View from room
Check availability

Reviews of Hilton Pyramids Golf

5 out of 5
Hilton Pyramids Golf
Dreamland El Wahat Road,6th of October, 6th of October City

Reviews

7.0

Good

Rating 10 - Excellent. 62 out of 214 reviews" "
Rating 8 - Good. 60 out of 214 reviews" "
Rating 6 - Okay. 42 out of 214 reviews" "
Rating 4 - Poor. 19 out of 214 reviews" "
Rating 2 - Terrible. 31 out of 214 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Soriano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new rooms are incredible confortable and clean, staff are amazing and very friendly. Food is very good we stayed in a half board and was enough for the entire day. Concierge section is very professional and dedicated to make the client feel like at home. Fully recommended
Stayed 8 nights in Mar 2024
Response from Alaa elbayoumi on Apr 16, 2024
Dear Jose Soriano, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff 👌
Stayed 4 nights in Feb 2024
Response from Alaa elbayoumi on Mar 17, 2024
Dear Omar, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.

8/10 Good

Lukasz

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Disappointing stay, Not money worthy
I reserved a suite for 3 persons, the AC was bad at night when you needed more most of the times and I think it was turned off for electricity saving. The Resturant service was so bad and staff were not professional. The refrigerator was bad from the beginning and the change it 3 times till it was working good. Overall didn’t enjoy my stay and I don’t think I’m going to repeat it again in this hotel.
Stayed 11 nights in Dec 2023
Response from Alaa elbayoumi on Mar 13, 2024
Dear,Thank you for bringing to our attention your dissatisfaction about your recent stay. Please accept our sincere apology that your stay was not up to your expectation. Please note that all your comments have been discussed with the concerned managers in order to take the necessary actions. Feedback like yours is how we continually strive to improve, so thank you for that. We hope we have the opportunity to make it right for you.Best wishes,Hilton Pyramids Golf team.

8/10 Good

Callum

Stayed 3 nights in Dec 2023
Response from Alaa elbayoumi on Mar 17, 2024
Dear Callum, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.

8/10 Good

Ravichandran

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Mohammad

Travelled with group
Liked: Cleanliness, staff & service
A little dated but overall clean with friendly staff. Room size was good with a balcony.
Stayed 1 night in Dec 2023

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were so friendly, hotel food was amazing. Great location, lovely pool and rooms were huge
Stayed 1 night in Nov 2023

8/10 Good

Heather

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Abraham

Stayed 2 nights in Sep 2023

8/10 Good

hussein

Stayed 3 nights in Aug 2023

8/10 Good

Mwiya

Liked: Cleanliness, staff & service
I onderful stay, thougH the food could have used with a bit more variety.
Stayed 6 nights in Jul 2023
Response from Hazem Ibrahim on Aug 24, 2023
Dear Mwiya,Thank you for your feedback regarding your recent stay with us. We're delighted to hear that you had a wonderful stay overall. However, we appreciate your suggestion regarding the variety of food options.We understand that having a diverse selection of food is important to enhance the overall dining experience. We continuously strive to improve our offerings, and your feedback will be shared with our culinary team for consideration. They will carefully review your comments and explore ways to introduce more variety to our menu.We appreciate your valuable input as it helps us identify areas where we can further enhance our guests' satisfaction. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an even more delightful dining experience.Warm regards,Hazem IbrahimHotel Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice. Golf staff was not friendly. Rest of the staff were great. Area was ok. Rooms were nice.
Stayed 4 nights in Jun 2023
Response from Hazem on Jul 2, 2023
Dear Daniel,Thank you for taking the time to post a review of Hilton Pyramids Golf We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! Best Regards,Hazem Ibrahim,Hotel Manager.

