Bonita Vacation Packages

We requested extra bed sheets and towels on our 1st day. Made multiple calls but did not receive them until the next the day. The bed and pillows were uncomfortable. There was a charge on my credit card that wasn't mine. It was resolved but if I didn't check the charges during check out, I wouldn't have known. This type of stuff should not happen.

great location, i walked from the airport to the hotel

One star for services.

The property is an old school family retreat. The amenities have improved over the years. The pool areas is much cleaner and more upscale than it used to be. The beach services are amazing, as is the new Walnut Lounge (Bar on the Beach). I absolutely love this property. The private beach is fabulous. I love having barbecues on the beach with tables set up for your entire family to enjoy a sit down dinner. If you are looking for a brand new, marble clad hotel, this isn't it. If you want a relaxed upscale beach experience you can't go wrong with this property.

My a/c went out on the last night. I called twice to have them send an engineer to repair. No one came. It was 80 degrees so I had the overhead fan on overnight. When I checked out the next day, I complained to them about the hot humid room and lack of follow up about repairing it, but the front desk just said “sorry” and handed me my receipt. There was also a lot of noise from next door and room above: voices and running footsteps.