Big Rock Vacation Packages

Loved this place! The spa was phenomenal and the staff were so nice.

Currently this place experienced with management changes. Therefore a huge mess in customer care.

We were upgrade to an Owners Suite, but it didn’t have an ocean view, but the extra amenities were worth it. Breakfast was delicious, and the beach was gorgeous. Staff were top notch. Lounge chair views were obstructed by beach vendors on one end, but we always seemed to get a lounger with unobstructed view. Afternoon snacks and Champagne were a nice touch. We will definitely be back!

The place is very clean, the room is cleaned daily unless you prefer privacy. The air conditioning helped keep cool during the middle of the day, and bottled water (5 gallon dispensers) is provided everywhere (including 1/2 gallon bottled water in the room). Sheets and bed fixtures are high quality. Now the staff is the highlight of the Mayan Princess. They are all adorned in crisp clean uniforms, welcome you each day, and are extremely professional. each member went above and beyond to ensure I enjoyed my stay. Note: I had issues with my phone, and over the days it took to resolve the issue, the staff accommodated me using company phones, and getting staff to take my phone for repairs. Laundry service was excellent, and the on site massage therapy was convenient. Overall the staff was stellar, and it's the warm feeling that will bring me back again. I can go on all-day to explain how amazing the beach, the water, sand domestic plant and animal life improve the overall relaxation you feel when you visit a beautiful beach Compared to other tropical Caribbean beaches I've visited the coral sand here is softer, the water is clearer each day and overall pleasant for walking on barefoot (even if there is a 30 minute rain). I did visit each restaurant/bar(s) on site and each had it's own charm local specialty drinks with informative staff to explain history of the area, the drinks, culture, mangroves, etc. It is an overall wonderful place to visit and then visit again.