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Overview of Intercontinental Cartagena De Indias

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Featured Image
On the beach, beach towels
On the beach, beach towels
On the beach, beach towels
Outdoor pool, free cabanas, sun loungers

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationCastillo Grande Beach9 min walk
    Popular LocationCaribbean Naval Museum5 min drive
    Popular LocationFuerte Pastelillo7 min drive
    AirportCartagena (CTG-Rafael Nunez Intl.)12 min drive

Choose dates to view prices

About this area

Cartagena

Located on the beach, Intercontinental Cartagena De Indias is in Bocagrande neighborhood and is connected to a shopping center. Clock Tower is a notable landmark, and the area's natural beauty can be seen at Bocagrande Beach and Marbella Beach. Traveling with kids? Consider Naval Museum Cartagena, or check out an event or a game at Jaime Moron Stadium. Spend some time exploring the area's activities, including segway rentals/tours and outlet shopping. Guests love the hotel's location for the sightseeing.
Visit our Cartagena travel guide
Popular Location

What's nearby

  • Castillo Grande Beach - 9 min walk
  • Caribbean Naval Museum - 5 min drive
  • Casa del Marques de Premio Real - 6 min drive
  • Fuerte Pastelillo - 7 min drive
  • Cartagena de Indias Convention Center - 12 min drive

Getting around

  • AirportRafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • Pizzas Piccolo Cartagena — 3 min walk
  • Piola — 3 min walk
  • Dolce E Salato — 3 min walk
  • Carbon de Palo — 4 min walk
  • Vai Piano — 6 min walk

About this property

Intercontinental Cartagena De Indias

Beach spa retreat walking distance from Bocagrande Beach
Spend the day relaxing on the beach or pampering yourself at Intercontinental Cartagena De Indias's full-service spa. All 285 rooms offer thoughtful touches like pillow menus and bathrobes, as well as comforts such as pillowtop beds and Egyptian cotton sheets. Free WiFi and 24-hour room service are standard, as are LCD TVs with satellite channels.
Intercontinental Cartagena De Indias offers 285 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: COP 8.000 per day
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: COP 45000 for adults and COP 39000 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Shopping mall

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference center

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Free pool cabanas
  • Pool sun loungers
  • Terrace

Spa

  • 5 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 45000 for adults and COP 39000 for children (approximately)
  • Airport shuttle fee: COP 40000 per vehicle (one-way)
  • Self parking fee: COP 8.000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed in guestrooms.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)

Property is also known as

Intercontinental Cartagena
Intercontinental Cartagena Indias
Intercontinental Indias
Intercontinental Indias Hotel
Intercontinental Indias Hotel Cartagena
Intercontinental Cartagena Indias Hotel
Intercontinental Cartagena De Indias Hotel
Intercontinental Cartagena De Indias Cartagena
Intercontinental Cartagena De Indias Hotel Cartagena

Frequently asked questions

Can I cancel my reservation for free at Intercontinental Cartagena De Indias and receive a full refund?
Yes, Intercontinental Cartagena De Indias offers free cancellation on select room rates, because flexibility matters! Please refer to Intercontinental Cartagena De Indias cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Intercontinental Cartagena De Indias?
As of Nov 29, 2020, prices found for a 1-night stay for 2 adults at Intercontinental Cartagena De Indias on Dec 1, 2020 start from CA $104, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Intercontinental Cartagena De Indias have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Intercontinental Cartagena De Indias pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Intercontinental Cartagena De Indias?
Self parking is available for COP 8.000 per day.
What time is check-in at Intercontinental Cartagena De Indias?
Check-in is from 3 PM - midnight.
What time is check-out at Intercontinental Cartagena De Indias?
Check-out is at noon.
Does Intercontinental Cartagena De Indias provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of COP 40000 per vehicle, one-way, applies.
Where is Intercontinental Cartagena De Indias located?
Located in Bocagrande, this beachfront hotel is connected to a shopping center, just steps from Rio Cartagena Casino and Bocagrande Beach. Clock Tower and Cartagena de Indias Convention Center are also within 3 mi (5 km).
4.3
Excellent
5 - Excellent
547
4 - Good
246
3 - Okay
76
2 - Poor
32
1 - Terrible
39

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities
It was nearby the beach and an excellent spot to walk around in the evenings
Stayed 5 nights in Nov 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to beach and shopping and nightlife. Really beautiful and helpful and safe
Stayed 3 nights in Nov 2020

1/5 Terrible

Travelled with partner
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for a room with a double ocean view and ended up with a single that was smaller and smelled terrible. We knew this wasn't the room we were supposed to be in because it was set up for wedding guests with name tags for someone else. Tried calling multiple times to get the room changed and could not get through to Expedia, the manager was extremely rude refusing to help, telling us that we just had to call Expedia and that they wouldn’t help us because it wasn’t the fault of the hotel. It took 4 days of complaining before they came to check the smell in the room,it was coming from the shower drain. They fixed it only for the smell to come back the next day. The food or ice gave my Boyfriend and I food poisoning(we were quarantined at the hotel bc of covid -19). We would have changed hotels if we could have but couldn’t get ahold of anyone to get our money back. The person who tried to help us and brought up our luggage (jose) was the only friendly staff member. The hotel was far from luxury it looked like it was falling apart in some places.
Stayed 8 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The intercontinental Cartagena De Indias will ALWAYS have a place in my heart! The hotel is nothing short of excellent. It was clean, its in the best location (inside of a mall, drugstores on every corner, walking distance to restaurants, cute local shops, the beach, taxi cab service at your fingertips at all times, English speakers, knowledgeable staff and most important to me -- my safety ALWAYS felt in good hands -- they cared about it as much as I did -- I went as a single mother with a daughter.) I could not have made a better decision for me by choosing this location for lodging. My stay was for 6 nights, it was my birthday and my 15 year old daughters spring break and our bonding time. It was one of the best trips I have been on thus far. The breakfast was great every morning with a variety of choices. The pool bar is so awesome! I made some of my bestest friends in the bartenders, they were so amazing and caring! For my birthday they surprised me with a nice slice of birthday cake. The restaurant food is decent, but there are probably other local areas you can try, it would depend on your taste. I am not a huge meat eater, but of course the country alone is known for more meats than vegetable dishes. For the breakfast, I would have enjoyed other meat options other than pork. A nice corn beef hash or turkey bacon/sausage would have sealed the deal for me. I highly recommend this location and I hope to go back again some day. :) Thank you for everything!!
Stayed 6 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice with a welcoming staff, but without flair.
Stayed 7 nights in Mar 2020