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"Unfortunately this hotel is rapidly declining. 4 years ago when it was the Millennium it was great. I came back recently, traveling for business regularly. It's gone downhill in a matter of months. Staff at the desk (besides 2 ladies) are completely incompetent. This is not rocket science - check guests into rooms, ideally the room they paid for. Over 5 months, there were at least 4 instances where the room I booked in advance & paid for up front was not available. You would think they would give me similar accomodations. For ex, if Jacuzzi king suite I booked was not available, at least a king bed with a couch. Nope, put in a tiny disability accessible room where the bathroom was bigger than the bedroom; I doubt a person in a wheelchair would have been able to fit around the bed. Adjoining rooms have ZERO sound insulation. It's like sharing a room with a complete stranger; you can hear them & they can hear you - every word. I requested a non adjoining room every time & can't even count the number of times I was put in one, only to have to lug everything back downstairs and request a change. 75% of hotel is "under renovation", only dark rooms around the pool - loud w/shrieking children - available. Buckets collecting water leaking from ceiling in hall. Wouldn't be surprised if housekeeping is paid under minimum wage off the books - not a single one speaks English. This place went from a slightly outdated good deal to a mess. Fine for 1 or 2 nights but don't expect much."

"Very clean. Staff was super helpful."

"Team went out of there way and we will be back when we visit Buffalo"

"It was good"

". The room was not as clean as advertised. The rug was stained and the room did not smell freshly cleaned. The breakfast area was extremely small and uncomfortable, so I did not even use it. The staff’s customer service was poor. The pool was advertised but closed, which was very disappointing, especially for my child. Overall, a very disappointing experience. I would not stay here again."

"For the price the rooms were not very large, the prices at bar and restaurant are high and your left feeling a bit ripped off. "

"Wonderful room and very helpful staff. "

"Na"

"Stylish, clean, good ammenties, free airport shuttle "