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Intercontinental Cartagena De Indias

Photo gallery for Intercontinental Cartagena De Indias

Featured Image
On the beach, beach towels
On the beach, beach towels
Outdoor pool, free cabanas, sun loungers
Outdoor pool, free cabanas, sun loungers

Overview of Intercontinental Cartagena De Indias

Intercontinental Cartagena De Indias

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Bocagrande Carrera 1 No. 5-01, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationCastillo Grande Beach9 min walk
  • Popular LocationCastillo Grande Beach Plaza12 min walk
  • Popular LocationFuerte Pastelillo7 min drive
  • AirportCartagena (CTG-Rafael Nunez Intl.)12 min drive

Choose dates to view prices

About this area

Cartagena

Located on the beach, Intercontinental Cartagena De Indias is in Bocagrande neighborhood and is connected to a shopping center. Clock Tower and Naval Museum Cartagena are local landmarks, and the area's natural beauty can be seen at Bocagrande Beach and El Laguito Beach. Traveling with kids? Consider Caribbean Naval Museum, or check out an event or a game at November 11th Stadium. Spend some time exploring the area's activities, including outlet shopping and segway rentals/tours. Guests love the hotel's location for the sightseeing.

What's nearby

  • Castillo Grande Beach - 9 min walk
  • Castillo Grande Beach Plaza - 12 min walk
  • Caribbean Naval Museum - 5 min drive
  • Cartagena de Indias Convention Center - 5 min drive
  • Fuerte Pastelillo - 7 min drive

Restaurants

  • Arepas Pues — 2 min walk
  • Kiosco El Bony — 2 min walk
  • La Olla Cartagenera — 3 min walk
  • Pizzas Piccolo Cartagena — 3 min walk
  • Piola — 3 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

About this property

Intercontinental Cartagena De Indias

Ocean-view hotel with a poolside bar, near Clock Tower
Spend the day relaxing on the beach or pampering yourself at Intercontinental Cartagena De Indias's full-service spa. All 285 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Intercontinental Cartagena De Indias offers 285 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna and a steam room.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (COP 18000 per day)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: COP 45000 for adults and COP 39000 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Free pool cabanas
  • Pool sun loungers
  • Terrace

Spa

  • 5 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: COP 45000 for adults and COP 39000 for children (approximately)
  • Airport shuttle fee: COP 40000 per vehicle (one-way)
  • Self parking fee: COP 18000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed in guestrooms.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Intercontinental Cartagena
Intercontinental Cartagena Indias
Intercontinental Indias
Intercontinental Indias Hotel
Intercontinental Indias Hotel Cartagena
Intercontinental Cartagena Indias Hotel
Intercontinental Cartagena De Indias Hotel
Intercontinental Cartagena De Indias Cartagena
Intercontinental Cartagena De Indias an IHG Hotel
Intercontinental Cartagena De Indias Hotel Cartagena

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 576 out of 961 reviews
5 - Excellent 60%
Rating 4 - Good. 223 out of 961 reviews
4 - Good 23%
Rating 3 - Okay. 79 out of 961 reviews
3 - Okay 8%
Rating 2 - Poor. 31 out of 961 reviews
2 - Poor 3%
Rating 1 - Terrible. 52 out of 961 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was amazing the food very good the pool too
Stayed 4 nights in Nov 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service
😡 I recently booked a room for my dad’s birthday, first time in Cartagena .everything was so perfect until the day of check out. The hotel gave him a bill of over $300 dollars for 3 cans of beers and a a couple of small juices he drank from a mini refrigerator that was in the room. The hotel NEVER aware my dad about it and on top of that he REQUESTED no room service or anyone to enter his room without his consent but still people were entering his room while he wasn’t there to fill out the refrigerator with more beers. Good way to SCAM people ! Very disrespectful! If you have a mini refrigerator full of drinks and snacks PLEASE let the guests know that if you take or drink anything from that you will be charge for it DON’T let people think is COURTESY from the hotel and end up paying a big bill and thanks of all that situation he ended up loosing his flight back home . Unbelievable situation 😡
Stayed 4 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of the hotel is the pool. Beautiful view to the ocean, the sunset, and the bar are all together. The hotel is as listed online so dont worry, because you get what you see. The breakfast buffet was Ok, not the best in the world, but more than enough to start your day before leaving the hotel. They are not doing clean ups of the rooms unless you ask for it on the front desk "because of the Covid" but all the other hotels I´ve been lately use all the safety procedures and help you cleaning your room. I think now they do it like that to save some money. The beach in front is not part of the hotel and it gets really busy from 9 am to 6 pm so dont expect to be there during the day. But my overall experience was great!! Uber is really cheap to go to the walled city $2-3 per ride.
Stayed 2 nights in Nov 2021

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
The hotel did not honor my do not enter signage requests. I found my lock box opened a couple of times and my TV mysteriously veered off the wall. The final icing of the cake was the roach I found in my room. I wish I could receive a refund but i booked through Expedia and do not know what my options are for redress. I feel as though my privacy was evaded. I felt unsafe and couldn't sleep because I felt like anyone could walk in my room at any time. The surroundings of the hotel were also uncomfortable.
Stayed 3 nights in Nov 2021

4/5 Good

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for your money. Ocean Front
Stayed 2 nights in Nov 2021