" "
Rating 8 - Good. 49 out of 216 reviews" "
Rating 6 - Okay. 12 out of 216 reviews" "
Rating 4 - Poor. 5 out of 216 reviews" "
Rating 2 - Terrible. 1 out of 216 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wanted to stay somewhere charming and not a sterile, impersonal chain hotel. The tiled floors are gorgeous and the simple white linens just perfect. It felt effortless.The staff are warm, smiling, accommodating and calm. The pool was being cleaned which was disappointing. There was some building work and freshening up happening but nothing that affected us. Our room was huge. Mattress is very firm. Hotel is in a quieter residential street a few minutes from the wall and La Serrazuela mall. It is gated so staff will let you in and out. So it’s very secure. We did not feel unsafe walking in the area after dark. Breakfast was really good value as it was included. My favorite was the omelette or the pancakes. This is a simple hotel and worth every penny.
Stayed 6 nights in Apr 2024

10/10 Excellent

JESUS, BENENDEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly situated in a quiter part of the outskirts to the historic center. This is a former home of a local family adapted to provide six air conditioned comfortable rooms. The pool was partly out of action while we were there..but solved on our last two days so still got to cool of in it and it was still not a huge inconvinience..the shower was perfect to provide relief from the heat at the end of the day. Staff are very helpful and friendly..so you will feel at home. For us it was a perfect stay. Thank you Casa Bustamante.
Stayed 6 nights in Apr 2024

8/10 Good

Krasimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, well situated
Stayed 2 nights in Feb 2024

10/10 Excellent

oussama

Stayed 3 nights in Dec 2023

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent environment , clean, quiet , convenient location, very friendly and courteous staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Bustamante was the perfect location to explore the old town of Cartegena. It’s a beautiful colonial house that has furnishings and pictures from the original family. The pool is an oasis from the bustle of Cartegena and the breakfast is delicious. The best part of this hotel is the staff. Miguel is so kind, helpful and attentive it felt like we were at a five star location. Manuel was also wonderful! We couldn’t have been happier at a choice to stay in Cartegena. Thanks Miguel for making our stay so memorable. We definitely will come back here in the future.
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniela, Brentwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming establishment exceeded my expectations in every way, making my vacation in this vibrant city truly unforgettable.From the moment I stepped through the door, I was greeted by the warm and welcoming staff. From start to finish, this establishment provided a level of service and attention to detail that left me thoroughly impressed and utterly delighted. They were always ready with helpful recommendations and were more than happy to answer any questions I had about Cartagena's attractions, dining options, and activities.From the moment I arrived, they went above and beyond to make me feel welcome and valued. Their warm smiles and eagerness to assist created an atmosphere of genuine hospitality. They didn't just meet my needs; they anticipated them. It truly felt like a home away from home. The location of this hotel is a dream for any traveler. Situated within the heart of Cartagena, it was a perfect starting point for exploring this enchanting and walkable city. Whether I wanted to wander through the historic Old Town, admire the vibrant street art, or indulge in the local cuisine at charming restaurants, everything was within easy reach on foot. And, of course, the proximity to the beach was the icing on the cake. my stay at this Cartagena hotel was nothing short of magical. Impeccable cleanliness, outstanding friendliness, a prime location, and a tailor-made experience made it an unforgettable journey.
Stayed 4 nights in Sep 2023

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful property and the staff was incredible. Always very attentive, professional, polite, and always willing to help. I had an excellent stay and highly recommend it.

10/10 Excellent

Maria E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Stayed 3 nights in Apr 2023

10/10 Excellent

Teija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place close to ciudad amurallada, peaceful to rest, full of plants, good breakfast with 4 choices. Staff was amazing, friendly and helping with everything, specially Rafael. We had very pleasant stay for 5 nights. Pool was nice after a hot afternoon in the city. Air condition, hot water, towels to the beach, everything well thought.
Stayed 5 nights in Apr 2023

10/10 Excellent

Claus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic Historic Hacienda. Beautiful garden and pool, good breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were warmly greeted on our arrival. Rafael at the front desk was very helpful with suggestions and knowledgeable about Cartagena. Our room was spacious and clean. All the staff at Casa Bustamante were amazing. We highly recommend this boutique hotel for a very pleasant stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel! It’s a former house with around 8 rooms with comfortable common areas, including an outdoor terrace and a swimming pool. The price included breakfast between 7 and 10am. Our room had a rain shower head with excellent water pressure. The room also had a fridge and some minibar items. Miguel, the day manager, was helpful and gracious. The hotel is less than a 10 minute walk from the old walled city in a quiet neighborhood. The old city is fun but quite noisy at night with music in the bars and restaurants and people in the streets. I would gladly stay again at this hotel and recommend it highly.