4/10 Poor

JIANCHAO

Travelled with group
Disliked: Property conditions & facilities
It’s old and the frig is very much noisy. Also there’s no daily supplies such as toothpaste, toothbrush, etc. Anyway, it’s just ok.
Stayed 1 night in Jun 2023
Response from Hazem on Jun 25, 2023
Dear Jianchao,Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem Ibrahim,Hotel Manager

4/10 Poor

Ayman

Business traveller
Disliked: Cleanliness, staff & service
I simply liked everything in the hotel except the room! Dated furniture, minibar isn’t working, yellowish towels, small tv, but outside the room you will see an amazing swimming pool, nice lobby, active surroundings, cheap parking.
Stayed 3 nights in May 2023
Response from Hazem on Jun 25, 2023
Dear Ayman,Greetings from {Business Name}. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem Ibrahim,Hotel Manager

2/10 Terrible

Casey, Fall Creek

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was good and professional but the rooms are very very dated. The ceiling in our bathroom room leaked heavily on our belongings. They also had a concert/wedding that physically shook our room until 10pm. It was unacceptable to have music this loud and very uncourteous to people trying to sleep who had early morning flights or activities as we did. I would definitely find another location to stay if I come back to Cairo.
Stayed 2 nights in May 2023

8/10 Good

Nermin

Travelled with family
Liked: Cleanliness, staff & service
I liked the staff and the services
Stayed 2 nights in May 2023
Response from Hazem on Jun 25, 2023
Dear Nermin,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim, Hotel Manger

10/10 Excellent

John, San Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 6 nights in Apr 2023
Response from Hazem on Jun 25, 2023
Dear John,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim,Hotel Manager

6/10 Okay

Areeba Asfand

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For a five star hotel you’d expect full service of amenities, well well well, when we were there the pool was caution taped off and no water was inside the whole time we were there. I understand that you need to maintenance the pool but it shouldn’t take a week to do so, I’m sure it still isn’t fixed. It was such an eye sore and we didn’t get to use the hot tub. And don’t get me started on the WiFi— they charge $9 a day to use it!! As well as the breakfast buffet. At the price we pay these small things should be included But instead they want to nickel and dime you. It’s also a bit far and not walkable to anything. Sweet restaurant staff tho. And the entrance was a vibe.
Stayed 7 nights in Jan 2023
Response from Hazem on Mar 7, 2023
Dear Areeba,Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem IbrahimDirector of operations

2/10 Terrible

Mohamed

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Hazem on Mar 7, 2023
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back.Kind Regards,Hazem IbrahimDirector of operations

2/10 Terrible

Rima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not what i booked. We spent the first 2 days standing for maintenance..the AC, the landline, the bathroom, and the fridge were out of service. It was until i made a huge issue losing my vacation that we moved to betterroom in terms of location but the AC was not working too..i had to call for cleaning over and over too. This is not Hilton standard at all
Response from Hazem on Jun 25, 2023
Dear Greetings from Hilton Pyramids Golf. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action. Kind Regards,Hazem Ibrahim, Hotel Manager.

2/10 Terrible

Hanadi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1- got money when check in even I booked each room could get 3 people. 2- could not arrange all 5 rooms to be next to each other even I made a request long time before check in. 3- I have a prove to Hilton HQ if they like to show them how this Hotel clean their room and change bedding sets (video clip) but as a respect I will show only to Hilton.
Stayed 5 nights in Jul 2022
Response from Hazem on Jun 25, 2023
Dear Hanadi,Greetings from Hilton Pyramids Golf. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action. Kind Regards,Hazem Ibrahim, Hotel Manager

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2022
Response from Hazem on Jun 25, 2023
Dear Chris, Thank you for taking the time to post a review of Hilton Pyramids Golf We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! Best Regards,Hazem Ibrahim, Hotel Manager

10/10 Excellent

RIDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Aug 2022
Response from Hilton Pyramids Golf Team on Aug 17, 2022
Dear Valuable guest, We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

