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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Indoor pool
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Property amenity
Lobby

Overview of Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property
8.2 out of 10 Very good
8.2/10 Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
800 Jefferson Rd, Rochester, NY, 14623

Explore the area

  • Popular LocationMarketplace Mall17 min walk
  • Popular LocationCinemark Movies 103 min drive
  • Popular LocationStrong Memorial Hospital6 min drive
  • AirportRochester, NY (ROC-Greater Rochester Intl.)12 min drive

Room options

About this area

Rochester

In the business district, Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel is in an area with great shopping. George Eastman House and Pont de Rennes Bridge are local landmarks, and some of the area's attractions include Bill Gray's Regional Iceplex and Veterans Memorial Park. Strong and Manhattan Square Park and Ice Rink are also worth visiting.
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Map

What's nearby

  • Marketplace Mall - 17 min walk
  • Cinemark Movies 10 - 3 min drive
  • Strong Memorial Hospital - 6 min drive
  • Mount Hope Cemetery - 6 min drive
  • University of Rochester - 7 min drive

Getting around

  • Rochester Station - 17 min drive
  • Greater Rochester Intl. Airport (ROC) - 12 min drive

Restaurants

  • Wegmans Meals 2GO - 2 min drive
  • Chick-Fil-A - 10 min walk
  • Taco Bell - 6 min walk
  • Starbucks - 12 min walk
  • Panera Bread - 19 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3-star hotel in the business district
You can look forward to dry cleaning/laundry services, a bar, and a gym at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a restaurant.
Additional perks include:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • A 24-hour front desk, meeting rooms, and a ballroom
  • Guest reviews speak highly of the proximity to shopping
Room features
All 120 rooms feature comforts such as air conditioning, in addition to amenities like free WiFi.
More amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch HDTVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Spanish, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM–9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • 4,300 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom available in select rooms
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • In-room accessibility available in select rooms
  • Roll-in shower available in select rooms
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool use is for registered hotel guests only.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Frequently asked questions

Does Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

As of May 29, 2023, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel on May 30, 2023 start from CA $175.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-in is from 3:00 PM - midnight.

What time is check-out at Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel?

Check-out is at 11 AM.

Where is Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel located?

Situated near the airport, this hotel is within 1 mi (2 km) of Monroe Community College and Marketplace Mall. Bill Gray's Regional Iceplex and Cinemark Movies 10 are also within 3 mi (5 km).

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1001 reviews" "
" "10 - Excellent 44%
Rating 8 - Good. 340 out of 1001 reviews" "
" "8 - Good 34%
Rating 6 - Okay. 128 out of 1001 reviews" "
" "6 - Okay 13%
Rating 4 - Poor. 55 out of 1001 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 37 out of 1001 reviews" "
" "2 - Terrible 4%

8.5/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.7/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Using real plates and cups for breakfast! Less garbage was created
Stayed 1 night in May 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always comfortable and clean
Stayed 2 nights in May 2023

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice budget hotel. Great gym and a swimming pool. Would be nice to have a hot tub. Not sure why breakfast is not included in price. Excellent location near everything.
Stayed 1 night in Apr 2023

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Loved the soaps and shampoos in the bathroom. Great pool.
Stayed 1 night in Apr 2023

8/10 Good

Jung Ho

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities
If you book through Expedia, you are not eligible for rewards. The room I had was not well cleaned. The maid never came in the three days I was there, forcing me to go ask for towels and toilet paper for my family. Light bulbs and one remote were missing. Food scraps and wrappers were in the fold out bed. Breakfast was mediocre at best. I usually enjoy stays with holiday inn but this location was not great.
Stayed 3 nights in Apr 2023

8/10 Good

Michele

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returned to this inn second time for appointment at strong memorial hospital very nice stay will return again for next appointment
Stayed 1 night in Apr 2023

8/10 Good

Matthew

Stayed 1 night in Apr 2023

6/10 Okay

Shawnay

Liked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Pohlee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff are helpful except the housekeeping. We stay from Friday to Monday and the housekeeper only tidy the room on Saturday. However in Sunday upon our return to the room around 8pm nothing was clean - towels are not replaced, trash in the room and bathroom are not removed and even the beds are not tidy. I have to call the front desk and I have to pick the towels from Don (the only staff at front desk). He apologized and said he will inform the manager.
Stayed 3 nights in Apr 2023