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Both Expedia and the property need to talk to each other - on the Expedia site it advised that I had booked a 2 bedroom apartment but on getting to the property it was 1 room with us all in together - 1 queen bed and a foldout sofa.
We were fine with this but I can well imagine a lot of disappointed customers turning up to this situation - please rectify this immediately!
Jennifer
Stayed 2 nights in Nov 2023
Response from gina on Nov 14, 2023
We have fixed this problem. You can no longer book this option through any platform. Sorry you had this occur. We did explain this on arrival, but you said you would be okay. You didn't ask us to find you any alternative accommodation. Though there were four people you had only been charged for two. Thus two people stayed for free.
I am a regular visitor to Tasmania. This is a great property with clean country cottage style accommodation. The pool table was handy for Teenagers. The hosts are friendly and helpful. I would definitely stay again.
Michael
Stayed 3 nights in Jan 2023
Response from gina on Feb 3, 2023
Thank you for choosing to stay with us. Lovely to meet you.
The property is in a lovely quiet location however it could do with more parking spaces and having the water pressure looked at in the showers also better lighting in the bathrooms .😊
Susan
Stayed 1 night in Sep 2022
Response from gina on Sep 18, 2022
We have a huge overflow parking area in front of the sheds near the main driveway. We are sorry you did not appreciate the upgrade to a two bedroom apartment. We should have given you the standard ensuite room which you actually booked.
Thank you for choosing our two bedroom Piper apartment for your stay.
8/10 Good
Paris
Travelled with partner
Jul 12, 2022
Liked: Property conditions & facilities
Cute, cosy cottage vibe. Great for a stop over for the night..
Paris
Stayed 1 night in Jul 2022
Response from gina on Jul 21, 2022
thank you for choosing the Lavender spa cottage for your recent stay.
2/10 Terrible
Verified traveller
Mar 24, 2022
Disliked: Cleanliness, room comfort
Extremely disappointed. Ants, spiders and long term dust; doona smelled so musty that could not be used; had to remove a painting hanging above the bed as there were ants appearing from behind. Spiders also inhabited this space along with a build up of mouldy dust. I could go on but the final straw was instruction from management to sort our own rubbish into their recycle bins and wipe down hard surfaces. This is nowhere close to the standards encountered around Tasmania.
Verified traveller
Stayed 1 night in Mar 2022
Response from gina on Apr 1, 2022
We are sorry anonymous Mrs McKenzie has not enjoyed her stay with us. We have attended to the dusting behind the pictures. We could not locate any mould in the Wattle Studio room. We are alarmed that the guest has not wanted to co-operate with our covid safe plan regarding sanitising and taking rubbish to the bins. Health and safety of guests and staff are our paramount concern. Interestingly I did ask the guest if she could enlighten us to identifiying the issues, but she declined our request.
Interestingly this review came from another guest, same room, same week, 10/10 rating
"Value, Clean, Comfy and beautiful surrounds
beautiful common grounds surround the accommodation, comfy and clean rooms. Gina was. great host and Sophie the resident dog is an absolute cutie."
We are thinking some appreciate our rural location close to the beaches and others would prefer something else.
8/10 Good
E
Feb 26, 2022
Liked: Cleanliness, room comfort
E
Stayed 3 nights in Feb 2022
Response from gina on Mar 2, 2022
Thank you
8/10 Good
David
Feb 18, 2022
Liked: Cleanliness, room comfort
A lovely stay
It was a lovely place with a very rural outlook and feel,
David
Stayed 1 night in Feb 2022
Response from gina on Mar 2, 2022
Thank you
10/10 Excellent
Bronwyn
Feb 7, 2022
Liked: Cleanliness, room comfort
Unique property surrounded by nature
A lovely quiet property surrounded by nature with everything needed for a pleasant stay. I would have been stranded at dusk on the way to explore for platypuses if Sophie, the beautiful dog, had not rushed to escort me to the river. Gina is a delightful and helpful hostess.
Bronwyn
Stayed 1 night in Feb 2022
Response from gina on Feb 8, 2022
Thank you for taking the time to review your stay. So pleased to read you enjoyed and appreciated our rural location and guide dog Sofie. All the best for your travels.
The grounds and the buildings were extremely well maintained. Bird & animal life was plentiful and easily watched. Our hosts were particularly pleasant and obliging. What was advertised was delivered and as a couple we enjoyed our three night stay.
Ann
Stayed 2 nights in Jan 2022
Response from gina on Feb 8, 2022
Thank you for choosing to stay with us on our little rural property just minutes fromthe town centre. We hope you will join us again sometime.
Lovely setting, lovely property, friendly greeting, close to town but not in town and Sofie is a sweetheart 😊
Stephen
Stayed 2 nights in Jan 2022
Response from gina on Jan 19, 2022
Thank you for choosing to stay with us. many are enjoying being away from the crowd at the moment.
8/10 Good
Ross
Travelled with group
Jan 14, 2022
Liked: Cleanliness, room comfort
A nice unit
A nice spacious, comfortable and well appointed 2 bedroom unit that is close to the township of Bridport by car (or walking if you don't mind a 3k walk). Handy to the golf courses (5 min by car).
Would have scored full points if the bathroom had been in top condition (floor tiles raised and shower door off centre) and water pressure in the shower was better.
