Tim Hortons Iceplex Tours and Activities

Honestly, one of the few hotels that I have had NO complaints about. Check in was quick and easy. Staff at front desk, restaurant, cleaning staff, all were very friendly and helpful. Loved using the pool and hot tub. Would definitely stay again if I am in the area.

I really wanted to leave a positive review since management refunded our spa fees, but the terrible conditions, lack of communication, and lack of care can't be ignored. Ignored Accessibility: A guest with me has knee issues and can't do stairs. I messaged the day before arrival to request a room change after realizing the suite was two stories. They ignored it, and at check-in, staff made zero effort to help. No Warnings: At check-in, we were blindsided that the outdoor pool was closed (a main reason I booked). They also announced that water to the whole hotel would be shut off from 8 AM to 2 PM on our last day. Advance notice was completely missing. Filthy, Damaged Room: The floors were dirty and the furniture was dusty and smudged. Dried food was under the glass-topped furniture. Housekeeping didn't even vacuum after management promised to have it mopped. The toilet had black stains, walls had holes, paint was peeling/discolored and a leaking sink had the floor rotting underneath. Missing Basics: The room lacked blinds on the main floor, a dining table, chairs, and kitchen supplies despite them being in the photos. Our only two glasses were never replaced. Refunded spa fees for the inability to use the pool don't replace a safe, clean, accessible stay. I feel like the room was a forgotten attic or the room you get to see on remodeling home show. There was a sign in the hallway to “excuse our remodeling dust in the hall.” The hall was cleaner than our room!

Very spacious rooms