Arena Blanca Vacation Packages

Great staff. Rooms clean. But on ice machine

Peaceful, clean and good food. Rooms are not all good, make sure you get a good one.

We were greatly impressed with the friendly service of all the staff at Villa La Estancia. The restaurants had delicious food plated so perfectly along with outstanding servers. I highly recommend the steak tenderloin at La Casona as well as the shrimp enchiladas at El Patron at the sister resort Villa Del Palmar. The pool service was amazing…Jésus and his team were very friendly and quick to make sure our seats had towels and that we had what we wanted whether that be shade or sun, a pool or ocean view. The bartenders at the swim up bar were friendly and willingly accommodated special requests…the food servers work so hard and were always ready to take a drink or food order and to deliver it quickly. Our rooms were always cleaned well and they have such a nice touch by providing a turn down service around five or six o’clock when they also refresh the bathroom with towels. We also really enjoyed the opportunity to play pickleball. We would highly recommend this resort as we feel you get high quality service staying here. We think the price is worth the value of what you experience here.

Property was clean. Very basic room. Upgrade to ocean front/view for sure. Front desk staff and male security kind. The female security guard was intrusive and did not appear to like people. There is a long lost of rules once you check in. Absolutely no eating any food or beverages of any kind on the hotel premises only in your room unless you purchase food or beverages from them then you can. You can't even sit in lobby...and the female security will threaten police. THIS made me feel unwelcome and I will never book again. Zero fun here way too intrusive. Better to go elsewhere.

Overall, we had a good experience at the hotel. The quality of the food and restaurants was truly excellent, and we were very satisfied with that aspect. However, the issue we faced was that the hotel has a newer 5-star building and an older 4-star section. We booked our stay under the impression that it was a 5-star hotel, but the room we were given was in the older section, and we were not informed about this difference. We only realized this when our friends arrived one day later and were assigned rooms in the newer building with much better amenities, even though we had all paid the same price. This was quite disappointing for us.