10/10 Excellent

HESHAM

Travelled with family
The most beautiful Hotel in 6th Of October city
Nice stay at a Very quiet Hotel at a beautiful location. The front desk staff is Very friendly and cute, they made my stay as enjoyable as possible.
Stayed 1 night in Aug 2022
Response from Hilton Pyramids Golf Team on Aug 14, 2022
Dear Mr. Hesham , We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at the Hilton Pyramids Golf Hotel in 2019. The amazing staff, the great food, the clean spacious rooms made us go back in 2022. I recommend this location to anyone who wants to feel home and surrounded by people who really care about the satisfaction and comfort of their guests.
Stayed 13 nights in Jul 2022
Response from Hazem on Jun 25, 2023
Dear Ahmed, We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hazem Ibrahim, Hotel Manager

10/10 Excellent

Mohamed Salah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Stayed 1 night in Aug 2021
Response from Hilton Pyramids Golf Team on Aug 14, 2022
Dear Mr. Mohamed , We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

10/10 Excellent

Jose

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable
Stayed 6 nights in Jul 2022
Response from Hilton Pyramids Golf Team on Jul 18, 2022
Dear Jose , We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

2/10 Terrible

Amr

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
I have been in hotels all over the world and have never seen a hotel so dirty and disgusting as this hotel. It says a 4 star hotel while I can confirm that this is can’t be considered as a motel even from the very old furniture to flies and tics every where even a dead fly inside the picture frame with dirty bathroom and after all this was in a suit as they clam
Stayed 1 night in Jun 2022
Response from Hilton Pyramids Golf Team on Jun 28, 2022
Dear Mr. Amr , Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out at any time with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
My stay at Hilton Pyramids Golf was fantastic. Room was clean, comfortable and modern, with brilliant air conditioning. Breakfast was great and the restaurants/bar served a good variety of food for reasonable prices. Hotel had a really nice pool and decent gym. All of the hotel staff I interacted with were very friendly and helpful.
Stayed 7 nights in Jun 2022
Response from Hilton Pyramids Golf Team on Jun 22, 2022
Dear Robert , We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

10/10 Excellent

reem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing including the receptionist Nada
Stayed 2 nights in Jun 2022
Response from Hilton Pyramids Golf Team on Jun 12, 2022
Dear Ms. Reem , We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

4/10 Poor

Femi

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Vinay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was a good stay but Asian food standards should improve
Stayed 2 nights in May 2022
Response from Hilton Pyramids Golf Team on Jun 11, 2022
Dear Valuable Guest, We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

8/10 Good

Andrea

Stayed 22 nights in Mar 2022
Response from Hilton Pyramids Golf Team on Apr 17, 2022
Dear Mr. Andrea, We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hilton Pyramids Golf Team

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff, very helpful. Golf course was easy to get Tee times. Breakfast was heart and tasty, comfortable bar area and the outdoor pool was clean and well maintained. Rooms comfortable clean and quiet!
Stayed 3 nights in Mar 2022
Response from Amany on Mar 21, 2022
Dear Valued Guest, We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 Excellent

aneece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2022

2/10 Terrible

Alper

Stayed 3 nights in Feb 2022
Response from Amany on Feb 26, 2022
Dear Mr. Alper, Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

4/10 Poor

Hady

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame on Hilton
It was a short stay with such a disappointing experience - surprised how the chain named “Hilton” can have it. Check in was long and late (not at 3 pm as announced) - reception informed that the hotel is overbooked and no rooms. Someone called me from reservation to ask if we arrived already, I told him all the things happened in the reception, but no help. They promised us a quiet and clean room. As a result we faced room with broken handle to the terrace, construction works and scaffolding front of the windows; spots on the sofa, dust everywhere (look like even from previous guests). Being whole evening away for the meeting, we hoped to come and relax. But the extra bed for the child which was promised on check in - was not delivered. They brought it after reminder nearly 11 pm. We asked for water - and did not receive it. Like the word “service” doesn’t exist here. On the first day we received email asking “How was your check in experience”, all disaster was described in details. But the apology answer from the hotel came only after check out when we were on the way to home. This is first time when I really regret about our choice of the hotel.
Door to the terrace
View from the room
Stayed 2 nights in Feb 2022
Response from Amany on Feb 21, 2022
Dear Mr. Hady, Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