10/10 Excellent

Jessie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa Bustamante is a small and intimate hotel with a lot of heart. The staff are very kind, attentive, and welcoming. Miguel always asked how our trip was going and he was usually the kind face that welcomed us back after a night out! The hotel has a beautiful patio with a clean, relaxing pool. The patio is also where they serve a delicious breakfast each morning. If you’re visiting Cartagena, I thoroughly recommend this beautiful hotel!
Stayed 6 nights in Dec 2022

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and affordable. The staff were super friendly, and the free breakfast was way better than what I’m used to in a free hotel breakfast
Stayed 4 nights in Dec 2022

8/10 Good

Carter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, staff is friendly, quiet location. Would definitely recommend
Stayed 1 night in Aug 2022

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, peaceful and very close to the walled city, the service was excellent, everyone was super kind. I loved the house, it is gorgeous and has been really well preserved. The rooms are very spacious and confortable.
Stayed 2 nights in Jul 2022
Response from Gracias on Jul 26, 2022
Thank you very much for your comment; we are pleased that your experience was pleasant and we invite you to stay at our hotel again during your next visit to the city.

10/10 Excellent

Finnian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful hotel with fantastic staff
We absolutely loved our stay here. The hotel is very peaceful, the room was very spacious with a comfortable bed. The staff are so lovely and very attentive. Although located outside the old city, it was only a 15 min walk to get there.
Stayed 1 night in Apr 2022
Response from Gloria on Jun 8, 2022
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

10/10 Excellent

Irina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent service, amazing building, located right outside the wall of the old city, friendly neighborhood. Everything was super! Highly recommended!
Stayed 4 nights in Mar 2022
Response from Gloria on Apr 5, 2022
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Great place to stay staff super friendly
Stayed 3 nights in Nov 2021

10/10 Excellent

CEDRIC

Very nice hotel , will be staying more often when i arrive
Stayed 1 night in Jul 2021
Response from Gloria Ortiz Bustamante on Aug 9, 2021
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and customer service!
Stayed 1 night in Jul 2021
Response from Gloria on Jul 20, 2021
Thank you 🤗

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located just outside the historic centre, which was actually great because it was always very crowded and noisy inside the walled part of the city. The property is a bit dated but in the same way it was charming and comfortable. One of the staff members, Miguel, was very helpful - appreciate it!
Stayed 6 nights in Jan 2020

10/10 Excellent

Paul, NYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe Great location. Staff could not be more attentive. Very reasonable and great value. Barely a 5 minute walk to the walls of the old city. Save money and be very comfortable at this cute little place. Delicious breakfast. A wonderful find.
Stayed 3 nights in Jan 2020

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Cartagena
I was impressed with the service. The room was large and bed confortable. The breakfast was good although a bit too small. t is probably not the best hotel or Casa in Cartagena, but I liked my stay and It is worth the price !
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Really Nice Hotel
Very comfortable, clean, wonderful staff. A great location within easy walking distance of the old city.
Stayed 2 nights in Nov 2019

10/10 Excellent

Simón

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Maliya, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right outside the walled city
Stayed 3 nights in Oct 2019
Response from Andrea, casa bustamante on Oct 15, 2019
We are so glad that you enjoyed every moment here in our hotel, please Come back, this is your little home in Cartagena.

10/10 Excellent

Diane, Perth West Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how helpful the staff were. Our room was excellent. Loved the pool and the hotel environment.
Stayed 9 nights in Aug 2019
Response from Andrea, Casa Bustamante on Oct 1, 2019
We are so gratefull that your stay here was fascinating. Please come back soon, we will be happy to assist you.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this property! Staff is amazing, food is excellent and a really groovy/unique hotel. Decorations are perfection. This was by far the best hotel I have stayed in Colombia!
Stayed 3 nights in Jun 2019
Response from Gloria on Jul 14, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