Ross
Stayed 2 nights in Jan 2022
Response from gina on Jan 19, 2022
Thank you. We do hope you also felt secure with our covid safe plan in place.
8/10 Good
Verified traveller
Jan 11, 2022
Liked: Cleanliness, room comfort
Very friendly, everything we needed in the apartment.
Verified traveller
Stayed 1 night in Jan 2022
Response from gina on Jan 19, 2022
thank you, pleased you enjoyed your stay.
4/10 Poor
Freiderich
Aug 21, 2021
Liked: Cleanliness
Disliked: Room comfort
Freiderich
Stayed 1 night in Jul 2021
Response from gina on Aug 24, 2021
We are alramed at the score you have given us for your stay and would like to know more details of how we can try to improve. Without any comments it is very difficult for us to know what you did not enjoy about your stay. We welcome any further feed back you may be able to offer. Thank you.
l liked everything about the property particularly the help given by our Host Gina. Lovely rural setting,fresh air, smell the gumtrees, lovely garden setting. I know where to go next time l go North......Thank you.
Verified traveller
Stayed 2 nights in Jul 2021
Response from gina on Aug 3, 2021
Thank you for your considered review. We look forward to meeting you again.
Great place, great views, great walking track with Sophie the dog!
Everything we needed was right at our fingertips.
Host was lovely, very friendly, beautiful surroundings.
Will definitely stay again.
Brian
Stayed 1 night in Apr 2021
Response from gina on May 14, 2021
Thank you Brian for coming to stay with us. So pleased you found the upgrade to Lavender Cottage to your satisfaction. We look forward to meeting you again.
8/10 Good
Jo-Anne
Apr 14, 2021
Liked: Room comfort
Jo-Anne
Stayed 1 night in Apr 2021
Response from gina on Apr 14, 2021
Thank you for choosing to stay with us at Platypus Park Country Retreat.
Beautiful surroundings lovely views great walks must meet Sophie while your here she’s great
Verified traveller
Stayed 1 night in Mar 2021
Response from gina on Mar 28, 2021
Thank you for appreciating our rural retreat on the edge of Bridport. Hope to see you again sometime.
10/10 Excellent
Helen
Mar 6, 2021
Liked: Cleanliness, room comfort
Very enjoyable stay. Owner very helpful with advice on what to see in area. Clean and comfortable. Did not look for platypus but told one was there day before.
Helen
Stayed 1 night in Mar 2021
Response from gina on Mar 9, 2021
Thank you for coming to stay lovely to meet you.
10/10 Excellent
Karen
Feb 25, 2021
Liked: Cleanliness, room comfort
Quiet retreat with on site parking
We enjoyed our short stay at Platypus, it is a quiet retreat and we walked the spacious gardens and chatted to the owner.
Karen
Stayed 1 night in Feb 2021
Response from gina on Mar 9, 2021
We really appreciate the time you have taken to review your stay thank you
Really it's a very nice property, a country side and very pleasant stay. The owner was amazing as but mistake I arrived one day early and still have an accommodation and even an upgrade! really thank you for doing this.
a nice quiet place with lots of country feel about it, plus the closest you ever will be ,to see platypus,s in there natural habitat, and the hosts were nice to.
thomas
Stayed 1 night in Dec 2019
Response from Gina on Jan 22, 2020
Thank you for choosing to stay on our little rural property just a few minutes from the village of Bridport. We hope you can visit us again.
Although I only talked to Gina she was very informative & knowledgeable of Bridport & surrounding towns & attractions. I do recommend this little gem! I’ll definitely be staying again in the future!! 😊😊😊😊
Verified traveller
Stayed 1 night in Oct 2019
Response from gina on Oct 21, 2019
Thank you for appreciating our lrelaxing rural property near the Seaside Village of Bridport. We look forward to meeting you again sometime. Safe Travels.
8/10 Good
Suzanne
Oct 8, 2019
Liked: Cleanliness, staff & service, room comfort
Country charm
Quaint cottage with beautiful rolling paddocks and flowering garden surrounds. Sophie the dog ... who took us for a Walkman was a cute bonus. Comfy bed.
Suzanne
Stayed 1 night in Oct 2019
Response from g on Oct 10, 2019
Thank you for staying whilst working in the region, appreciated your support of our small regional business.
Situated in a quiet spot but only a couple of minutes drive to the Main Street in town. We were in a 2 bedroom suite, but only the 2 of us. Large lounge and kitchen area. plenty of room in the double bedroom with extra pillows and blankets which we didn't need. 2 couches and three lounge chairs plus a table with 4 chairs also. you could sit outside on the covered veranda. a decked area also.
the only downside we encounter was a low pressure on the hot water side when having a shower,
Verified traveller
Stayed 3 nights in Mar 2019
Response from Gina on Mar 27, 2019
Thank you for choosing to stay with us on our little rural property just on the edge of town. Our two bedroom apartments are fully self contained and are designed for spending a few day relaxing. Hope you may visit us again.
Stayed for one might in a gorgeous little cottage only short walk to main area of Bridport. Beautiful manicured gardens around the accommodation area. Accommodation had everything you needed if you chose to cook a meal. So peaceful.
Catherine
Stayed 1 night in Mar 2019
Response from Gina on Mar 20, 2019
Thank you for your positive feed back, we appeciate the time you take to review our property. So pleased you enjoyed the rural environment and our peaceful accommodation. We hope you will join us again.