6/10 Okay

Mohamed

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Very very slow service
Stayed 1 night in Feb 2022
Response from Amany on Feb 15, 2022
Dear Mr. Mohamed, We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

4/10 Poor

Marian

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Need to get tonprevious level soon...
This hotel was my favourite,but covid19 made a mark on it duevto not so many turist flow and income. Cleanlines of room quite bad,bar quite overprized,breakfast was fine but cleanliness of plates and glasses can be discussible.Most dissapointing was that room was so cold,heating does not work but cooling all night instead..Staff not so friendly all compare to Hilton Heliopolis where all is oposite.Nex time i choose Heliopolis Hilton eventhough needvto use Uber for a longer way...
Stayed 2 nights in Jan 2022
Response from Amany on Jan 16, 2022
Dear Mrs. Marian, Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

2/10 Terrible

Amani

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Amany on Dec 29, 2021
Dear Mrs.Amani Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

10/10 Excellent

Noha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Good Comfortable
Stayed 2 nights in Dec 2021
Response from Amany on Dec 25, 2021
Dear Mrs.Noha, We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 Excellent

Rania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Stayed 1 night in Dec 2021
Response from Amany on Dec 22, 2021
Dear Mrs.Rania We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

2/10 Terrible

Ahed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First night they put me in very deserted room, alone in very big building, the next day when i told them i wanted to check out, they apologized about the terrible situation, they moved me to another building where all the guests where staying, i don't recommend this hotel for any one.
Stayed 1 night in Dec 2021
Response from Amany on Dec 18, 2021
Dear Valued Guest, Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

4/10 Poor

Dorothy, Bedias

Travelled with partner
Liked: Staff & service
Where to start??? We had asked for transportation from the airport and confirmed we had transport, but when we landed - no transportation. My husband called to ask about it and he was told plenty of taxis at airport and the gentleman hung up. We finally get to the hotel and checked in at 1:00AM. Bed was okay a little hard. There was no comfortable chairs to sit in just a hard desk chair - picture showed a sitting area, but there wasn’t. Balcony was listed, but there was no balcony. Showed a show, but they had a tub that was too tall for me to comfortably climb in and out of as I’m only 5 feet. Breakfast was good for the first day, but had the exact same food next morning. When I went to front desk to let them know I was truly disappointed in the room and for a five star I wasn’t expecting what I received. A nice man by the name of Osama at the front desk changed our to a lovely suite with s nice sitting area and two balconies. The ladies in the Executive lounge were quite nice and helpful, but the restrooms need a good cleaning as the sink had an inch of slimy crude around the drain. The restroom by lobby left a lot to be desired - seats not clean and couldn’t use the toilet and toilets ready to overflow. Husband had s massage at spa and he said it was good. Overall the lobby and the outside were 5 stars, but that’s where the 5 stars ended.
Stayed 2 nights in Dec 2021
Response from Amany on Dec 18, 2021
Dear Valued Guest, Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

8/10 Good

Mosche

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hilton Pyramids Golf
room was large and pleasant,
Stayed 2 nights in Dec 2021
Response from Amany on Dec 16, 2021
Dear Valued Guest, We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

2/10 Terrible

Mena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They stole my suit. everyone there is waiting for tips and pushing for it. Rooms are not clean at all. No WiFi! The worst hotel and staff period!!!!
Stayed 1 night in Oct 2021
Response from Amany on Nov 28, 2021
Dear Mena,, Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

8/10 Good

Stephanie

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel staff was very good. Location near the Pyramids excellent. Nice golf views. Great breakfast buffet. Needs some upgrades. Executive Lounge service kind of rude.
Stayed 7 nights in Nov 2021
Response from Amany on Nov 14, 2021
Dear Stephanie, Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Breakfast buffet is diverse and delicious. The staff is incredible, helpful and friendly. The suites are comfortable, and the pool is amazing. I can't say enough good things about this hotel and it's wonderful staff.
Stayed 6 nights in Oct 2021
Response from Amany on Nov 12, 2021
Dear Valued Guest, We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.