10/10 Excellent

Thomas G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Near to everything worth seeing. Old fashion converted home. Very comfortable
Stayed 3 nights in May 2019
Response from Gloria on Jul 14, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to relax
Their breakfast was amazing. You can choose between 4 different types of breakfast. They are just located outside of the old city. Quiet place and very friendly people. The room gets cleaned every day and you get extra towels for the pool/beach.
Stayed 7 nights in Apr 2019
Response from Gloria on Jul 14, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice quiet hotel. Small and charming. Very short walk to the old city.
Stayed 1 night in Mar 2019
Response from Gloria on Jul 14, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This hotel does NOT have a concierge and only one person on staff (who was not there the first two days we were staying there) speaks English. Given this, we were unable to enquire and get assistance for such things as tours, boats to visit islands, etc. Rooms are all in one floor and located close to check in area so at night you could hear phone ringing, people talking, noise from street. Rooms had little boxed in patios (with large walls and therefore no views). Although hotel is only a few blocks from walled city, I would recommend staying in walled city or at more upscale hotels in other areas.
Stayed 2 nights in Mar 2019
Response from Gloria on Jul 14, 2019
Your opinion is very important for us; we will pay attention immediately to your suggestions to guarantee a pleasurable experience to all our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel. The room was quaint and clean, and the staff was very friendly. The location is perfect, about a five-minute walk to the walled city, and a small Mexican restaurant with delicious tacos a two-minute walk away. I highly recommend this hotel, a great alternative to being right in the hustle and bustle and crowds of the Old City.
Stayed 8 nights in Mar 2019
Response from Gloria on Jul 14, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Gloria on Jul 14, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi casa es su casa
Casa Bustamante is a small boutique hotel in a beautiful residence. It is just outside the old city walls and a short, safe walk. The room had high ceilings and excellent AC. The shower was powerful with ample hot water. Breakfast is a highlight with set menus of delicious and fresh ingredients. The typico comes with amazing arenas, fresh fruit, juice, and coffee. There is a small pool, and the beach is very close. Please note: the staff either cannot or will not speak English. It was not a barrier for our stay.
Stayed 4 nights in Feb 2019
Response from Gloria OrtBus on Mar 17, 2019
We are glad that your experience has been satisfying and we will consider your opinions for the comfort of all our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Cartagena and the staff made our stay fantastic. Each morning we enjoyed fresh coffee and a very nice breakfast. Great pool to cool off in the afternoon. Close to the walled city for us to walk to. Highly recommended.
Stayed 1 night in Feb 2019
Response from Gloria OrtBus on Mar 17, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The room was spacious and had beautiful tile. There was a very nice pool in the courtyard.
Stayed 1 night in Feb 2019
Response from Gloria OrtBus on Mar 17, 2019
We are glad that your experience has been satisfying and we will consider your opinions for the comfort of all our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, comfortable stay
This place is very welcoming and has a friendly and helpful staff.hop on hop off bus stop is close and the bus station for Mar sol is quite close. The room was good
Stayed 2 nights in Dec 2018
Response from Gloria on Jul 14, 2019
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the rooms very spacious, I like that the hotel only has only 6-8 rooms, it is more personal.
Stayed 2 nights in Dec 2018
Response from Gloria on Jul 14, 2019
We are glad that your experience has been satisfying and we will consider your opinions for the comfort of all our guests.

8/10 Good

michael

Liked: Staff & service, property conditions & facilities, room comfort
Nice comfort and very frindly
It a very nice place locat close to old city ,frindly staff,good brekfast.
Stayed 2 nights in Nov 2018
Response from Gloria on Jul 14, 2019
We are glad that your experience has been satisfying and we will consider your opinions for the comfort of all our guests.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Comfortable but not stylish room
Comfortable stay but more basic than expected. Bathroom, partially open air, was design highlight. Bedroom very bland. Good breakfast.
Stayed 2 nights in Sep 2018
Response from Gloria on Jul 14, 2019
We are glad that your experience has been satisfying and we will consider your opinions for the comfort of all our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast ever!
The hotel is very clean, the staff is cordial and kind, and the breakfast is the best. Do yourself a favor and ask for cheese carimanholas!
Stayed 3 nights in Jun 2018
Response from Gloria OrtBus on Aug 11, 2018
Thank you very much for your comments; we are glad that your experience has been pleasurable and we invite you to stay again in our hotel during your next visit to the city.

8/10 Good

I, NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, decent hotel for the price. Good to be away from hustle of the walled city. Loved the details of the old house. Only negative was that they recommended Langosta Restaurant and that was a mistake!
Stayed 2 nights in May 2018
Response from Gloria Ortiz Bustamante on Jun 9, 2018
We are glad that your experience has been satisfying and we will consider your opinions for the comfort of all our guests.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Boutique Hotel outside of the Walled City
We loved our stay at Casa Bustamante! The room was great, plus a beautiful main lobby and pool area. The staff was very friendly and helpful. We were able to leave our bags there for the day after we checked out which was super helpful; I had ended up leaving my charger in the room and they even wrapped it up and put it in a plastic bag and added it to our luggage collection so I wouldn't forget it again after we had retrieved our bags which was so thoughtful! The location is outside of the walled city, only about a ten minute walk. To get to the city you have to cross a pretty busy 4 lane street but it's possible to take a cab to and from the hotel and it's only about 7,000 pesos to do so. The best things to do in the area are to go to the Walled City (or better yet, sit on the wall itself and watch the sunset!), eat lots of ceviche, and go to the Getsemani Barrio to see the street art. I would definitely recommend this hotel to anyone staying in Cartagena!
Stayed 2 nights in Apr 2018
Response from Gloria Ortiz Bustamante on Apr 28, 2018
Muchas gracias por su comentario; nos complace profundamente que su experiencia haya sido placentera y le invitamos a hospedarse nuevamente en nuestro hotel durante su próxima visita a la ciudad.