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Great location, near a metro and bus station. Bed was very comfy and I liked the jug with tea in the room, and there was a supermarket nearby as well. But the rest of the stay wasn’t amazing. The AC wouldn’t turn off, the shower was broken so I had to wait for a maintenance person to fix it (and turn the AC off manually in the ceiling), the front desk staff were not especially friendly. The stay was fine though and a good price for Vienna.

My wife, after checkout, said to me "A lot of times the place looks great on line, but the experience is otherwise. Not this time." Exactly. 5 star experience all the way. Great room, wonderfull staff, and the location couldn't be better. Quiet area, just steps from the action.

The hotel was well-maintained and aesthetically pleasing. However, the room was compact, limiting the seating area. Consequently, guests were required to sit on the bed to watch television. The bathroom was satisfactory, with impressive water pressure for the shower. Nevertheless, the drain was inadequate, causing water to overflow from the shower stall. To prevent flooding, guests had to manually control the water flow; turn it on and off several times during each showering. The buffet was located in a spacious ballroom. The food was excellent, but the menu was repetitive. The staff was generally helpful, except for an issue with the payment amount at the property. Expedia indicated a $86 charge, while the hotel charged $125 due to a decrease in the exchange rate. I booked the hotel four months ago, and the hotel should have honored my rate at the time of booking. Despite these minor inconveniences, the overall experience was positive. While it may not be a five-star hotel, it is worth considering a four-star rating.

Great location at walking distance of central museums and shops. Excellent breakfast and competent employees at the front desk. A jewel of Old Europe. Highly recommend, also at 2 blocks distance of great restaurants. The dinner at the hotel is also excellent. A winner all around.

Clean spotless excellent breakfast and good customer service