Bukit Gapam Vacation Packages

Check in was a little challenging. We were surprised we were collected MR10/night for tourist tax. Room was good and clean.

Excellent accommodation right in the heart of Buit Bintang and loads to see and do to absorb the local culture. Breakfast okay but after a few days becomes a little bit monotonous and could do with more options but probably just being picky.. went to some other places for breakfast which was reasonable. Excellent apartment and facilities were great. Impeccably clean and staff who were wonderful. We will be back to this wonderfully vibrant city 🙏

Front desk staff excellent. Room on arrival was not cleaned properly.

The check in service was poor. Felt like she just cared about the payment. Gave us our room key without telling us about the hotel facilities like dining, gym, pool and where they located, what time breakfast is, where it was. What the room number was, what the wifi password was. We had to ask what our room number was and figure out everything else. She was not very friendly. The other coupke checking in next to us had a full breifing. Was like they chose to brief those who looked like they fitted the 5 star class of the hotel. Should not be judgemental and picky. Everyone should receive the same service and not be judged if you look rich or not. Very poor customer reception experience. Other hotel staff were very friendly and helpful when we asked where things were.